I go to Autumn and May for all my jewellery fixing needs, from fixing gold chains to adding lost charms back onto pieces. The service and value is brilliant. I recently had an antique silver christeni... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #134 of 289 best companies in Jewellery shop
Written by the company
Local jewellery boutique offering Designer made Silver and Gold Jewellery, Engagement & Wedding Rings, Bespoke Design & Commission, and Jewellery repairs
Contact info
9A Greenwich Market, SE109HZ, London, United Kingdom
- 02082939361
- hello@autumnandmay.com
- autumnandmay.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Slow and unresponsive
I took my great grandmother's ring to be repaired. There was a lack of communication throughout. I was told one date, it was missed, then another, which was also missed... each time I had to chase for an update. When I finally got the ring back, the repairs were quite rough. It no longer looks the same. They did give me a 10% discount.
Best Jewelry Store in London!
Great local designers and excellent personal attention and service.Best
ring resizing
I went to Autumn and May for a ring resize - they were so welcoming and efficient. The team helped me with working out my size and the 2 weeks without my engagement ring were worth it as it now fits like a glove!
A lovely store with lovely people.
A lovely store with lovely people and beautiful jewellery.
They took the time to help me ensure that I could get the ring, that I had fallen in love with, resized and posted out to me (as I was only in the area for a couple of days).
Very quick resizing and prompt postage. They also rang me once I had received the ring to make sure that everything was ok and it fitted well.
Amazing customer service and unique pieces of jewellery. X
Impeccable personal service from Issac.
Impeccable personal service from Issac.
A lovely store in bustling Greenwich market.
A delight in every way.
Beautiful craftsmanship and great customer service
Thank you to Mark who beautifully restored my mum's silver ring so that I can wear it in her memory. Great customer service, friendly, professional and affordable.
Great service from wonderful staff
Isaac was really great at helping us understand the rings we wanted to buy. He's super friendly and really knowledgeable. He explained the small details about the designs and we really love the rings we got in the end. They're exactly what we want and will always treasure them forever
Excellent service
I have already found this jeweller excellent. Efficient and reliable. With a very speedy service and terms of jewellery repairs. Nothing is too much trouble. I would definitely recommend this place.
Manager was super friendly and helpful…
Manager was super friendly and helpful and didn’t try to lead us away from our requirements. Fully transparent and very personable.
I have shopped in Autumn & May for a…
I have shopped in Autumn & May for a very long time.
Great customer experience and knowledgeable about jewellery -sell a huge range and have a good price range
Rhodium plating
Autumn and May rhodium plated my white gold ring which had worn down, with the other metals in the ring causing a rash when I wore it. Autumn and May provided email advice about how rhodium plating could help provide a protective layer. I brought the ring in to be plated and collected it a few weeks later. It was very well polished and the rhodium plating has done the job protecting my skin. Staff very polite and helpful.
The service was exceptional
The service was exceptional. I found what I wanted. I recommend the place.
Excellent service and staff are lovely…
Excellent service and staff are lovely and very helpful
Great service from Autumn and May
Autumn and May provided a great service. I visited the shop in Greenwich where the assistant helped me choose the ring size and placed the order which was out of stock in my size.
The ring came within 10 days and was beautifully wrapped and presented. Communication re the delivery was good and accurate, making the whole process stress free.
Very friendly and helpful staff
Very friendly and helpful staff - lovely shop in a great location. Very efficient contacting me by text.
The staff were so kind and helpful…
The staff were so kind and helpful really easy and I got a discount!! Great place 👌🏽
Great local jewellery shop in Greenwich Market
I always take my jewellery to Autumn and May for servicing and repairs. They provide a professional and friendly service, and keep me updated about progress. I have also bought jewellery from them as gifts for friends and family as it is always of reliable quality and not over-priced.
Excellent service
I bought my wedding and engagement rings from this shop many years ago. I recently had the wedding band resized in a jewelers in Bromley who completely messed it up. Luckily Autumn and May stepped up, sorted out the problem and offered a superb service.
Would recommend.
Autumn and May were recommended by a friend.
They did exactly what I asked for.
Prompt and efficient service
Great customer service.
My repaired engagement ring now looks as beautiful as it did on the day I first put it on.
I go to Autumn and May for all my jewellery needs
I go to Autumn and May for all my jewellery fixing needs, from fixing gold chains to adding lost charms back onto pieces. The service and value is brilliant. I recently had an antique silver christening spoon polished up to perfection and a lovely named engraving put on for a very good price. It looked brand new. They even provided a beautiful gift box and bag to go with this refreshed new item, which I will be giving to my godson on his christening.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








