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Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, making interactions pleasant and efficient. Many people highlight the excellent service, noting the ease of both buying and selling items, and the high quality of products, which are often described as being in pristine condition and exactly as described. The company's user experience, including quick updates and smooth processes, also receives frequent commendation. However, some customers reported issues with the condition of packaging, specifically mentioning a poor condition Hermes box. A few other people also felt that the staff could improve their customer interaction by being more prepared and less boastful.

What people talk about most

Product

Customers had positive experiences with product. Reviewers consistently praise the quality of the bags, often... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, highlighting the professional, attentive, and genuinely helpful... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the pristine and mint... See more

User experience

Clients share positive opinions on user experience, describing it as smooth, transparent, and handled with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1. Context • Been to x6 different stores to enquire selling my Mini Lady Dior • Bagista was my final stop recommended by a previous shop 2. First Impression • Attended to ASAP • Hand... See more

Rated 5 out of 5 stars

If you want your items to be handled with care and sold quickly, then sell with Bagista. Unlike many other resellers, Bagista carefully handle your bags and don’t leave them lying around anywhere or... See more

Rated 5 out of 5 stars

First time I’ve ordered a pre-loved bag as I usually buy brand new and I’m glad I did as I paid less and the Dior lady bag was in Pristine condition as described by Bagista. The bag was well packaged,... See more

Rated 5 out of 5 stars

I sold my bag here few times, Mindy is always helpful with quoting the price and responds quick with my enquiry. She is responsible with any question I asked. Bagista is by far the highest quote in... See more


Company details

  1. Shopping & Fashion

About Bagista

Written by the company

Bagista is your online shopping destination for luxury handbags and accessories.

Bagista aim to provide a platform where fashion conscious individuals can build a community and trusted marketplace to re-cycle their luxury accessories. We offer a carefully curated range of brands and designers, with a focus on Chanel, Hermès and Louis Vuitton.

Bagista strive to offer a selection of both pre-loved and brand new bags, providing our community of bag-lovers with an eclectic mix of one-off pieces to choose from, no matter your preference.

Established in 2014, Bagista has forged a strong reputation for providing exceptional customer service alongside a seamless online service helping clients to buy, sell or swap their unwanted new or pre-loved designer accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great seller

Great seller, bag as described. Very happy with purchase. Great communication, packaging and delivery. Would use retailer again.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

The best selection of bags! Super professional business.

The best selection of bags! Bagista is super professional and reliable business. Everything went so smooth from A-Z. Best place in London for bags. No fake instagram stories. They are truly amazing company and I would like to add this guys have been in business for ever since Kings road time.
Couldn't recommend them enough!
I will be back!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

I had another amazing experience at…

I had another amazing experience at Bagista, as a returning customer their service and communication has always been and still is amazing! Dominykas was wonderful and assisted me with my purchase! He took care in answering all my questions regarding the item and assisting me with the purchase to ensure it was a smooth transaction! Thanks so much! 😊

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Great professional service

Great professional service. Very happy with my purchase and would recommend to others. Mindy was exceptionally helpful from me expressing interest in the bag to it arriving at my door in perfect condition.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Bagista best shop re-selling bags

I have Been using Bagista few times . Can’t recommend enough . Super professionals, great energy , fast selling , honesty can’t say nothing bad about them . Thanks again for selling my Chanel bag so fast .
All the best
Helen

26 February 2026
Unprompted review
Rated 5 out of 5 stars

A* service with Bagista

I had the best experience selling my handbag with Bagista; their communication was brilliant, and they were so efficient; I didn’t have to chase or follow up anything because the entire process was so quick & informative with every step. They surpass any other experience I’ve had with other resellers. A* service. They also have the most beautiful bags for sale…You won’t find a more meticulous boutique for preloved handbags.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Smooth, Speedy and Incredible throughout

Recently sold my bag to Bagista, after receiving the best quote compared to competitors. The whole transaction was smooth and speedy. With a turnaround of just over a week, from receiving a quote to receiving payment. Would definitely recommend to anyone looking to sell their designer bag, their communication and customer service has been incredible throughout.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

My experience was one of calm

My experience was one of calm, peace of mind. The professional manner with which the agents treated me, reassured me that my items were in capable hands and will get the most possible exposure for sale.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Customer experience

Everytime I brought my bags in to the London store, I found the whole process of inspecting, autenthicating and putting the bags up for sale, was professionally done.
Thank you Bagista for your great service!

17 January 2026
Unprompted review

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