Autumn and May Reviews 

175
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the professionalism and reliability of the team. Many people appreciate the high quality of repairs and products, often noting how items are restored to look brand new or are beautifully crafted. Reviewers consistently mention the helpful, friendly, and knowledgeable staff who make the experience pleasant and efficient. People frequently use the company for various needs, from purchasing new items to complex repairs and resizing of cherished pieces. Many express delight with their purchases and repairs, often recommending the company for its reliable and high-quality work.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight with their purchases and... See more

Service

Reviewers mention positive feedback about service, consistently praising the professional, friendly, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing delight and satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I go to Autumn and May for all my jewellery fixing needs, from fixing gold chains to adding lost charms back onto pieces. The service and value is brilliant. I recently had an antique silver christeni... See more

Rated 5 out of 5 stars

I just love Autumn and May Jewellery Shop. From the selection they have that fits every pocket to the people who look after us and make us feel special. They are great goldsmiths too and if you have... See more

Rated 5 out of 5 stars

I was looking for a lovely present for my friends 60th birthday and saw the beautiful Kit Heath Blossom Flyte Dragon Sterling Silver Necklace online at Autumn and May - although it was showing “Ou... See more

Rated 5 out of 5 stars

I bought a beautiful 9ct gold bracelet from Autumn & May that I wanted to be reassembled and adjusted. I spoke to Isac and informed him on how I wanted the bracelet to be reconstructed he offered hi... See more


Company details

  1. #134 of 289 best companies in Jewellery shop

Written by the company

Local jewellery boutique offering Designer made Silver and Gold Jewellery, Engagement & Wedding Rings, Bespoke Design & Commission, and Jewellery repairs


Contact info

4.8

Excellent

TrustScore 5 out of 5

175 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(175)

71 reviews in the last 12 months

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Rated 2 out of 5 stars

Slow and unresponsive

I took my great grandmother's ring to be repaired. There was a lack of communication throughout. I was told one date, it was missed, then another, which was also missed... each time I had to chase for an update. When I finally got the ring back, the repairs were quite rough. It no longer looks the same. They did give me a 10% discount.

11 April 2026
Rated 5 out of 5 stars

ring resizing

I went to Autumn and May for a ring resize - they were so welcoming and efficient. The team helped me with working out my size and the 2 weeks without my engagement ring were worth it as it now fits like a glove!

29 March 2026
Rated 5 out of 5 stars

A lovely store with lovely people.

A lovely store with lovely people and beautiful jewellery.
They took the time to help me ensure that I could get the ring, that I had fallen in love with, resized and posted out to me (as I was only in the area for a couple of days).
Very quick resizing and prompt postage. They also rang me once I had received the ring to make sure that everything was ok and it fitted well.
Amazing customer service and unique pieces of jewellery. X

8 April 2026
Rated 5 out of 5 stars

Great service from wonderful staff

Isaac was really great at helping us understand the rings we wanted to buy. He's super friendly and really knowledgeable. He explained the small details about the designs and we really love the rings we got in the end. They're exactly what we want and will always treasure them forever

10 March 2026
Rated 5 out of 5 stars

Excellent service

I have already found this jeweller excellent. Efficient and reliable. With a very speedy service and terms of jewellery repairs. Nothing is too much trouble. I would definitely recommend this place.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Rhodium plating

Autumn and May rhodium plated my white gold ring which had worn down, with the other metals in the ring causing a rash when I wore it. Autumn and May provided email advice about how rhodium plating could help provide a protective layer. I brought the ring in to be plated and collected it a few weeks later. It was very well polished and the rhodium plating has done the job protecting my skin. Staff very polite and helpful.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Autumn and May

Autumn and May provided a great service. I visited the shop in Greenwich where the assistant helped me choose the ring size and placed the order which was out of stock in my size.
The ring came within 10 days and was beautifully wrapped and presented. Communication re the delivery was good and accurate, making the whole process stress free.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Great local jewellery shop in Greenwich Market

I always take my jewellery to Autumn and May for servicing and repairs. They provide a professional and friendly service, and keep me updated about progress. I have also bought jewellery from them as gifts for friends and family as it is always of reliable quality and not over-priced.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I bought my wedding and engagement rings from this shop many years ago. I recently had the wedding band resized in a jewelers in Bromley who completely messed it up. Luckily Autumn and May stepped up, sorted out the problem and offered a superb service.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend.

Autumn and May were recommended by a friend.
They did exactly what I asked for.
Prompt and efficient service
Great customer service.
My repaired engagement ring now looks as beautiful as it did on the day I first put it on.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

I go to Autumn and May for all my jewellery needs

I go to Autumn and May for all my jewellery fixing needs, from fixing gold chains to adding lost charms back onto pieces. The service and value is brilliant. I recently had an antique silver christening spoon polished up to perfection and a lovely named engraving put on for a very good price. It looked brand new. They even provided a beautiful gift box and bag to go with this refreshed new item, which I will be giving to my godson on his christening.

23 January 2026
Unprompted review

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