Bagista Reviews 

1,563
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 141 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products, which are consistently described as being in immaculate or pristine condition and exactly as described. Customers highlight the exceptional service, noting the professionalism, care, and efficiency of the staff, who are often mentioned by name for their helpfulness and positive attitude. The overall user experience, whether buying or selling, is consistently described as smooth, easy, and hassle-free, with excellent communication and reassuring updates throughout the process. However, some customers also noted that a dust bag was not always provided with their purchase, suggesting that including one, even a branded one, would enhance the experience. A few other people also felt that the company's attitude could be superior, with one reviewer mentioning a lack of professionalism and courtesy during an appointment.

What people talk about most

Product

Consumers consistently express satisfaction with the product, frequently noting that items are in pristine or... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Quality

People report positive experiences with quality, consistently describing items as being in pristine, mint, or... See more

User experience

Reviewers consistently express satisfaction with the user experience, often describing it as seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1. Context • Been to x6 different stores to enquire selling my Mini Lady Dior • Bagista was my final stop recommended by a previous shop 2. First Impression • Attended to ASAP • Hand... See more

Rated 5 out of 5 stars

If you want your items to be handled with care and sold quickly, then sell with Bagista. Unlike many other resellers, Bagista carefully handle your bags and don’t leave them lying around anywhere or... See more

Rated 5 out of 5 stars

I have just bought and sold a bag in Bagista and both processes were so easy. I’m delighted with my new bag and my selling experience was equally great. Special thanks to Dominic, who went above and... See more

Rated 5 out of 5 stars

First time I’ve ordered a pre-loved bag as I usually buy brand new and I’m glad I did as I paid less and the Dior lady bag was in Pristine condition as described by Bagista. The bag was well packaged,... See more


Company details

  1. Shopping & Fashion

About Bagista

Written by the company

Bagista is your online shopping destination for luxury handbags and accessories.

Bagista aim to provide a platform where fashion conscious individuals can build a community and trusted marketplace to re-cycle their luxury accessories. We offer a carefully curated range of brands and designers, with a focus on Chanel, Hermès and Louis Vuitton.

Bagista strive to offer a selection of both pre-loved and brand new bags, providing our community of bag-lovers with an eclectic mix of one-off pieces to choose from, no matter your preference.

Established in 2014, Bagista has forged a strong reputation for providing exceptional customer service alongside a seamless online service helping clients to buy, sell or swap their unwanted new or pre-loved designer accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,563)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best in town if you are looking for an…

Best in town if you are looking for an iconic bag or fashionable piece. The items are always in mint condition with very little difference from brand new product.

Selling your pre-loved pieces is easier than with any other brokers. Very responsive personnel and timely payments.

Don’t look any further xx

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

This is the second purchase from Bagista and the item was exactly as described and delivery was very fast from placing order.

12 April 2026
Rated 5 out of 5 stars

Amazing

Amazing! A wonderful experience selling my bags. Got the quote via the online team, dropped off the bag I store, and boom, payment in my bank after 48 hours. They provided the highest buyout price for my Chanel and Hermes by a mile! Now id look to come back more as buyer and seller! Super impressed!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Great seller

Great seller, bag as described. Very happy with purchase. Great communication, packaging and delivery. Would use retailer again.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

The best selection of bags! Super professional business.

The best selection of bags! Bagista is super professional and reliable business. Everything went so smooth from A-Z. Best place in London for bags. No fake instagram stories. They are truly amazing company and I would like to add this guys have been in business for ever since Kings road time.
Couldn't recommend them enough!
I will be back!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

I had another amazing experience at…

I had another amazing experience at Bagista, as a returning customer their service and communication has always been and still is amazing! Dominykas was wonderful and assisted me with my purchase! He took care in answering all my questions regarding the item and assisting me with the purchase to ensure it was a smooth transaction! Thanks so much! 😊

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Great professional service

Great professional service. Very happy with my purchase and would recommend to others. Mindy was exceptionally helpful from me expressing interest in the bag to it arriving at my door in perfect condition.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Bagista best shop re-selling bags

I have Been using Bagista few times . Can’t recommend enough . Super professionals, great energy , fast selling , honesty can’t say nothing bad about them . Thanks again for selling my Chanel bag so fast .
All the best
Helen

26 February 2026
Unprompted review

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