Back Market - Ireland Reviews 628

Product arrived early in pristine condition for a second hand phone

The charging cable which I received with the phone was poor quality and its not working

In short, Everything was upto the mark

Perfect phone . No sign of wear looks brand new

My experience with you was very good. the condition of the pad was as new. service was very fast would use Back Market again.

Absolutely delighted with my purchase thank you ❤️

I rarely write reviews, but this experience deserves to be documented.

I bought a MacBook Pro from Back Market for professional work. From the very beginning, the device arrived in a lower condition than expected, but I proceeded anyway and spent a significant amount of time installing software, configuring my work environment, and adapting the machine to my professional needs.

After just over a month, the computer developed a serious intermittent hardware failure (power issues, unable to start, random shutdowns), making it completely unreliable. This resulted in an immediate work stoppage.

What followed was a long and extremely frustrating process:

The device was returned under warranty.

I was told an “exchange device” would be sent.

Instead, the exact same physical device (same chassis, same cosmetic marks) was sent back.

The device arrived in a non-customer-ready state, booting to an “admin” login, meaning it had not even been properly reset or quality-checked.

This raised serious concerns about whether the device had been repaired at all.

Throughout the process, I spent weeks without a reliable computer, lost a large amount of time reinstalling software and rebuilding my setup, and had to repeatedly contact support to correct basic handling errors.

To make matters worse, I was initially offered a small goodwill compensation (5%), which was later withdrawn without explanation after escalation, despite no change in the facts of the case.

In the end, the only solution offered was a full refund — which I accepted — but only after significant time loss, stress, and repeated process failures.

This was not a single mistake, but a series of handling and quality-control failures, combined with inconsistent communication and a lack of accountability.

I cannot recommend Back Market for anyone who depends on their device for professional work or cannot afford prolonged downtime.

I like this shopping long time but this shopping best to me. I.m recommendation always but this is shop first shop to me!

Not the first purchase of this shop. Service is very good, device is working well, visual and condition overall is perfect. Thanks.

Excellent service yet again.
Quick delivery, great tracking right to door.

Very happy with item purchased from Back market.

Product arrived on time and worked out of the box

For over a month, since before Christmas, backmarket.ie has not been able to help a guest checkout with a return. They refuse to send me my return info over email and have made it a million percent difficult to gain guardianship over an account to access this information. Their password reset function DOES NOT WORK! I am legally within the 30 day return policy and demand a return and FULL refund of my items including shipping. I CANNOT recommend you shop here, the customer service is lousy beyond belief and pray you never forget your password, you will be locked out of your return. Don't ever check out as a guest, make an account. At this point they're just playing me and wasting my time. GO TO A DIFFERENT REFURBISHED OUTLET, NEVER BUY FROM BACKMARKET --- THEY WILL NOT HELP YOU IN IRELAND, just push you around.

Phone was in perfect working order and in great condition as described. Would definitely recommend buying from this company and would absolutely buy from them again.

The phone was as described and condition was as expected and as ordered. The packaging was poor, and as the phone was a Christmas gift I had to obtain additional packaging to make more presentable. A better box wouldn't cost a lot I'm sure...

Would be very happy to recommend. 5 stars.

My daughter loves the ipad. Arrived in Apple packaging, whole experience was professional and efficient, will definitely be using this company again

Excellent service product