Both items were promptly delivered . Unfortunately the back support will be returned- the straps are stiff and wide and even over a sleeved tee shirt they rub upper arms and dig into arm pits. Have ea... See more
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See what reviewers are saying
The product was easy to order. The response was immediate. It was delivered by Royal Mail a day later than expected but that was not the company's fault. The head support bought is clever; more clev... See more
Really impressed with the neck helper brace I've purchased. I've got an irritated nerve at C5 and am having physio. The neck helper brace is improving my posture and taking pressure off the nerve... See more
Company replied
I have been using this product for some years. My eighth. My preference over others for its lightweight, open neck design, supporting me where needed. I Find it hard getting silver the colour.... See more
Company replied
Company details
Written by the company
BackPainHelp aims to help improve the nations back health by providing award-winning posture and back pain products designed for back wellness. We have partnered with the London Spine Clinic to provide excellent knowledge and to provide really great products that actually work! Please feel free to check our genuine reviews on Google and Trustpilot. We are also available at any time from 9:00 – 17.30 to help with any queries you may have on ✆ Phone, or ✉ Email.
Contact info
Charter House, Woodlands Rd,, WA14 1HF, Altrincham, United Kingdom
- 0161 641 6844
- service@backpainhelp.com
- backpainhelp.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Excellent
Excellent! This product it’s really helpful for your back, won’t be disappointed at all.

Reply from BackPainHelp
I bought the neck helper for my father…
I bought the neck helper for my father who has drop head syndrome - it has been a huge success and helped him manage his daily tasks with ease and remain independent. it is alight weight gadget designed with care and thought. the customer service at this comnpany too has been excellent

Reply from BackPainHelp

Reply from BackPainHelp
Having used it for a week it does seem…
Having used it for a week it does seem to give some relief. When my sciatica flares up I put the pad on the appropriate area and it does relieve the pain.Gradually through the week my sciatica has lmproved.If the improvement continues then I would award the appliance 5 stars.

Reply from BackPainHelp
I lost the belt from my equipment when…
I lost the belt from my equipment when moving - wrote to get a new one - they responded immediately and have sent me one straight away with their compliments - very impressed as so rare to get such good customer service these days 🤩

Reply from BackPainHelp
Excellent Product & Very Professional company
Bought this as a present to my father whose posture was getting worse. He absolutely loved it as by using it his back was streching and he felt much better. It is very easy to use and really feels good. An excellent back "tool" for everyone who wishes a good back tone and strech especially after all the long sitting hours in front of computers! I definately reccomment it. Company extremely professional with excellent after sale service

Reply from BackPainHelp
I love the therapy pad
I love the therapy pad. I suffer with Postherpetic neuralgia after having shingles and am often in pain.
The therapy pad has really helped with the pain, which enable me to be able to concentrate at work.
The customer service is also excellent. They were a great help when I had to contact them recently.

Reply from BackPainHelp
No delivery
We have not gotten the delivery even to this point,
It is odd that we are asked for a review when we have not gotten what we paid for, We are reviewing an item yet to be received.

Reply from BackPainHelp
The wiring came undone in my neck brace…
The wiring came undone in my neck brace on day 2. Max got in touch with me and sent me a new neck brace. Addressed my concerns. Well done great customer service

Reply from BackPainHelp
5 Star Product
Dont underestimate how much of an impact this product will have on your standard of living!! Life changing for me. Improvements in my posture and pain relief within days. Honestly wont put on any footwear without these insoles anymore.

Reply from BackPainHelp
Parcel arrived in good condition
Parcel arrived in good condition. Did not get updated when the parcel was sent of and when it would get delivered. I am happy with the product.

Reply from BackPainHelp
Was getting some comfort from this pain…
Was getting some comfort from this pain therapy.
But lost the gadget that attached to the pads on off switch, looked everywhere
Do u replace these
Kin regards
K. Allday

Reply from BackPainHelp
Extremely good quality.
Extremely good quality.
Exceptional customer service skills
Great advice includef
I would use this website again and again

Reply from BackPainHelp
This is better than heat plasters where…
This is better than heat plasters where you have heat at point of pain. With the belt, it is more expensive than others but firstly it is heated by your body temperature and as the oads go 3/4 way round your body, the comfort is better distributed, and cist effective over time and used whenever needed.

Reply from BackPainHelp
Back Support: Excellent piece of kit.
My Back support was delivered very promptly and worked admirably. Unfortunately it developed a small fault, but the Company dealt with the issue with utter professionalism and sent a replacement which arrived the next day.
The support is very easy to use, comfortable and on applying the first time I could instantly feel the support it gave to my back.
As a Lorry Driver I wear it for up to 12 hours at a time and, can honestly say, with no discomfort. I thoroughly recommend it!

Reply from BackPainHelp
First time user
Order arrived very quickly. I have been trying the brace and suggest you build up the time you wear it as it takes time to get used to it. Very satisfied with service received.

Reply from BackPainHelp

Reply from BackPainHelp
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