Both items were promptly delivered . Unfortunately the back support will be returned- the straps are stiff and wide and even over a sleeved tee shirt they rub upper arms and dig into arm pits. Have ea... See more
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See what reviewers are saying
The product was easy to order. The response was immediate. It was delivered by Royal Mail a day later than expected but that was not the company's fault. The head support bought is clever; more clev... See more
Really impressed with the neck helper brace I've purchased. I've got an irritated nerve at C5 and am having physio. The neck helper brace is improving my posture and taking pressure off the nerve... See more
Company replied
I have been using this product for some years. My eighth. My preference over others for its lightweight, open neck design, supporting me where needed. I Find it hard getting silver the colour.... See more
Company replied
Company details
Written by the company
BackPainHelp aims to help improve the nations back health by providing award-winning posture and back pain products designed for back wellness. We have partnered with the London Spine Clinic to provide excellent knowledge and to provide really great products that actually work! Please feel free to check our genuine reviews on Google and Trustpilot. We are also available at any time from 9:00 – 17.30 to help with any queries you may have on ✆ Phone, or ✉ Email.
Contact info
Charter House, Woodlands Rd,, WA14 1HF, Altrincham, United Kingdom
- 0161 641 6844
- service@backpainhelp.com
- backpainhelp.com
4.4
Excellent
213 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I feel very uncomfortable wearing this
I feel very uncomfortable wearing this. I use it for 10 minutes then take it off. For a while I feel a lot straighter. I wonder if I bought the wrong size? Your other products are spot on.
8 September 2022
Reply from BackPainHelp
Hi Netta, many thanks for your feedback. I will email you separately to try and resolve the sizing point you mentioned. Regards Mark
I hgreat support ave a bad back and I'm on my feet…
I have a bad back and I'm on my feet working most of the day, this back support helps me ,with my posture, so I don't have pain at the end of the day, Brilliant.
6 September 2022
Reply from BackPainHelp
Hi thanks very much for your 5 star review. It's really appreciated! Great to see our products helping with your posture! Hope you have a fantastic week ahead :)
I’ve been using the neck helper
I’ve been using the neck helper - traction pillow for about 2 weeks and I’ve noticed a considerable improvement with the stiffness in my neck. I’m also suffering less from headaches and have more flexibility in my neck which has in turn has improved my posture. Would throughly recommend trying this, for the price, it’s great value and it works!
5 September 2022
Reply from BackPainHelp
Hi thanks very much for your 5 star review. It's really appreciated! Hope you have a fantastic week ahead :)
Easy ordering and efficient response
Easy to order and very prompt delivery. Second time I have used backpain help.com. Great company and well designed range of products for those of us who are unlucky enough to suffer chronic back pain.
12 August 2022
Reply from BackPainHelp
Hi Brian, thanks very much for your review. It's really appreciated! Hope you have a fantastic week ahead :)
Works well
Works well, and I can already notice a difference. It is a a little expensive for what it is. It could also do with a fabric cover as I find it a little harsh on the skin.
25 August 2022
Reply from BackPainHelp
Hi Stuart, that's great to see you are already noticing a difference with the Neck Traction Pillow. We will pass your feedback onto our product quality team to see if this is something we can do in the future! :)
re…EXCELLENT POSTURE AID
I have just purchased my 3rd posture Hero as I change them once a year.....it has over time changed the shape of my back straightening me up
Many many thanks
A 5 star experience
Annette Taylor
25 August 2022
Reply from BackPainHelp
Hi Annette, thanks so much for your 5-star review! Sounds like the Posture Hero is working just as intended. Great to see! Hope you have a great week ahead :)
Great service item received in four…
Great service item received in four days excellent product! I would recommend the massage cream .
24 August 2022
Reply from BackPainHelp
Hi Keith, thanks so much for your 5-star review. Great to see your enjoying the massage cream
Early results using the “Anti…
Early results using the “Anti Inflammatory” tablets are showing promising results, only time will tell but I am trying a healthier alternative to paracetamol and this may be the product.
I also use the Back ‘massage cream’ and that gives me instant relief, so am trying to marry the two products.
16 August 2022
Reply from BackPainHelp
Hi Edward, that's fantastic news. Make sure to keep us updated with your results from the Anti-inflammatory's! Great to see the massage cream is providing that relief when you need it. Hope you have a great week ahead :)
Reply from BackPainHelp
Hi Christopher, we wish you had contacted us to see if we could of provided a solution to your issue. We have emailed you to see if we can help resolve this issue. Thanks
I have been using this product for some…
I have been using this product for some years. My eighth.
My preference over others for its lightweight, open neck design, supporting me where needed.
I Find it hard getting silver the colour. Blue can be difficult too.
Regardless of colour, a good product.
Can almost be invisible under clothing, tucking stem inside item. 🙂
15 August 2022
Reply from BackPainHelp
Thanks for the 5-star review Eileen and such positive feedback on the Neck Helper! :)
Customer service fantastic
Item received worked for 20 minutes then stopped working, emailed customer services a replacement was sent straight away , the communication was fantastic and the unit is definitely helping my back
13 August 2022
Reply from BackPainHelp
Hi Adele, thanks so much for leaving such a positive review on both product and service. It really means a lot to us! Have a great week ahead :)
It helps posture but I found it very…
It helps posture but I found it very uncomfortable around the arms. And the back support constantly rides up my back and pushed against the back of my neck. Okay for short spells of use I've since bought a different brand for longer wear
12 August 2022
Reply from BackPainHelp
Hi Sally, sorry to hear about your experience. We have emailed you for more information on the size selected and to see if we can find a solution to your issue. Thanks
Bought for my teenage son
Bought for my teenage son. He says it’s comfortable and wears it happily. It not only corrects his posture but he looks taller too!
10 August 2022
Reply from BackPainHelp
Thanks so much for the 5-star review, that's great news! Glad to hear it's comfortable and working as intended!
For years I have suffered with back …
For years I have suffered with back pain so when backpainhelp came up on internet , let's give it a try. So far it seems to help. Taste is a little off putting, but shallow them quickly you won't notice.
8 August 2022
Reply from BackPainHelp
Hey Andy, thanks for trying our products at BackPainHelp and your positive review! Please let us know if there is anything we do to help in the future - Hope you have a great week ahead. Thanks
After sales service
This is a company which supplies exellent products, but where it also excells is in it's after sales service even some time after the product was purchased. I contacted them, Mark replied and took care of it for me.
I would have no hesitation at all in recommending them as my personal experience has been very satisfying.
4 August 2022
Unprompted review
Reply from BackPainHelp
Hi Nick, thanks so much for your 5-star review. We really appreciate your kind words about our service and we aim to go the extra mile for all our customers! Thanks again :)
Definitely worth a go!
I have chronic back pain and this device has really helped me cope.
1 August 2022
Reply from BackPainHelp
Hey Julia, that's really great to hear that our products have helped with your chronic back pain. We know how much a burden it can be! We really appreciate the 5-star review. Have a great week ahead :)
My back pain has eased somewhat
My back pain has eased somewhat. But I am in agony with Sciatica & am having Private treatment on it tomorrow.
I am down as Urgent on the Spinal Surgeon’s Waiting List but after a year they still do not know when my operation might take place.
1 August 2022
Reply from BackPainHelp
Hi Christine, we are pleased your back pain has eased at least for the short term. We know finding a complete solution to back pain can be very difficult sometimes! We hope you best wishes for your operation in the future and if there is any questions you have at all let us know. Happy to help! Thanks
Don't waste your mobey
There are no instructions on how to wear this correctly. The device neither corrects my shoulders or posture as the center core bends! Totally a waste of money.
25 July 2022
Reply from BackPainHelp
Hi Malissa I’m sorry to hear that you didn’t get any benefit from using the Posture Hero. Our team is here to provide help with any questions about usage guidelines or anything else. It’s a pity you didn’t reach out to us before hand. As a small company we strive to make our customer service to be the best possible and are disappointed that you felt the need to leave a 1 star review. For your information the back spine section is supposed to flex as it mimics the spine. If the core didn’t bend it would be like wearing a straight jacket and be totally uncomfortable. I propose to contact you directly to see what additional help we can provide. Regards Mark
Satisfied with your service.
I'm not very confident with ordering online but navigatied your system with ease. It wasn't a pain in the neck, l already have one of those!
You kept me informed of the progress of my order which was despatched promptly.1
23 July 2022
Reply from BackPainHelp
Hey Janet, thanks so much for your kind words about our service, we really appreciate it :)
After initial scathing review about…
After initial scathing review about sizing I was contacted about exchange which I was please to accept. Customer satisfaction obviously counts with this small company and consequently I am happy to amend my initial review to 5 star. Well done and thank you
Geraldine Johnson
8 July 2022
Unprompted review
Reply from BackPainHelp
Thank you Geraldine, its much appreciated and yes customer service is very important to us.
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