Back Market - Ireland Reviews 627

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 254 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent condition, often appearing new despite being refurbished. Many consumers highlight the quality of items received, noting that they function perfectly and offer great value compared to new alternatives. The delivery service is consistently described as fast and efficient, with many orders arriving ahead of schedule and well-packaged. Reviewers also appreciate the competitive pricing and the overall positive service experience. However, some customers reported issues with packaging being insufficient or not presentable for gifts. A few people also experienced problems with delivery, citing delays or false delivery attempts. There were also occasional concerns about product specifications, such as incorrect keyboard layouts or phones not receiving software updates due to regional differences. A small number of reviewers received products with poor repairs or cosmetic imperfections, and some were dissatisfied with battery performance.

What people talk about most

Product

Consumers find product quality to be largely positive. Many reviewers received products in excellent... See more

Quality

Users describe positive interactions with quality. Many customers received products in excellent, like-new... See more

Delivery service

Customers generally report positive experiences with delivery services, often highlighting fast shipping... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent and prompt service, with... See more

Price

Customers consistently note positive experiences with price, often finding good value for money. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Item arrived safely. Noticed two things 1) European style power cord supplied, should have been a UK style power cord (for Ireland) 2) The keyboard on the laptop has a US English layout rather than... See more

Rated 4 out of 5 stars

The phone was as described and condition was as expected and as ordered. The packaging was poor, and as the phone was a Christmas gift I had to obtain additional packaging to make more presentable. A... See more

Rated 4 out of 5 stars

I bought a Thermomix TM6 and I’m very happy with it. The product works perfectly and looks almost like new. The only minor sign of use is some circular marks on the bottom of the mixing bowl, likely f... See more

Rated 5 out of 5 stars

PURCHASED DELL OPTIPLEX 3040SFF JUST VERY RECENTLY.... ORDERED IN IRELAND AND ARRIVED WITHIN 3 DAYS... INCREDIBLE!!....SO MUST HAVE PHYSICAL SUPPORT IN IRELAND....WELL, APPARENTLY IN DUBLIN WE HAVE..... See more


Company details

  1. Cell phone recycling and unlocking service
  2. Computer & Accessories store
  3. Electronics store
  4. Online marketplace

Written by the company

Back Market is the online refurbished marketplace that gives customers access to 1000's of the best, quality assured, smartphones, laptops, tablets, game consoles, gadgets, smart tech, appliances, and a whole lot more at massively reduced prices. All products are verified refurbished to our strictest quality standards, come with free delivery, 30-day returns, dedicated customer service and 12 months minimum warranty, ensuring you get a product that works like new but costs up to 70% less than buying new. More than this, buying refurbished creates significantly less carbon and e-waste, so it's not just money that you are saving by shopping at Back Market. We're dedicated to making shopping for the best in renewed tech, easier, cheaper, quicker, and more eco-friendly. http://backmarket.ie/ https://www.backmarket.ie/reviews


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

627 reviews

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Rated 5 out of 5 stars

It's great to get quality second hand…

It's great to get quality second hand equipment for reasonable prices rather than buying at inflated prices for “new” stuff which not really that much better.
Now if we can get Apple to stop making prtfectly serviceable computers redundant, I'm writing to Tim Cook maybe we should all do so.

16 February 2026
Rated 1 out of 5 stars

Haven't even received my phone yet and…

Haven't even received my phone yet and having issues with back market not replying. The delivery company website is in french language but if you go to English it will automatically switch back to french when you type something.
My parcel seems to have been stuck with no movement since the 12th of February and now it's the 19th and was due to be delivered between 17th-18th.
Back market or the delivery company have not got back to any of my messages and still haven't received it.
Very poor customer service

19 February 2026
Unprompted review
Rated 1 out of 5 stars

Seems like a scam so far. Phone sent off but no repair or replacement

So far, it seems like a scam. I am in warranty and the phone i bought developed many issues. I sent it off as requested and was told it would be repaired, replaced or refunded within 2-3 working days. It has now been a week and the so called support on the website is just ignoring me. This is simply not ok. I will be filing a report with my bank and the authorities if i do not hear back soon.
Order # 48616752

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Awesome!

Decent pricing, fast delivery, what more do I need to say, i think the refurbished grades on this site are actually the best, and the fact the screens generally have no scratches or anything, overall worth it!

18 November 2025
Rated 5 out of 5 stars

First time but won’t be the last

I was a bit sceptical buying a used iphone as I was concerned about the quality etc. but I needn’t have worried. The delivery was very quick and I was kept up to date with the schedule. The phone is great, premium quality.

12 January 2026
Rated 5 out of 5 stars

Highly satisfied

My I phone 15 plus arrived in a timely fashion, fully charged and looking like a brand new item. What’s not to like and why would you pay full price, the result being I shall definitely be making my next upgrade using Back Market.

27 January 2026

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