Experience was better than expected. They followed up quickly on emails and checks. Packaging and delivery excellent. Website not as intuitive as it could be but overall glad I went with them
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Reliable service and good price. Might have been slightly faster but that wasn't really a problem.
Company replied
For my order this month the processing time was reduced meaning the delivery from initial order to when I received my items was much quicker.
Company replied
Easy to order and delivery. Only problem is with the Libre 2 sensors have had 6 that do not work just says to apply new sensor. Received last Friday and the 1st one doesn't work. Have phoned Abbott... See more
Company details
- Pharmacy
- also in
- Chemist
- Health and beauty shop
- Online Pharmacy
- Online Prescription Medication Vendor
- Weight-Loss Service
Written by the company
AYP Healthcare is an online pharmacy store offering medicine from top brands and delivering services to your doorstep. AYP Healthcare is a dedicated, family-owned pharmacy operating in a highly competitive environment and working with compassion. It aims to provide customers with hassle-free, on-time service. The company is run by a team of highly trained professional pharmacists with all the required clinical knowledge of the medicines.
Contact info
160-164 Lancaster Road North, PR1 2PZ, Preston, United Kingdom
- 0800 048 7211
- sales@ayphealthcare.co.uk
- ayp.healthcare
4.0
Great
28k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful
Awful! Ordered a product over 2 weeks ago which never arrived so I emailed them. They responded to apologise it would be delayed and would I prefer a refund. I advised that I still wanted them to send the product but they have now cancelled the order! Waste of my time,
8 September 2026
Unprompted review
Reply from AYP Healthcare
We’re very sorry for the frustration caused. We understand that you had already waited over two weeks and specifically confirmed that you still wanted the product, so having the order cancelled afterwards was understandably disappointing.
We apologise for the delay, the confusion around your request and the inconvenience this has caused. We appreciate you taking the time to share your experience and will use your feedback to help improve how situations like this are handled.
I never received my order or refund on…
I never received my order or refund on request when I contacted them telling them I never received my order
18 August 2026
Reply from AYP Healthcare
We’re very sorry to hear that you did not receive your order and that your requested refund has also not been received. We understand how frustrating this must be, especially after you had already contacted us to report the issue.
Please contact our customer service team again with your order details so this can be investigated and escalated as a priority. We sincerely apologise for the inconvenience and the experience you’ve had.
Don’t believe the 5 star reviews at…
Don’t believe the 5 star reviews at all, weeks after I ordered still said processing, contacted twice got an automated excuse saying they’ve got a backlog, another week later they cancelled my order saying as requested by customer, which I didn’t. Absolute time wasters.
7 September 2026
Unprompted review
Reply from AYP Healthcare
We’re very sorry for the experience you’ve had. We understand how frustrating it is to wait several weeks for an order, receive limited updates, and then see it cancelled with a reason you did not request.
That is not how we want orders or customer communications to be handled. We apologise for the delay, the incorrect cancellation reason and the time you spent chasing this. Your feedback has been noted and will be used to help improve both our order handling and communication.
Always great service & quick delivery…
Always great service & quick delivery from this company, never had any problems 🙂
17 August 2026
Reply from AYP Healthcare
Thank you so much for your 5-star review! We really appreciate your support and are delighted to hear you had a great experience with us. We look forward to serving you again soon.
Reply from AYP Healthcare
Thank you for your 5-star review! We’re delighted to hear everything arrived quickly and smoothly. We really appreciate your custom and look forward to helping you again.
Reply from AYP Healthcare
Thank you for your 5-star review! We’re delighted to hear everything arrived quickly and smoothly. We really appreciate your custom and look forward to helping you again.
Best price best post & packaging…
Best price best post & packaging delivered swiftly too - good service
28 August 2026
Reply from AYP Healthcare
Thank you for your 5-star review! We’re delighted to hear everything arrived quickly and smoothly. We really appreciate your custom and look forward to helping you again.
Reply from AYP Healthcare
We really appreciate you taking the time to leave us a 5-star review. It’s always great to hear when our customers are happy with the service they’ve received. Thank you for your support!
AYP offer the best price on most…
AYP offer the best price on most products and have a good delivery timescale
27 August 2026
Reply from AYP Healthcare
We really appreciate you taking the time to leave us a 5-star review. It’s always great to hear when our customers are happy with the service they’ve received. Thank you for your support!
Highly questionable 5 star reviews
Highly questionable 5 star reviews. I am still waiting for fairly straightforward pain medication ordered 10 days ago. Delivery states 2 to 5 days. Take off 4 days (generously) for weekend & bank holiday. Still outside the time frame with no dispatch imminent. All contact I have made via contact form has received an AI response saying they have a back log but with no time frame. You get the same response regardless of message. Please prove me wrong! I don’t think they give a damn, they’ve got my money & I’ve still got got unresolved pain. Poor & looking rather untrustworthy. I would seriously question the wording of the reviews. Fascinating AI response to my review! Here is my update….the order was cancelled after 14 days by AYP & I did receive a refund 4 days later but….the reason given for cancellation was that I had cancelled. At no point did I ask to cancel the order AT NO POINT! So more lies & time wasting! DONT ORDER FROM THESE PEOPLE THEY ARE NOT TRUSTWORTHY …IF THEY EVEN EXIST OUTSIDE OF THEIR AI WORLD.
4 September 2026
Unprompted review
Reply from AYP Healthcare
We’re very sorry for the delay and for the frustration caused by receiving repeated automated responses without a clear update on your order.
We understand that this is particularly concerning when you are waiting for medication and the stated delivery timeframe has already passed. You should have received a clearer update and a realistic indication of when your order would be dispatched.
Please reply to your existing email conversation with your order details so this can be escalated for a proper review by our team. We sincerely apologise for the poor communication and the experience you’ve had.
Reply from AYP Healthcare
We really appreciate you taking the time to leave us a 5-star review. It’s always great to hear when our customers are happy with the service they’ve received. Thank you for your support!
Order was processed and delivered…
Order was processed and delivered quickly. Good communication as well.
27 August 2026
Reply from AYP Healthcare
Thank you so much for your 5-star review! We really appreciate your support and are delighted to hear you had a great experience with us. We look forward to serving you again soon.
I highly recommend AYP Healthcare
I highly recommend AYP Healthcare! They are a trustworthy and professional company that truly cares about their customers. I had an issue with my delivery, and they resolved it immediately and very efficiently. Excellent customer service and great respect for their customers!
25 August 2026
Reply from AYP Healthcare
Thank you for your 5-star review! We’re delighted to hear everything arrived quickly and smoothly. We really appreciate your custom and look forward to helping you again.
Still expensive but good price within…
Still expensive but good price within the Libre 2 community.
26 August 2026
Reply from AYP Healthcare
We really appreciate you taking the time to leave us a 5-star review. It’s always great to hear when our customers are happy with the service they’ve received. Thank you for your support!
Very bad service
Sadly I made an order since 23rd August and upon till today i’ve still not received my order. It is very disappointing because i ordered this medication to help with a recent breakout but i didn’t even use it. I had to buy from somewhere else and thankfully got my order in a day from them.
Be sure I won’t be using there services next time.
23 August 2026
Reply from AYP Healthcare
We’re very sorry to hear that your order from 23rd August still hadn’t arrived and that you had to purchase the medication elsewhere.
We completely understand how disappointing and frustrating this must have been, particularly when you needed the treatment for a recent breakout. This is not the experience we want our customers to have, and we apologise for the delay and inconvenience caused.
If your order or refund remains unresolved, please contact our customer service team with your order details so we can investigate this as a priority.
Not impressed.
Not impressed.
Ordered in good faith. After confirmation e mail I heard nothing until 10 days later I messaged them to ask where my order was.
I then got a question from the pharmacist re my symptoms to which I replied to. Again no response. I asked again 2 days later, no response. Tried to ring them but automated message said they weren't open till 9 ( it was 10 AM)
I tried a live chat but no response.
Then this morning I get an e mail cancelling the order ! It said I hadn't filled in the questionnaire, which I had.
Shocking.
2 September 2026
Unprompted review
Reply from AYP Healthcare
We’re very sorry for the experience you’ve had. We understand how frustrating it must have been to wait for an update, respond to the pharmacist’s questions, then receive no further communication before your order was cancelled.
If the questionnaire was completed, you should not have been told otherwise without the matter being properly reviewed. We also apologise for the difficulty you experienced trying to contact us by phone, live chat and email.
Please contact our customer service team with your order details so we can investigate what happened and review the cancellation. We sincerely apologise for the poor communication and inconvenience caused.
Reply from AYP Healthcare
Thank you for your review! We’re pleased to hear you were happy with the service. We really appreciate your support and hope to serve you again soon.
Very discreet and well packaged
Very discreet and well packaged. Simple questionnaire and value for money. Fast delivery and dispatch.
11 August 2026
Reply from AYP Healthcare
Thank you for your 5-star review! We’re delighted to hear everything arrived quickly and smoothly. We really appreciate your custom and look forward to helping you again.
I did not receive my parcel and it is…
I did not receive my parcel and it is now 2 weeks since my order.
25 August 2026
Reply from AYP Healthcare
We’re very sorry to hear that your order has still not arrived after two weeks. We understand how frustrating and disappointing this delay must be.
Please contact our customer service team with your order details so we can investigate the status of your order and arrange the appropriate resolution. We sincerely apologise for the inconvenience caused.
Reply from AYP Healthcare
Thank you so much for the 5-star review! We’re really pleased to hear you had a great experience with AYP Healthcare. We really appreciate your support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.