Bagista Reviews 

1,563
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 141 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products, which are consistently described as being in immaculate or pristine condition and exactly as described. Customers highlight the exceptional service, noting the professionalism, care, and efficiency of the staff, who are often mentioned by name for their helpfulness and positive attitude. The overall user experience, whether buying or selling, is consistently described as smooth, easy, and hassle-free, with excellent communication and reassuring updates throughout the process. However, some customers also noted that a dust bag was not always provided with their purchase, suggesting that including one, even a branded one, would enhance the experience. A few other people also felt that the company's attitude could be superior, with one reviewer mentioning a lack of professionalism and courtesy during an appointment.

What people talk about most

Product

Consumers consistently express satisfaction with the product, frequently noting that items are in pristine or... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Quality

People report positive experiences with quality, consistently describing items as being in pristine, mint, or... See more

User experience

Reviewers consistently express satisfaction with the user experience, often describing it as seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1. Context • Been to x6 different stores to enquire selling my Mini Lady Dior • Bagista was my final stop recommended by a previous shop 2. First Impression • Attended to ASAP • Hand... See more

Rated 5 out of 5 stars

If you want your items to be handled with care and sold quickly, then sell with Bagista. Unlike many other resellers, Bagista carefully handle your bags and don’t leave them lying around anywhere or... See more

Rated 5 out of 5 stars

I have just bought and sold a bag in Bagista and both processes were so easy. I’m delighted with my new bag and my selling experience was equally great. Special thanks to Dominic, who went above and... See more

Rated 5 out of 5 stars

First time I’ve ordered a pre-loved bag as I usually buy brand new and I’m glad I did as I paid less and the Dior lady bag was in Pristine condition as described by Bagista. The bag was well packaged,... See more


Company details

  1. Shopping & Fashion

About Bagista

Written by the company

Bagista is your online shopping destination for luxury handbags and accessories.

Bagista aim to provide a platform where fashion conscious individuals can build a community and trusted marketplace to re-cycle their luxury accessories. We offer a carefully curated range of brands and designers, with a focus on Chanel, Hermès and Louis Vuitton.

Bagista strive to offer a selection of both pre-loved and brand new bags, providing our community of bag-lovers with an eclectic mix of one-off pieces to choose from, no matter your preference.

Established in 2014, Bagista has forged a strong reputation for providing exceptional customer service alongside a seamless online service helping clients to buy, sell or swap their unwanted new or pre-loved designer accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,563)

144 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A* service with Bagista

I had the best experience selling my handbag with Bagista; their communication was brilliant, and they were so efficient; I didn’t have to chase or follow up anything because the entire process was so quick & informative with every step. They surpass any other experience I’ve had with other resellers. A* service. They also have the most beautiful bags for sale…You won’t find a more meticulous boutique for preloved handbags.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Smooth, Speedy and Incredible throughout

Recently sold my bag to Bagista, after receiving the best quote compared to competitors. The whole transaction was smooth and speedy. With a turnaround of just over a week, from receiving a quote to receiving payment. Would definitely recommend to anyone looking to sell their designer bag, their communication and customer service has been incredible throughout.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

My experience was one of calm

My experience was one of calm, peace of mind. The professional manner with which the agents treated me, reassured me that my items were in capable hands and will get the most possible exposure for sale.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Customer experience

Everytime I brought my bags in to the London store, I found the whole process of inspecting, autenthicating and putting the bags up for sale, was professionally done.
Thank you Bagista for your great service!

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. The team was kind & polite, especially Dominykas. Sold my bag faster than expected. One of the best resellers out there, really recommends them, as I been to over 10 stores while trying to get a deal, no one was as amazing as Bagista.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely adore my new Chanel Bag

I absolutely adore my new Chanel Bag. Thank you Bagista. It was very easy to order, communication with Bagista team was super fast and effective. The shipment was very quick. My new bag has all certificates and paperwork. I would definitely be buying from Bagista in the future.

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Chanel 22 bag

I’m beyond happy with my Chanel 22 bag. The leather is buttery soft, craftsmanship is impeccable, and the bag arrived in perfect condition exactly as shown. Packaging was secure and delivery was prompt. A wonderful buying experience overall. Dominykas is always prompt to reply and extremely helpful to make a decision 😀

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience at Bagista UK

Great experience at Bagista UK. Mindy and her colleagues were great help and happy with my purchase for my wife. Fantastic stock and quality available to view and choose from. Thank you.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer

I have both purchased and sold with Bagista and have found their service exemplary. When it comes to purchasing you are reassured with all details and photos. When selling after the offer was accepted my money was into my bank within 1 working day. I have recommended to numerous friends and colleagues.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Amazing!!

First time purchasing from Bagista and first designer bag I have purchased preloved I’m so impressed the bag was completely as describe, came swiftly and I love it!! My bag came with a printed authentic certificate that also had a QR code on it in case I need to print the certificate again and came with the physical card from Chanel that matches the number from inside the bag. Would definitely purchase from the website/store again and have already recommended to many friends and family. Thank you so much Bagista as I was able to buy my dream bag and you wouldn’t even know it is preloved!

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Simply Amazing

Simply amazing experience selling my luxury bags with Bagista, really professional from start to finish. Communication was clear and consistent, and the team were always polite, patient, and reassuring throughout the whole process. Special thanks to Dominykas and Mindy for making everything so smooth and stress-free. Highly recommended.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

First time customer

My first experience buying from this company, and it was faultless.
I big thanks to Dominykas my SA.
Will definitely purchase more bags from Bagista

17 January 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Mindy for her…

I highly recommend Mindy for her exceptional service and professionalism. She is always attentive, reliable, and genuinely committed to delivering the best experience every single time. What stands out most about Mindy is her consistency, no matter the situation, she goes above and beyond to ensure everything is done perfectly.which has led me to buy a couple of bags.
Working with her has made things so much easier for me, and I truly appreciate the care, dedication, and positive attitude she brings to her work. Thank you, Mindy, for always delivering great service. It never goes unnoticed.

6 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look