Back Market - Ireland Reviews 633

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 257 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently express high satisfaction with the products, noting that items often arrive in excellent, like-new condition, even for refurbished devices. The quality is consistently praised, with many appreciating the opportunity to purchase quality second-hand equipment at reasonable prices. Reviewers also highlight the efficient service and fast delivery, with many orders arriving promptly and well-packaged. However, some customers experienced issues with delivery, including delays and problems with tracking information, or receiving items with incorrect specifications like keyboard layouts or charger types. A few also reported receiving products that were poorly repaired, not properly cleaned, or had battery performance issues, despite being advertised in excellent condition.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Customers consistently note positive experiences with quality, often describing products as being in... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the super fast and... See more

Service

Customers had positive experiences with service, often praising its speed and efficiency. Many reviewers... See more

Price

People report positive experiences with price, often finding good value for refurbished items that are like... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Item arrived safely. Noticed two things 1) European style power cord supplied, should have been a UK style power cord (for Ireland) 2) The keyboard on the laptop has a US English layout rather than... See more

Rated 4 out of 5 stars

The phone was as described and condition was as expected and as ordered. The packaging was poor, and as the phone was a Christmas gift I had to obtain additional packaging to make more presentable. A... See more

Rated 4 out of 5 stars

I bought a Thermomix TM6 and I’m very happy with it. The product works perfectly and looks almost like new. The only minor sign of use is some circular marks on the bottom of the mixing bowl, likely f... See more

Rated 5 out of 5 stars

PURCHASED DELL OPTIPLEX 3040SFF JUST VERY RECENTLY.... ORDERED IN IRELAND AND ARRIVED WITHIN 3 DAYS... INCREDIBLE!!....SO MUST HAVE PHYSICAL SUPPORT IN IRELAND....WELL, APPARENTLY IN DUBLIN WE HAVE..... See more


Company details

  1. Cell phone recycling and unlocking service
  2. Computer & Accessories store
  3. Electronics store
  4. Online marketplace

Written by the company

Back Market is the online refurbished marketplace that gives customers access to 1000's of the best, quality assured, smartphones, laptops, tablets, game consoles, gadgets, smart tech, appliances, and a whole lot more at massively reduced prices. All products are verified refurbished to our strictest quality standards, come with free delivery, 30-day returns, dedicated customer service and 12 months minimum warranty, ensuring you get a product that works like new but costs up to 70% less than buying new. More than this, buying refurbished creates significantly less carbon and e-waste, so it's not just money that you are saving by shopping at Back Market. We're dedicated to making shopping for the best in renewed tech, easier, cheaper, quicker, and more eco-friendly. http://backmarket.ie/ https://www.backmarket.ie/reviews


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

633 reviews

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Rated 4 out of 5 stars

Better presentation..

The phone was as described and condition was as expected and as ordered. The packaging was poor, and as the phone was a Christmas gift I had to obtain additional packaging to make more presentable. A better box wouldn't cost a lot I'm sure...

15 December 2025
Rated 5 out of 5 stars

Apple Watch SE2

The product came in two working days. The ordering and tracking process was accesible and convienent. The customer service was efficent and helpful. The product came with 100% battery health and no scratches or marks were evident. I will definitly order from here again

23 December 2025
Unprompted review
Rated 1 out of 5 stars

Don't Buy Airpods From Backmarket....

i bought a pair of airpods second generation and i recieved a pair of sendem which is a chinese branded pair of wireless earphones that look like airpods inside and airpods sealed box and the earphones had scratches and they wouldnt turn on after a day of leaving them on charge the box had a green light on for fully charged and back market wouldnt give me a refund

27 November 2025
Unprompted review
Rated 1 out of 5 stars

Concerning scam behaviour

I purchased an S23 Ultra. Turned out the phone i ordered was a US spec version, this means that it will not recieve software updates unless done manually by a professional and be more buggy/unreliable when connecting to EU networks. Overall disappointed by the lack of transparency, i was able to figure this out because i am familar with this sort of thing but for anyone else by the time they figure it out the return and refund window will have long since passed. I intend to replace with an EU version or refund in full.

23 December 2025
Unprompted review
Rated 1 out of 5 stars

Warranty not honoured and…

Warranty was not honoured and responsibility avoided citing consumer-caused damage. The return process was mishandled, with broken chain of custody. Back Market refused to accept accountability and did not meet EU consumer protection standards.

19 December 2025
Unprompted review

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