autovia.it Reviews 

Autovia stole from me. I was charged twice for my rental, paid in full on collection, they then did an unauthorised charge on my credit card on return. Customer service refuse to answer my emails, and often hang up when I call. Terrible customer service, it has now been a month of trying to contact them with no luck. Avoid and shop elsewhere

The staff at the terminal desk were professional, polite and friendly. Although there was a short queue, the ladies worked quickly and got through it in no time. They advised me on the most suitable insurance, and the car I received exceeded my expectations. The online booking beforehand was also straightforward. Highly recommended.

I paid for a 5 seater car but was given one with only 4 seatbelts. At the time of picking up the car, I was with my young children and elderly father and it was late and very hot and we had had a long journey and since we were only 4 people at the time I didn't notice that there were only 4 belts. However, when we joined the rest of our family and were about to put another person in the car, we noticed this mistake. I complained about this at drop off but was told to email their customer care department. I have now emailed three times over the past month and have received absolutely no response. This is totally unacceptable and I would certainly not recommend this company to anybody

The pick-up and the return of the car, very smoothly.

Absolutely horrific experience do not use this company. Arrived at desk in Rome with my 3 kids. From first moment I got to desk it was as if I was never getting the pre paid rental car - Veronica at the desk incredibly unhelpful. My credit card had my initials and even after showing my online banking to prove the card was registered to myself, having my passport and driving license and other cards in my full name, Veronica refused to proceed with my booking. I have not had a response from Customer service to my complaint. I will be escalating this matter legally. WORST CAR RENTAL EXPERIENCE.

Good service and lovely clean car.

Just one thing to comment on which is they require a credit card with your full name spelled out for the deposit which UK banks generally don’t do as it is your initials and last name. I was not informed of this in advance. That is quite significant and many car companies do not require such a requirement.

Other than that, all was smooth and easy.

We liked the vehicle. Check-in and check-out were easy, however I am still waiting for the deposit to be returned, and it has already been 9 days since the vehicle was returned.
Once I receive my bail, I can reconsider my assessment. Thank you.

Very polite and helpful staff, nice and clean car with low mileage, quick service and pickup, also at car return! That’s how it’s supposed to be. A big thank you to Veronica (?) at the contract counter at Fiumicino.

The staff at pick-up and the car itself were both fine – no complaints there. However, I'm still waiting for my security deposit to be refunded, 6+ days after returning the vehicle in perfect condition with no issues. What's worse, I haven't been able to reach the company through any of their listed contact channels (phone, email) to get an update. I'll update this review once the matter is resolved.

Il personale al ritiro e l'auto stessa erano entrambi ok – nessun problema da segnalare su questo fronte. Tuttavia, sto ancora aspettando il rimborso della cauzione, a distanza di oltre 6 giorni dalla riconsegna del veicolo in perfette condizioni e senza alcun problema. Peggio ancora, non sono riuscita a contattare l'azienda tramite nessuno dei canali di contatto indicati (telefono, email) per avere un aggiornamento. Aggiornerò questa recensione non appena la questione sarà risolta.

had a great experience. The staff was very friendly, professional, and welcoming. The whole rental process was quick, smooth, and very easy from start to finish.

I was very satisfied with the vehicle and it performed excellently throughout my trip. I would also like to thank the team for giving me the opportunity to experience a BYD vehicle for the first time. It was a very positive surprise and I was genuinely impressed.

Thank you for the excellent service. I would gladly rent from you again and highly recommend your company to others.

great service and fast pickup thank u Lothar

Everything went as expected only the check in took longer than I thougt. Car was good and clean.

Great staff, really courteous and helpful. Car was a bit expensive for 1 day

The car rental company met my expectations with fast and friendly service. It's just a shame the windshield washer fluid was missing and the inside of the windows were very dirty.

Easy pick up and return. Accepted the fact we had our own insurance which is a breath of fresh air when dealing with car hire companies these days. Car was great and friendly staff

UPDATE: Money taken despite my formal dispute

When I returned the vehicle, there was nobody outside to inspect it, so I handed the keys to the representative at the booth as instructed. Before leaving, I specifically went back and asked whether everything was completed and whether the car was okay. I was clearly told, “Yes, everything is fine—no problem.”

I therefore did not simply “walk away,” as Autovia originally suggested. I left only after their representative confirmed that everything was satisfactory. I subsequently received an email alleging a minor scratch and an invoice for €190.96, which I formally disputed.

Autovia supplied photographs at the beginning of this matter. However, the images are unclear and, in my opinion, do not definitively show the alleged scratch for which I am being charged. I cannot clearly identify what they are referring to from the photographs provided. I therefore requested further photographs and clearer evidence, together with the relevant return records, but I have not received a proper response to that request.

Autovia has now replied publicly to my Trustpilot review but has still not properly answered my email or contacted me directly regarding the dispute. Its public response acknowledges that being told everything was fine and then receiving a damage charge appears inconsistent. It also states that the matter should be assessed using the return records and photographic or technical evidence.

Despite the photographic evidence remaining unclear and my request for better proof being unanswered, Autovia has now taken the full €190.96 from my credit card while the charge remains formally disputed.

A public response on Trustpilot is not a substitute for responding directly to the customer and properly addressing the evidence requested. I am now disputing the payment through American Express and raising the matter with Ryanair Car Hire.

I remain extremely disappointed with how this has been handled. I will never use Autovia again and advise others to be very cautious.

You have charged me 59€ without telling me why , I have written to you askung about it , and nobody have answered me yet.
I still have 350€ blocked in ny account , eventhough I gave back the car the 25th.

Pepe and staff were amazing on my 3week journey in Sicily!
Best,
MZ

They are excellent and give nice cars. Good people at the service👍

I had a great experience with the customer service, especially with Carmen. She was very helpful, friendly, and professional throughout. I really recommend this car hire company and would definitely use them again. Excellent customer service! ⭐⭐⭐⭐⭐