Back Market - Ireland Reviews 627

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 254 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent condition, often appearing new despite being refurbished. Many consumers highlight the quality of items received, noting that they function perfectly and offer great value compared to new alternatives. The delivery service is consistently described as fast and efficient, with many orders arriving ahead of schedule and well-packaged. Reviewers also appreciate the competitive pricing and the overall positive service experience. However, some customers reported issues with packaging being insufficient or not presentable for gifts. A few people also experienced problems with delivery, citing delays or false delivery attempts. There were also occasional concerns about product specifications, such as incorrect keyboard layouts or phones not receiving software updates due to regional differences. A small number of reviewers received products with poor repairs or cosmetic imperfections, and some were dissatisfied with battery performance.

What people talk about most

Product

Consumers find product quality to be largely positive. Many reviewers received products in excellent... See more

Quality

Users describe positive interactions with quality. Many customers received products in excellent, like-new... See more

Delivery service

Customers generally report positive experiences with delivery services, often highlighting fast shipping... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent and prompt service, with... See more

Price

Customers consistently note positive experiences with price, often finding good value for money. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Item arrived safely. Noticed two things 1) European style power cord supplied, should have been a UK style power cord (for Ireland) 2) The keyboard on the laptop has a US English layout rather than... See more

Rated 4 out of 5 stars

The phone was as described and condition was as expected and as ordered. The packaging was poor, and as the phone was a Christmas gift I had to obtain additional packaging to make more presentable. A... See more

Rated 4 out of 5 stars

I bought a Thermomix TM6 and I’m very happy with it. The product works perfectly and looks almost like new. The only minor sign of use is some circular marks on the bottom of the mixing bowl, likely f... See more

Rated 5 out of 5 stars

PURCHASED DELL OPTIPLEX 3040SFF JUST VERY RECENTLY.... ORDERED IN IRELAND AND ARRIVED WITHIN 3 DAYS... INCREDIBLE!!....SO MUST HAVE PHYSICAL SUPPORT IN IRELAND....WELL, APPARENTLY IN DUBLIN WE HAVE..... See more


Company details

  1. Cell phone recycling and unlocking service
  2. Computer & Accessories store
  3. Electronics store
  4. Online marketplace

Written by the company

Back Market is the online refurbished marketplace that gives customers access to 1000's of the best, quality assured, smartphones, laptops, tablets, game consoles, gadgets, smart tech, appliances, and a whole lot more at massively reduced prices. All products are verified refurbished to our strictest quality standards, come with free delivery, 30-day returns, dedicated customer service and 12 months minimum warranty, ensuring you get a product that works like new but costs up to 70% less than buying new. More than this, buying refurbished creates significantly less carbon and e-waste, so it's not just money that you are saving by shopping at Back Market. We're dedicated to making shopping for the best in renewed tech, easier, cheaper, quicker, and more eco-friendly. http://backmarket.ie/ https://www.backmarket.ie/reviews


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

627 reviews

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Asks customers to review

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Rated 5 out of 5 stars

I would give the service from Back…

I would give the service from Back Market 10 starsif I could. I made a mistake with the screen size of the phone I ordered. It was no problem I returned the phone and had a refund as soon as the phone was received back by the seller.

24 March 2026
Rated 5 out of 5 stars

Good experience!

Ordered an iphone 16e - it arrived very quickly and was perfect - I think it was new. Price was very good. I have no complaints!

23 February 2026
Rated 4 out of 5 stars

Item arrived safely.

Item arrived safely.
Noticed two things
1) European style power cord supplied, should have been a UK style power cord (for Ireland)
2) The keyboard on the laptop has a US English layout rather than GB English layout. The item I purchased appeared to be advertised as having a GB English layout

25 March 2026
Rated 5 out of 5 stars

Very Happy Customerd

The Product Service and Postage Were Brill No Complaints Will Be Telling Anyone I Know Who Is Looking for A Good Bargain on a Laptop or Other Product About Your Company

24 March 2026
Rated 5 out of 5 stars

Very prompt service

Very prompt service. I had a small mistake with my order but their cutomer service fixed the matter veru quickly.

19 March 2026
Rated 1 out of 5 stars

Only buy from them if you want to…

Only buy from them if you want to receive email after email about how they did, how you find the product, marking emails, product pushes etc. I've asked to be removed from marketing, and don't want to receive any emails from them and they're still sending me "fill out this review" "how did we do" "rate us out of five" communications. It's very annoying.

16 March 2026
Rated 1 out of 5 stars

No product - No refund

#77257360
This order was cancelled by the seller has not been refunded.
It was cancelled on February 20.
I can get no result from Backmarket.ie
Very frustrating (and a lot of money for me)

20 February 2026
Unprompted review

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