Autumn and May Reviews 

175
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, often described as helpful and knowledgeable, making interactions pleasant. Many people highlight the exceptional service, noting its efficiency and reliability for various jewellery needs. Reviewers frequently commend the high quality of products and outstanding repair work, often making old or damaged items look brand new. People appreciate the careful attention to detail for resizing, restoring sentimental pieces, or creating custom designs. The company's ability to deliver beautiful results, often with thoughtful packaging, leaves many customers thrilled with their purchases and repairs.

What people talk about most

Product

Reviewers mention positive feedback about product, often highlighting the beautiful and unique jewelry... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, friendly, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Quality

Customers consistently note positive experiences with quality, praising the outstanding repair work on items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I go to Autumn and May for all my jewellery fixing needs, from fixing gold chains to adding lost charms back onto pieces. The service and value is brilliant. I recently had an antique silver christeni... See more

Rated 5 out of 5 stars

I just love Autumn and May Jewellery Shop. From the selection they have that fits every pocket to the people who look after us and make us feel special. They are great goldsmiths too and if you have... See more

Rated 5 out of 5 stars

I was looking for a lovely present for my friends 60th birthday and saw the beautiful Kit Heath Blossom Flyte Dragon Sterling Silver Necklace online at Autumn and May - although it was showing “Ou... See more

Rated 5 out of 5 stars

I bought a beautiful 9ct gold bracelet from Autumn & May that I wanted to be reassembled and adjusted. I spoke to Isac and informed him on how I wanted the bracelet to be reconstructed he offered hi... See more


Company details

  1. #134 of 290 best companies in Jewellery shop

Written by the company

Local jewellery boutique offering Designer made Silver and Gold Jewellery, Engagement & Wedding Rings, Bespoke Design & Commission, and Jewellery repairs


Contact info

4.8

Excellent

TrustScore 5 out of 5

175 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(175)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Professional

Very Professional, I did contact Autumn and May as their reputation to be very serious and trust worthy jewellers, asking for a recommendation to a professional assessor for a valuation, it was done in a very friendly and efficient manner and I was recommanded to a highly qualified valuer.

Ginette Marks

2 September 2025
Unprompted review
Rated 5 out of 5 stars

I just love Autumn and May Jewellery…

I just love Autumn and May Jewellery Shop. From the selection they have that fits every pocket to the people who look after us and make us feel special.
They are great goldsmiths too and if you have something to be fixed or made into something more contemporary, they are your guys!

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful and unique

Autumn and May offers a beautiful, quirky, and distinctive range of jewellery, with pieces to suit every occasion and budget. The staff are friendly and incredibly helpful, making it one of my favourite places to shop for gifts

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Kit Heath Bangle

I came across Autumn and May online whist trying to find jewellery by Kit Heath.They had a lovely selection and I fell in love with the Infinity Grande Sterling Silver Cuff Bangle.The whole process from ordering the Jewellery to it being delivered was first class.The packaging and presentation box were lovely.I have no hesitation in ordering from this company again which is why I have being looking for my next piece to match my bangle,which my husband is going to buy me for Christmas!

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Over the years I have bought a number…

Over the years I have bought a number of items from A&M including a replacement wedding ring for my wife(original stolen) and an eternity ring. My latest purchase was a chain necklace for her birthday.
Great product and very good service as usual

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Seasonal best

Autumn and May has been my local go-to for jewelry gifts and repairs especially the latter . They're reliable, friendly and professional set in a great location in Greenwich market

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Caring and helpful.

Excellent caring and professional service.Extremely knowledgeable Gentleman ..took.time and effort. To do a repair on Mums precious necklace and .help with other jewellery information on vsrious items

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Wedding ring consultation

Had such a great wedding ring consultation with Jess, she was incredibly helpful and made the whole process relaxed and fun. They helped me find exactly what I wanted and I had every confidence their Goldsmiths, the ring is wonderful!

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Autum and May Greenwich

Lovely man in Autumn and May in Greenwich Helpful and friendly. I have been in that location several times and have always had good service. I wold definitely recommend this branch.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

So far I have been to this jewellers…

So far I have been to this jewellers twice now first to have a ring re sized and it was like new when I got it back, then to replace a diamond that I lost from my engagement ring, the service was fantastic they even dropped my ring off to me. I would definitely recommend them and use them again.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Birthday gift

I ordered a beautiful necklace for my sister's 60th birthday. Unfortunately it was out of stock but I was emailed straight away to say that more stock was due within a couple of weeks. This was fine as I had ordered early and a couple of weeks later the necklace arrived. It's beautiful and it came with a lovely box and gift bag. I'm sure my sister will love it.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Quality resizing and cleaning

My gold wedding ring had become too small, and had also been damaged by being dropped in the road.

It came back to me perfectly resized, cleaner than ever and without any hint of damage. Very impressed.

22 August 2025
Unprompted review

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