Initial purchase was an excellent deal via price comparison site. On receipt of policy confirmation I had to resolve one minor issue. This was done efficiently by staff at call centre within minutes.... See more
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About Avantigo
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Contact info
Griffin House, RH10 1DQ, Crawley, United Kingdom
- 0333 014 2722
- customerservices@avantigo.com
- avantigo.com
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Comprehensive cover and competitive pricing
Comprehensive cover, very good value and excellent customer service when call made for support.
Purchase process
The purchase process was straightforward. I cannot comment on results because I have only just bought the insurance and not had a reason to make a claim.
I'm really impressed with how easy…
I'm really impressed with how easy the process was on line. I needed cruise insurance and apart from a few medical question, which at my age, nearly 70. Which they all need. It was quite painless.
Very easy to use website with lots of…
Very easy to use website with lots of information and choice.
Originally went through Money…
Originally went through Money Supermarket and everything went well up to payment when for some reason wouldn’t accept new credit card.
Phoned and your representative was really good and very patient. Went through the whole thing again and bingo all well and now covered at a very good premium.
FRIENDLY HELPFUL CALL HANDLER
FRIENDLY HELPFUL CALL HANDLER. REASONABLE PREMIUM FOR LEVEL OF COVER
Quick easy process to get a quote and…
Quick easy process to get a quote and then confirm what I needed.
Easy to purchase insurance and very…
Easy to purchase insurance and very helpful to make a change to the policy.
Travel i sura ce
The insurance cover is very good. The person who changed my cover had no people skills at all. She was very uninterested and unsympathetic to my needs for change. Unfortunately I did not get her name. But if I had had time to change to another company I would have, because of her attitude.
Very friendly staff made me feel as ease
Very friendly staff made me feel comfortable and was very pleased with the outcome
Great customer service when having to…
Great customer service when having to adjust our holiday insurance. Friendly advisers very helpful and informative.
Very friendly people and k…
Very friendly people and k everythingnowledgeable.Explained everything to me in language I understand (,I,m 92 years old!
Personal interaction
I rang the help line with a query. Response was helpful & polite.
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