Babble & Goose Reviews 

112
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the joggers are exceptionally comfortable, flattering, and crafted from soft, premium materials that feel wonderful to wear every single day. Buyers also appreciate the fast shipping times and the thoughtful inclusion of hemming tape for simple custom length adjustments. Some reviewers were not happy with the customer service, noting very slow response times and a complete lack of communication when trying to resolve problems. A few other people also felt that sizing can be inconsistent across different styles or that specific items did not meet their quality expectations.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the joggers and trousers are exceptionally soft,... See more

Quality

Reviewers mention positive feedback about quality, praising the soft material, flattering fit, and durable... See more

User experience

Clients share positive opinions on user experience, highlighting how cute, soft, and versatile the clothing... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and swift dispatch.... See more

Customer service

People report ambiguous experiences with customer service. Many consumers praise the helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These joggers made my girls' Christmas! I had no idea what to get my goddaughters (they are twins) for Christmas but my friend who has teenagers recommended Babble and Goose as they are (apparently)... See more

Company replied

Rated 5 out of 5 stars

Honestly great. I ordered 2 pairs of joggers which arrived accordingly and I can’t believe how flattering they look. I love the element that they are made in London using premium material. The velour... See more

Rated 5 out of 5 stars

Bought two pairs for my girlfriend for her birthday, as they were trending at uni. They came in good time and the quality was excellent, really cool new design range they released. She loves them and... See more

Rated 5 out of 5 stars

Obsessed with these joggers! Have purchased multiple joggers from B&G and always love the fit. As a taller girl it's difficult to find trousers that sit nicely but their range always fits perfectly �... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

112 reviews

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No recent history of asking for reviews

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Replied to 44% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(112)

106 reviews in the last 12 months

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Rated 1 out of 5 stars

“FORMER” Babble & Goose fan ….

“FORMER” Babble & Goose fan ….
Joined the “wait list” for the sold out “Lola Linen Collection” for my DD. Nowhere in the signup did it mention that the items were infact only
25% linen and a Wapping 75% viscose. I purchased on the strength of this signup campaign which also said the trousers didn’t crease and were not see through - not true on both counts. I’m sure B&G will reply pointing to the fact that in the “small print” they do specify the fabric composition which is true but the sign up campaign didn’t say “linen mix” or the main description. All other reputable brands selling linen mix are way more upfront with their descriptions of linen mix clothing but not B&G. Yes they said I could return them without paying postage costs but refused to refund my original postage costs. As a former trading standards prosecutor this is more than sailing close to the wind and is massively unfair to customers. Poor choice B&G to not refund my postage . Are you in such financial poor straits to not put things right for your loyal fan base ?

11 June 2026
Unprompted review
Babble & Goose logo

Reply from Babble & Goose

Thank you for your feedback. We're sorry to hear that the Lola Linen Collection did not meet your expectations.

We would like to clarify that the fabric composition was clearly stated on the product page prior to purchase, both within the product description and in the material composition section. The garment labels also accurately reflect the fabric content. Whilst the collection name references linen, we have always disclosed that these garments are made from a linen-viscose blend rather than 100% linen.

We have sampled all types of linen when designing this set and wanted one that didn’t crease easily and wasn’t as see through as many others on the market. This linen/viscose mix was the best and is in fact more expensive per meter than most of the other linens we tried.

When you contacted us, we reviewed your concerns and, as a gesture of goodwill, provided a free returns label so that you could return the items at no cost to yourself. Following receipt of the return, a full refund for the products was processed.

As outlined in our returns policy, original delivery charges are not refundable where an order has been successfully delivered and subsequently returned. This policy is applied consistently across all customer returns.

We appreciate your previous support of Babble & Goose and are sorry that, on this occasion, we were unable to meet your expectations.

Rated 5 out of 5 stars

I bought a pair of the star joggers for…

I bought a pair of the star joggers for my friends daughter on her birthday and she was absolutely over the moon when she got them. Wears them all the time and my friend said that they are the best quality she has seen in a while as so many are lacking these days. Great to see there are still some good quality products still being made in the UK. Delivery was spot on.

3 April 2026
Unprompted review
Babble & Goose logo

Reply from Babble & Goose

Thank you for your review Laura, we're glad she was happy with her present!

Rated 1 out of 5 stars

So the quality of this item is poor I…

So the quality of this item is poor I except this from shein. I dont except to pay 8x the price for an item that could be picked up in primary for £10. Absolutely not worth it, poor stiching, cheap waistband and low quality material.

15 April 2026
Unprompted review
Babble & Goose logo

Reply from Babble & Goose

Thank you for your feedback. We're sorry to hear that you were disappointed with your purchase.

At Babble & Goose, all of our garments are manufactured in small batches in our London factory using premium fabrics, rather than being mass-produced overseas. We carefully source our materials and produce in limited runs, which allows us to maintain close oversight of our production process and support UK manufacturing.

We appreciate that perceptions of quality can be subjective, and we're sorry that the item did not meet your expectations. However, concerns such as poor stitching would not be representative of the standard we strive for. If you believe your garment may have a manufacturing defect, we'd encourage you to contact our customer care team directly so we can investigate and assist further.

Thank you again for taking the time to share your feedback.

Rated 5 out of 5 stars

These joggers made my girls' Christmas

These joggers made my girls' Christmas! I had no idea what to get my goddaughters (they are twins) for Christmas but my friend who has teenagers recommended Babble and Goose as they are (apparently) super popular! I was not sure what to buy but a live chat with Emily sorted that out and I bought 2 pairs of Allegra Lows, one in Cobalt and one in Navy. I am now the most popular Godmum in town. I know they are premium priced but the quality seems good and they love the feel.

26 December 2025
Unprompted review
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Reply from Babble & Goose

Thank you Jess, super happy your Goddaughters were happy with their Babbles!

Rated 1 out of 5 stars

Couldn’t give a zero

Couldn’t give a zero. I cancelled the first pair within 30 minutes of ordering due to change of mind - still delivered. I ordered the colour required and paid for next delivery - not arrived - email received to say delayed - no offer of refund or resolution. I have sent 3 emails and received no reply.
Expensive trousers, terrible customer service. No phone number available to speak to them.

9 April 2026
Unprompted review
Babble & Goose logo

Reply from Babble & Goose

Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.

To clarify, your cancellation request was received outside of our customer service operating hours. Whilst we always do our best to assist, our warehouse operates independently and orders can continue to be processed during periods when our customer service team is offline. Unfortunately, this means cancellation requests cannot always be actioned before an order has been dispatched.

Regarding your subsequent order, we understand there was a carrier delay. Whilst delivery delays are occasionally outside of our control, we appreciate how frustrating they can be and your Next Day Shipping was refunded immediately.

We have reviewed your correspondence and can confirm that our team responded to your emails and provided assistance throughout. We are always happy to help customers via email, and while we do not currently offer telephone support, our customer care team works hard to respond to all enquiries as quickly as possible.

We are sorry that, on this occasion, we did not meet your expectations and appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Great buy

Bought the new sparkly top for my daughter for Christmas - arrived quickly and was packaged up so nicely. Fit was perfect and she wore it so much over the festive break

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Bought two pairs for my girlfriend for…

Bought two pairs for my girlfriend for her birthday, as they were trending at uni. They came in good time and the quality was excellent, really cool new design range they released. She loves them and wears them all the time - will definitely be buying again !

22 April 2025
Unprompted review
Rated 5 out of 5 stars

AMAZING

Fast delivery, Trousers are beautiful quality. I absolutely love them, the fit is amazing and make me look great. They wash really well. So soft and cosy!!! Will buy more

17 January 2026
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID! My daughter was desparate for a pair of these joggers!
!. The first pair arrived with no hemming tape. I have been waiting almost two weeks for some to arrive despite being told twice some had been sent out.
2. I reluctantly placed a second order and it has been over 8 days since ordering and they have not even been dispatched yet.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

These joggers are so gorgeous

These joggers are so gorgeous. Want to purchase more colours. Joggers can easily be taped up of too long 😊😊 love the fit and the website and customer service was lovely

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Unreal

Already have two pairs of joggers now and am obsessed with the quality and material. I like how we can adjust the length ourselves if needed. Came promptly and had no issues- would highly recommend!

25 December 2025
Unprompted review
Rated 1 out of 5 stars

Unreasonable customer services!!

Bought my daughter a (very expensive!!) pair of joggers for Christmas. She tried them on and they were too small and so I returned them two days later, asking for them to be exchanged for a bigger size. After chasing, customer services replied to say that they were sending the item back to me (in the smaller size) as the warehouse had said they had been worn and had some animal fur on them:
(1) They honestly had been tried on for 5 min and then repacked!
(2) We have a cockapoo who does not shed but it is of course possible that there was some carpet fluff or the like on the item - nothing that 1 minute with a lint roller would not have removed.
I am still going back and forth with customer services as I think this is so unfair. We are honest customers and are being so heavily penalised. Customer services seem totally unreasonable - never had this issue with any other retailer!!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Brand

Honestly great. I ordered 2 pairs of joggers which arrived accordingly and I can’t believe how flattering they look. I love the element that they are made in London using premium material. The velour is so soft and very flattering on the bum. Then the jersey stars are so gorgeous and sit really nicely. I tend to turn mine down for that low rise look. Definitely my favorite pair of joggers I own ! I love that they aren’t just slouchy joggers for round the house. I wear them out all the time and feel really put together. A wardrobe staple. Great experience. Will be purchasing more.

3 January 2026
Unprompted review
Rated 1 out of 5 stars

Horrendous customer service

Horrendous customer service. Long delivery times to the point I had to contact my bank. When contacting customer service they said the onus was on me to chase Royal Mail which legally is not the case.
I then returned an item a week before Christmas and have had no email to confirm that refund is being processed. Live chat is useless. And I had to pay refund costs. Customer service response times are a joke. If it wasn’t for the fact my daughter likes the product I would never purchase from them again.

6 January 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality whacky sizing

Ordered two pairs of trousers which were lost in transit and never arrived at my post office, not the company’s fault at all. Emailed to let them know and was asked if I’d been in contact with Royal Mail to find out where my parcel was? I responded saying they’re responsible for chasing it up and sending a replacement/ refund. A new parcel was sent out quickly, wouldn’t mind spending the £160.20 (with a discount code) on 2 pairs of trousers If they were good quality but was not worth it at all regardless of the fact they’re made in London. Poor quality and completely inaccurate sizing. Sent them both back just under 3 weeks ago and didn’t hear anything, I tracked the return to see it arrived at the company’s warehouse on the 26th of November. I had to email again yesterday asking about the refund which they then issued. Seems like customer service/ the company aren’t very proactive I had to email to let them know I was missing my parcel then again to remind them to send my refund (after 3 weeks!)

13 December 2025
Unprompted review

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