Item arrived safely. Noticed two things 1) European style power cord supplied, should have been a UK style power cord (for Ireland) 2) The keyboard on the laptop has a US English layout rather than... See more
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Company details
- Cell phone recycling and unlocking service
- Computer & Accessories store
- Electronics store
- Online marketplace
Written by the company
Back Market is the online refurbished marketplace that gives customers access to 1000's of the best, quality assured, smartphones, laptops, tablets, game consoles, gadgets, smart tech, appliances, and a whole lot more at massively reduced prices. All products are verified refurbished to our strictest quality standards, come with free delivery, 30-day returns, dedicated customer service and 12 months minimum warranty, ensuring you get a product that works like new but costs up to 70% less than buying new. More than this, buying refurbished creates significantly less carbon and e-waste, so it's not just money that you are saving by shopping at Back Market. We're dedicated to making shopping for the best in renewed tech, easier, cheaper, quicker, and more eco-friendly. http://backmarket.ie/ https://www.backmarket.ie/reviews
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I would give the service from Back…
I would give the service from Back Market 10 starsif I could. I made a mistake with the screen size of the phone I ordered. It was no problem I returned the phone and had a refund as soon as the phone was received back by the seller.
Good experience!
Ordered an iphone 16e - it arrived very quickly and was perfect - I think it was new. Price was very good. I have no complaints!
Item arrived safely.
Item arrived safely.
Noticed two things
1) European style power cord supplied, should have been a UK style power cord (for Ireland)
2) The keyboard on the laptop has a US English layout rather than GB English layout. The item I purchased appeared to be advertised as having a GB English layout
Very Happy Customerd
The Product Service and Postage Were Brill No Complaints Will Be Telling Anyone I Know Who Is Looking for A Good Bargain on a Laptop or Other Product About Your Company
Great experience and product!
Very prompt service
Very prompt service. I had a small mistake with my order but their cutomer service fixed the matter veru quickly.
It was an amazing experience
It was an amazing experience . The device works as should with no problems at all. Thank you.
Great phone and easy delivery
Great phone and easy delivery. This was my second purchase and both were great. Love the phone
Only buy from them if you want to…
Only buy from them if you want to receive email after email about how they did, how you find the product, marking emails, product pushes etc. I've asked to be removed from marketing, and don't want to receive any emails from them and they're still sending me "fill out this review" "how did we do" "rate us out of five" communications. It's very annoying.
Very pleased with prompt service
Very pleased with prompt service and addition of decent cable to charge new device!
Great price and condition
Great price and the condition was surprisingly good for "fair". Near perfect condition.
No product - No refund
#77257360
This order was cancelled by the seller has not been refunded.
It was cancelled on February 20.
I can get no result from Backmarket.ie
Very frustrating (and a lot of money for me)
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