Don't use this shop if you need it within promised period. Ordered item on Tuesday with the promise it will be shipped within the same day and delivered tomorrow. It's Thursday (so 2 full and... See more
Company replied
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See what reviewers are saying
We have ordered a stroller from babylux. The delivery was great and the product was in perfect shape. We got a message that some of the stroller parts might arrive at different time- safety bar, and t... See more
Company replied
We recently ordered a package from Babylux, and at first, only one of the two boxes was delivered to our home. We informed Babylux immediately, and although there was some initial confusion with G... See more
Company replied
Great store! Really wide range of everything and anything you might need for your baby. Easy to navigate through. And great price-quality value! But most of all, super fast delivery! Unmatched! Got... See more
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Company details
Contact info
46, Route des Ecluses, 7784, Comines-Warneton, France
- 09 75 18 04 88 (france) - 078 48 16 10 (belgique)
- info@baby-lux.com
- baby-lux.com
4.7
Excellent
45k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Really nice !
16 June 2025
Reply from Babylux
Bonjour
Thank you so much for your kind feedback 😊
We’re delighted to hear that you had a really nice experience with Babylux! Hope to see you again soon 🛍️💛
Cordialement
L'équipe Babylux
Reply from Babylux
Bonjour
Thank you so much for your kind feedback 😊
We're delighted that you appreciated the fast delivery and the wide selection of products 🛒🚚
We hope to see you again soon on our website!
Cordialement
L'équipe Babylux
Reply from Babylux
Hello,
Thank you so much for your feedback 😊 We’re glad you liked the fast delivery and the good quality of the product 🚚✨
Looking forward to seeing you again on Babylux!
Kind regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you so much for your kind words 😊 We’re glad you were happy with the high quality and the super fast delivery 🚚✨
Looking forward to seeing you again on Babylux!
Kind regards,
The Babylux Team
Babylux don't respect the right of withdrawal of the customers
We bought a baby car seat and it arrived with some damage. Immediately we reported the damage to babylux and asked for return. They didn't want to honor the right of withdrawal and asked us to take the issue with the manufacturer instead. Only after posting a bad review they agreed to return the item in exchange of us removing the review.
I am now writing what happened so customers are aware of this company's practices.
17 March 2025
Unprompted review
Reply from Babylux
Dear customer,
Thank you for your feedback 🙏
We would like to provide some clarification regarding your case.
You received a damaged item from the KINDERKRAFT brand. As stated, this manufacturer offers a 10-year warranty and handles after-sales service directly. Less than 24 hours after your report, we provided you with the necessary instructions to contact them.
You mentioned not having received any response from them, which surprised us. Furthermore, you posted a negative review without informing us beforehand that you had not heard back from KINDERKRAFT, which would have allowed us to intervene sooner.
As an exceptional gesture, we offered to exchange the product without requiring you to continue the process with the manufacturer. In return, we simply asked whether you could consider adjusting your review, given the solution we provided.
We would like to emphasize that we fully comply with our obligations. At no point was this an attempt at blackmail, as may have been implied.
Please feel free to contact us if you have any further questions.
Best regards,
Team Babylux
Reply from Babylux
Hello,
Thank you very much for your feedback 😊 We're glad to hear that you were satisfied with the delivery and the competitive pricing 💸
We apologize if the delivery time was slightly longer than expected — we’ll take your comment into account to improve the accuracy of the information on our website 🚚🕒
Looking forward to seeing you again on Babylux!
Kind regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you so much for your kind words 😊 We're delighted to hear that the product arrived quickly and in perfect condition 🚚✨ Your satisfaction means the world to us!
Best regards,
The Babylux Team 💖
Reply from Babylux
Hello,
Thank you so much for your kind words! 😊
We’re happy to hear you were satisfied with the fast shipping and responsive customer service 🚚💬
Looking forward to seeing you again on Babylux!
Best regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you for your feedback! 😊
We're happy to hear you were satisfied with the fast shipping and great price 🚚💸
Hope to see you again soon on Babylux!
Best regards,
The Babylux Team
The delivery was extremly quick within…
The delivery was extremly quick within 3 days from the order date.
1 May 2025
Reply from Babylux
Thank you so much for your feedback! 😊
We're delighted to hear that your delivery arrived so quickly — within just 3 days! 🚚💨
We hope to see you again soon on Babylux!
Kind regards,
The Babylux Team
Very poor customer service
A very slow response to a complaint about a Cybex pushchair purchased from them, whose wheels had broken after 4 months use. The issue (still unresolved) has been dealt with too slowly and the staff members with whom we have been in contact have been rude and unhelpful. I would not buy from them again.
28 April 2025
Unprompted review
Reply from Babylux
Hello,
Thank you for taking the time to share your experience, and we are truly sorry for the situation you have encountered 😔.
Waiting so long for a solution and experiencing rude or unhelpful responses is absolutely not the standard of service we aim to provide.
We are immediately escalating your case internally to ensure that a solution is found as quickly as possible.
Our team will contact you shortly to resolve this issue properly.
Once again, we sincerely apologize for the inconvenience caused.
Best regards,
The Babylux Team
I happened upon this site randomly as I…
I happened upon this site randomly as I was looking for a bugaboo butterfly. Not only did they have the best price but the stroller arrived THE NEXT DAY. I mean I think it was less that 24 hours. I looked at other items on the website and saw they have competitive pricing and will definitely be ordering again.
15 April 2025
Reply from Babylux
Hello,
Thank you so much for your amazing feedback! 😊
We’re thrilled that you found us (even by chance!) and that your Bugaboo Butterfly stroller arrived in record time — under 24 hours! 🚀🦋
It’s great to hear that our pricing and service have convinced you to come back — we look forward to welcoming you again soon! 🛍️✨
Best regards,
The Babylux Team
Im satisfied!👍
10 April 2025
Reply from Babylux
Bonjour,
Thank you so much for your kind feedback! 😊 We're really happy to hear that you're satisfied with your experience 👍 Your satisfaction means a lot to us!
Cordialement,
L'équipe Babylux 💛
Very fast and trusty website
1 April 2025
Reply from Babylux
Hello,
Thank you so much for your kind words! 😊 We’re glad to hear that you found our website fast and trustworthy. 🚀🛍️
Looking forward to seeing you again soon on Babylux! ✨
Best regards,
The Babylux Team
Reply from Babylux
Hallo,
Bedankt voor je fijne reactie! 😊 We zijn blij te horen dat je een goede ervaring had bij Babylux.
Hopelijk tot snel voor een volgende bestelling! 🛍️✨
Met vriendelijke groet,
Het Babylux-team
Reply from Babylux
Hello,
Thank you so much for your kind feedback! 😊 We're glad you enjoyed the great discount, base price, and the gift 🎁. Your satisfaction means a lot to us! 🚀
Looking forward to seeing you again on Babylux! 🛍️✨
Best regards,
The Babylux Team
Recommend
I loved the shopping experience through the site, I found great promotions and the delivery was super fast and simple in Luxembourg. The products came right and we had no problems. I recommend
12 March 2025
Reply from Babylux
Hello,
Thank you so much for your wonderful review! 😊 We're delighted that you had a great shopping experience, enjoyed our promotions, and received your order quickly and smoothly in Luxembourg. 🚀
We’re happy everything arrived correctly and without any issues. Your recommendation means a lot to us! 🌟
Looking forward to seeing you again on Babylux! 🛍️✨
Best regards,
The Babylux Team
Reply from Babylux
Hello,
Thank you for your feedback! 😊 We're glad to hear that the product was exactly as described and that the delivery was fast. 🚀
Looking forward to seeing you again on Babylux! 🛍️✨
Best regards,
The Babylux Team
Reply from Babylux
Hello,
Bedankt voor je positieve feedback! 😊 We zijn blij dat alles in orde was en dat je tevreden bent met je product. 🚀✨
Tot snel bij Babylux!
Best regards,
The Babylux Team 💙
Reply from Babylux
Hello,
Thank you for your kind review! 😊 We're delighted that you are satisfied with the quality of our products and the speed of our service. 🚀
Looking forward to seeing you again on Babylux! 🛍️✨
Best regards,
The Babylux Team
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