Bagista Reviews 

1,563
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 149 reviews, reviewers overwhelmingly had a great experience with this company, often recommending them for future purchases. Customers consistently praise the professional and friendly staff, highlighting their helpfulness and dedication in making both buying and selling processes smooth and hassle-free. Many people appreciate the excellent communication and the care taken with items, noting that products are always exactly as described and often exceed expectations in quality and condition. The overall service is frequently described as exemplary, with efficient and fast transactions, leading to high satisfaction with purchases and sales. However, some reviewers were not happy with the lack of a dust bag for their purchased item, suggesting that a professional shop should provide one if the original is missing. A few other people also felt that the staff exhibited a superior attitude and did not adequately prepare for appointments.

What people talk about most

Product

Consumers report positive experiences with the product, often finding items to be exactly as described, in... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and care... See more

Staff

Reviewers mention positive feedback about staff, consistently praising the team for being professional,... See more

User experience

People report positive experiences with the user experience, often describing it as seamless, smooth, and... See more

Quality

Customers had positive experiences with quality, consistently reporting that items, including pre-loved bags,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn’t recommend this company enough! Dominykas sourced my dream bag quickly, the communication was amazing and it arrived in pristine condition. I was initially nervous ordering online but Dominy... See more

Rated 5 out of 5 stars

1. Context • Been to x6 different stores to enquire selling my Mini Lady Dior • Bagista was my final stop recommended by a previous shop 2. First Impression • Attended to ASAP • Hand... See more

Rated 5 out of 5 stars

If you want your items to be handled with care and sold quickly, then sell with Bagista. Unlike many other resellers, Bagista carefully handle your bags and don’t leave them lying around anywhere or... See more

Rated 5 out of 5 stars

I have just bought and sold a bag in Bagista and both processes were so easy. I’m delighted with my new bag and my selling experience was equally great. Special thanks to Dominic, who went above and... See more


Company details

  1. Shopping & Fashion

About Bagista

Written by the company

Bagista is your online shopping destination for luxury handbags and accessories.

Bagista aim to provide a platform where fashion conscious individuals can build a community and trusted marketplace to re-cycle their luxury accessories. We offer a carefully curated range of brands and designers, with a focus on Chanel, Hermès and Louis Vuitton.

Bagista strive to offer a selection of both pre-loved and brand new bags, providing our community of bag-lovers with an eclectic mix of one-off pieces to choose from, no matter your preference.

Established in 2014, Bagista has forged a strong reputation for providing exceptional customer service alongside a seamless online service helping clients to buy, sell or swap their unwanted new or pre-loved designer accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,563)

144 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

I purchased my dream bag yesterday afternoon and it arrived early this morning. The bag is beautiful and exactly as described. Bagista customer Service is excellent (a lovely lady rang me to finalise my purchase to make sure I received it before Christmas). I am very happy!

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Great selling experience

Knowledgeable and helpful team. Made the entire selling process smooth and hassle free. Even though my bag took a while to see I can see it regularly promoted on the social media channels and the team actively reached out to discuss potential offers

19 December 2025
Unprompted review
Rated 5 out of 5 stars

I had an absolutely amazing experience…

I had an absolutely amazing experience selling with Bagista. From the very beginning, their team was incredibly professional, knowledgeable, and supportive. They guided me through every step of the process with clear communication and genuine care, making what could have been a stressful experience feel smooth and effortless.

What truly stood out to me was their attention to detail and their commitment to transparency. They handled my items with the utmost respect and provided honest, fair evaluations, which made me feel confident and valued as a client. The entire process was efficient, organised, and handled with real expertise.

Bagista’s professionalism, integrity, and excellent customer service exceeded all my expectation in all my sales. I couldn’t have asked for a better selling experience, and I highly recommend them to anyone looking for a trustworthy and seamless luxury resale experience.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Bagista again

Great service from Bagista again, this is the third bag I’ve had from them. This time I bought online after talking to Charleen who was very helpful, answered all my questions, and got the bag to me quickly and efficiently.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Great as always

I have been selling my bags to this company for many many years, they are very trustworthy and the process is ALWAYS very quick, don’t hesitate to sell to Bagista.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. sent pictures before purchase and answered any of my questions. Arrived in time for my Birthday and is just perfect. Great quality and as described.

15 November 2025
Rated 5 out of 5 stars

Perfect condition YSL crossbody bag!

First time I'd used Bagista, ordering a small YSL crossbody bag. Came quickly and it is perfect! You wouldn't know it's preloved! All the details included in the box. Great service and would recommend. Will definitely use again. Thank you!

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Found a bag I loved , I had to WhatsApp in the evening and got a prompt response. Bag was held till I completed bank transfer and sent next day .. bag is perfect .. excellent all round .. will use again..

29 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look