Easy to post for free on Avail which includes Realtor.com and get listed on multiple sites. I got qualified applicants. Tips: Limited number of PHOTOS allowed so decide which are most important to sh... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Avail seems like a new product. I really like the format of the leases and some of the other documents. They need to make it a little easier to find documents and edit leases/documents but overall it... See more
Company replied
Loved all the information the site gave. I would definitely use it again. My tenant completed her application without any problems. It’s a little touchy feeling and has a habit of logging you out, but... See more
Company replied
I used this site to do an application for my apt. IT went smooth. I got approved and found my landlord uses a different service for their rent collections. it is a good tool to add multiple appli... See more
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Company details
Written by the company
Avail, by Realtor.com, is rental property management software that enables landlords to advertise their rental property listing across top rental sites, screen tenants with customizable questions, request in-depth background checks, create and sign state-specific leases, collect rent, track your rental income and expenses, and much more — all online. 1M+ landlords use Avail because it’s the only end-to-end platform that helps you scale from beginner landlord to professional with tools, support, and education.
Contact info
901 E. 6th St., Suite 500 , 78702, Austin, United States
- 3122929347
- support@avail.com
- avail.com
3.9
Great
390 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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Identify verification procedure is unacceptable
I used Avail for a few years with great success. I'm only renting an apartment in the home where I live, tours are in person, I have my own application and I never required bank information from tenants. I liked the affiliation with Realtor.com, which I trust. When Avast added verification that required downloading an app in order to transmit a selfie, in addition to a photo of government ID, I was done. I have lived in the home for over 20 years and it's very easy to verify my identity. I would use Avail again, but customer service would not unlock my account without the selfie. Dealing with customer service was a highly impersonal and negative experience, which it did not have to be.
15 February 2025
Unprompted review
Reply from Avail
Hi Sue,
Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about the frustration you’ve experienced with the listing process.
To provide more context, at Avail, we take the security of our platform very seriously. To ensure the best experience for our users, our team thoroughly investigates and verifies all listings to minimize risk. We want all parties involved to feel safe when using our platform. We are sorry if this was not explained.
If you have any other questions, please don't hesitate to reach out to us!
I called Avail to update my phone # as…
I called Avail to update my phone # as I purchased a new phone. The young lady that took my call said everything was good to go for me to get a verification code so I could access my profile which did not happen. So I called back and spoke with Anthony he then told me it would take 24 hours to get the issue resolved on their end. I waited 3 days and still cannot get the verifacation code. I called this morning and Anthony answered after I was on hold for 29 minutes and then rudely hung up on me after I gave him my name. In all todayI have been on hold for 90 minutes without anyone taking my call. Their help page says that they answer the phone in 3 minutes or less. I am trying to schedule a rent payment.Additionaly I was still on hold for another 45 minutes !
31 December 2025
Unprompted review
Reply from Avail
Hi Jack,
Thank you for sharing your experience. We sincerely apologize for the frustration and time spent trying to update your phone number and access your account. Long hold times, delayed resolution, and being disconnected from a call are not acceptable, and we understand how stressful this was—especially while trying to schedule a rent payment.
This experience does not reflect our service standards, and we appreciate you bringing it to our attention. We are currently in the process of growing our time to decrease those wait times.
We have followed up with detailed instructions via email in an attempt to help with a solution if your issue persists. We can confirm that wait times are currently stable, so if you have any questions, please don't hesitate to reach out to us at 312-292-9347 or at support@avail.co.
Great exposure
I received several inquiries, even though I didn't rent to these inquiries. My home got alot of interest
9 December 2025
Reply from Avail
Hi Sue,
Thank you for sharing such kind words regarding the Avail platform! We are happy to hear that you are pleased with the interest your home received when listing with us. You may be pleased to know that we have added even more listing partners. So, we hope that your next listing brings you even more leads.
If there's ever anything we can do to help make your experience better or if you have any questions about the Avail site, please do not hesitate to reach out to our Customer Care team!
Reply from Avail
Hi Edward,
Thank you for sharing! Glad to hear that you are pleased with the Avail service. If there's ever anything we can do to help make your experience better, please do not hesitate to reach out to our Customer Care team!
They were simply honest and did what…
They were simply honest and did what they said they would do.
5 December 2025
Reply from Avail
Hi Bruce,
Thank you for sharing! We are happy to hear that you are pleased with our honesty and follow-through—it means a lot to us. If there's ever anything we can do to help make your experience better, please do not hesitate to reach out to our Customer Care team!
Garbage software
Slower than molasses, glitches constantly, pages can hardly load, and good luck trying to upload pictures.
7 December 2025
Unprompted review
Reply from Avail
Hi Leland,
Thank you for sharing your feedback. We’re sorry for the time and frustration caused by slow performance, glitches, and difficulty uploading photos. We understand how disruptive this is when you’re trying to meet deadlines, and this experience is not what we aim to provide with Avail.
We appreciate you taking the time to let us know and will share this feedback with our team as we continue working to improve performance and reliability. Please don't hesitate to share any additional feedback on how we can improve. Your insights will be shared directly with our development team for future enhancements.
For immediate assistance, please contact us at avail.co/contact.
Loved all the information the site…
Loved all the information the site gave. I would definitely use it again. My tenant completed her application without any problems. It’s a little touchy feeling and has a habit of logging you out, but I think that because of the security to keep information safe.
25 November 2025
Reply from Avail
Hi Brett,
Thank you for taking the time to leave a review! We’re glad you found the information provided on the platform helpful and that your tenant was able to complete the application smoothly. We appreciate your understanding of the security features and your willingness to use Avail again.
Please don't hesitate to share any additional feedback on how we can improve. Your insights will be shared directly with our team for future enhancements.
My boss has several properties that I…
My boss has several properties that I help him maintain and this website made my job so much easier. I am not a realtor and my work for the company is actually AR, AP, HR and office manager so this has been extremely helpful. I had a few issues with setting up the payment but that was not Avail that was me. I had to call and get some needed info to solve the problem and the tech was so helpful and most importantly it wasn't some horrible help desk that you can't understand. The tech was patient, knowledgeable, and personable. This site is amazing and an absolute time saver.
3 December 2025
Unprompted review
Reply from Avail
Hi Michelle,
Thank you so much for the thoughtful review! We’re glad Avail has made managing multiple responsibilities easier for you and that our support team was able to help when needed. It means a lot to hear that using the platform and your experience saved you time and supported your work—we truly appreciate you sharing this.
Please let us know if there is ever anything we can do to help make your experience even better.
Posting on several rental sites for free
Posting on several rental sites for free. Love it!
22 November 2025
Reply from Avail
Hi Dana,
Thank you for the great feedback! We’re glad you’re enjoying the ability to post on multiple rental sites for free and appreciate you taking the time to share your experience. You may be pleased to know that we are working to add even more listing partners.
If there's ever anything we can do to help make your experience better, please do not hesitate to reach out to our Customer Care team!
I just find the effort being minimal…
I just find the effort being minimal and if there is an internal problem they are not afraid to let you know.
22 November 2025
Reply from Avail
Hi Patrick,
Thank you for sharing your perspective. We appreciate your recognizing our transparency, and happy to know that you have found ease in the use of our platform.
If there's ever anything we can do to help make your experience better, please do not hesitate to reach out to our Customer Care team!
Great company
Up to this point, the company does absolutely everything well. The customer service is second to none. The platform is very friendly, and whenever it's not, the customer service reps are sure to answer any questions completely and thoroughly.
20 November 2025
Reply from Avail
Hi Patti,
Thank you for the kind words! We truly appreciate you taking the time to share your experience. It means a lot to hear that our platform and customer service have been helpful, and we’re grateful for the opportunity to support you.
Reply from Avail
Hi there! Thank you so much for your kind words. We’re glad to hear you found our Care Team helpful and quick to assist. We appreciate you taking the time to share your experience. Thanks for using Avail!
Reply from Avail
Hi Helen,
Thank you for the 5-star review! If there is ever anything we can do to help make your experience even better, please don't hesitate to reach out. Our Care Team is here and ready to help.
I was able to resolve the issue I was…
I was able to resolve the issue I was having prior to hearing back from the customer service representative, but have had a good experience in the past with assistance.
3 November 2025
Reply from Avail
Hi June,
Thank you for sharing such kind words regarding the Avail platform! We’re glad to hear that you were able to resolve your issue, and we apologize for the delay in getting back to you. We hope you’ll be pleased to know that we’re expanding our team to help reduce response times moving forward.
If there’s ever anything we can do to help improve your experience, please don’t hesitate to reach out to our Customer Care team. We’re always happy to help where we can!
Avail's customer service team is the best!
Avail's customer service team is patient, talented and highly professional.
3 November 2025
Reply from Avail
Hi Carol,
Thank you so much for sharing your experience. We are thrilled to hear that our customer service team made such a positive impression. Your kind words about their patience, talent, and professionalism mean a lot to us, and we will be sure to share your feedback with the team.
We truly appreciate your support and look forward to continuing to serve you. Thanks for using Avail!
Overall
Overall, I'm very happy with Avail. It's easy to use and has the features you would want as a landlord and very reasonably priced.
30 October 2025
Reply from Avail
Hi John,
Thank you for your kind words. We are glad to hear that you are happy with Avail and find it easy to use, well-suited to your needs as a landlord. Providing a reliable and affordable platform is exactly what we aim for, and your feedback really reinforces that effort.
We truly appreciate your support and look forward to helping make your rental management experience even better!
I don’t like the way the app is not intuitive
I don’t like the way the app is not very intuitive and requires a new user to learn its quirks and call in for human support. I liked that the call-in support was very pleasant and helpful. I’m hoping that progress is made in making the overall use of the app more efficient in the near future.
5 November 2025
Reply from Avail
Hi Roman,
Thank you for taking the time to share your honest feedback. We're sorry to hear that the site felt less intuitive than you expected, but we're glad our support team was able to step in and leave a positive impression. Your input truly helps us understand where we can improve and make the experience smoother for everyone.
If you have any other suggestions or ideas, please feel free to reach out. We would love to hear from you!
Reply from Avail
Hi Marvet,
Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our service effective, helpful, and honest. That is exactly the experience we strive to provide, and it means a lot to know you would choose to work with us again.
We truly appreciate your trust and look forward to continuing to support you in the future!
Reply from Avail
Hi Joe,
Thank you for sharing such kind words regarding the Avail platform. We are happy to hear that you are pleased with the support you received. If there is ever anything we can do to help make your experience even better, please don't hesitate to reach back out. Our team is here and happy to help!
Customer service wa very helpful to…
Customer service wa very helpful to explain the process and assures payment was to be released exactly the date provided. Very professional, helpful and supportive.
31 October 2025
Reply from Avail
Hi Venus,
Thank you for sharing such kind words regarding the Avail platform. We are happy to hear that you are pleased with your customer care experience and that our agent was able to reassure you about the payment processing timeframe. If there is ever anything we can do to help make your experience even better, please do not hesitate to reach out to our Customer Care team. Thanks again!
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