Bagmaya Reviews 51

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Absolutely love the two bags I bought (mini backpack and bumbag)! Great quality and lovely pieces. I was given the bigger backpack as a present in 2020 and use it daily to carry my laptop to and from... See more

Company replied

Rated 5 out of 5 stars

I have several items from Bagmaya and love all of them. Excellent quality, reasonable pricing, first-class packing and timely delivery. What’s not to love?

Company replied

Rated 4 out of 5 stars

Huge fan of my Vik backpack – it's so hard-wearing and the perfect size for my laptop. Also love how sustainable this company is – right down to the packaging!

Company replied

Rated 5 out of 5 stars

I was struggling to find a sustainable and ethical bag for University but Bagmaya has a range of beautiful bags with lots of space, pockets and features. I love the fabric and design, the main issue w... See more

Company replied

Company details

  1. Bag shop

Written by the company

Bagmaya creates sustainable, ethical backpacks, bum bags and yoga mat bags to make you and the world feel great. We help you bridge the gap between fashion and sustainability. Our products are designed in London and handmade with natural hemp in Nepal by people from disadvantaged communities. 10% of our profits goes to Yuwa, a local charity in Nepal for youth empowerment.


Contact info

4.8

Excellent

TrustScore 5 out of 5

51 reviews

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Rated 5 out of 5 stars

Great bags

Great bags - a cross body bag and a bum bag. Loving them both. Quick delivery too.

3 August 2023
Unprompted review
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Reply from Bagmaya

Thank you very much for your review! Glad to hear you are enjoying your sustainable Bagmayas. And thank you for letting us be part of your journey towards a more sustainable lifestyle!

Rated 5 out of 5 stars

Would definitely recommend!

Absolutely love the two bags I bought (mini backpack and bumbag)! Great quality and lovely pieces. I was given the bigger backpack as a present in 2020 and use it daily to carry my laptop to and from work - still in brilliant condition!!

14 June 2023
Unprompted review
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Reply from Bagmaya

Hi Angharad, thanks! Appreciate your kind review on your new pieces. So happy to hear how well your backpack is holding up from 2020 - we love the sustainability of hemp :)

Rated 5 out of 5 stars

The best

I have several items from Bagmaya and love all of them. Excellent quality, reasonable pricing, first-class packing and timely delivery. What’s not to love?

10 June 2023
Unprompted review
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Reply from Bagmaya

Appreciate your nice review! We are super thrilled you are loving all your Bagmayas, and are happy with the quality, price and delivery - all important factors :) We hope you get a lot use out of them. Thank you for your support, it means the world to us.

Rated 5 out of 5 stars

Beautiful, durable and sustainable bags

Really happy I found this company when looking for a new backpack. They tick all the boxes for sustainable, eco-friendly and fair trade on top of making incredible products. The Yaiza backpack I ordered is wonderfully made with a gorgeous design. Have already recommended to friends and they'll be my go-to store for bags in the future!

10 May 2023
Unprompted review
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Reply from Bagmaya

Hi James, thanks for sharing your experience with your sustainable Yaiza backpack, we are so happy that you are loving it, it means a lot to us. Glad to be part of your sustainability journey. Thanks again for choosing & recommending us!

Rated 5 out of 5 stars

Bag arrived in great condition and the…

Bag arrived in great condition and the specification is excellent.

It was slightly delayed, but I was reimbursed some of the delivery.

Also the price and mainly the fact that the bag is environmentally friendly were the main selling points. I will definitely buy a bag from them again.

Phil

4 April 2023
Unprompted review
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Reply from Bagmaya

Hey Phil, thank you for your kind review. We are glad your ethically made Bagmaya arrived in great condition & as expected. Sorry to hear about the slight delay but glad our customer care team were able to help! Thanks again!

Rated 5 out of 5 stars

Good reliable bag

The Bagmaya bag was a gift for my daughter, and she loves it. It's sturdy and spaceous. Thank you!

16 January 2023
Unprompted review
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Reply from Bagmaya

Thank you Sofia :) It's great that your daughter is loving her eco-friendly Bagmaya backpack, finding it sturdy & spacious. We appreciate you giving it a try and hope she continues to use it for a long time.

Rated 5 out of 5 stars

Great bag

Great bag. Speedy delivery. All excellent

1 November 2022
Unprompted review
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Reply from Bagmaya

Thanks for your kind review Triturus. We are really glad that you're enjoying your ethical backpack and that the delivery was speedy. We love that! Thanks for supporting our small biz.

Rated 5 out of 5 stars

Great bag and fast delivery

Great bag and fast delivery. Would use again thank you

1 November 2022
Unprompted review
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Reply from Bagmaya

Hi Clive, appreciate you taking the time in leaving a review. Thrilled that the delivery was fast and you would recommend us. We hope you get a lot of use out of your Bagmaya! :)

Rated 5 out of 5 stars

Practical bag; good service

My order arrived in good time (and plastic-free). The rucksack is pretty, practical, and well made, with well thought out security additions.

I have only just started using it so can't say how robust it is yet, but I am pleased so far!

11 October 2022
Unprompted review
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Reply from Bagmaya

Hey Jo, thanks for your review on your sustainable backpack. We love to hear you are enjoying it and find it pretty, practical and well made. Great that the delivery went smoothly. Thanks for letting us be part of your sustainability journey and let us know how you get on.

Rated 5 out of 5 stars

Lovely quality bag

Lovely quality bag, arrived quickly and well packaged with no plastic. Ethically made and just what we needed. Thankyou 🙂

21 August 2022
Unprompted review
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Reply from Bagmaya

Many thanks for sharing your experience with your eco friendly Bagmaya purchase, Lara. It's great that you are loving the quality, packing & that it's ethically made. Thanks for supporting our small business, it means a lot to us!

Rated 5 out of 5 stars

Great bad, very happy

The bag is great quality, arrived very quickly, and I am very happy with it. The only slightly negative thing I would say is that to wear the bag across your body, I would have liked the strap to extend slightly longer. However, this is a small thing and I am very happy nonetheless.

29 July 2022
Unprompted review
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Reply from Bagmaya

Hey Sadie, really appreciate you taking the time in leaving a review on your handmade Bagmaya bag. Glad that it arrived quickly & that you are happy with it. Appreciate your feedback about the strap being longer for cross body, we have shared this with our design team for future consideration. Hope you continue to get a lot of use out of it.

Rated 5 out of 5 stars

Good service and lovely backpack

Shipping etc as expected, communication good. Most importantly the backpack itself is comfortable, sturdy, and spacious. The gift recipient is very happy with this and wears it all the time.

22 July 2022
Unprompted review
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Reply from Bagmaya

Thanks for taking the time to leave us a review, we really appreciate it. We're glad to hear the gifted hemp backpack was well received, and they find it comfortable, sturdy & spacious. Thanks again for giving us a try, means a lot to us.

Rated 5 out of 5 stars

Fantastic experience!

My order arrived promptly as described, and the team were very friendly when I contacted them. The bag is good quality, I'd definitely recommend!

20 July 2022
Unprompted review
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Reply from Bagmaya

Thanks Sam, we're really glad that your order arrived promptly, that our customer service team were friendly and helpful and that you're enjoying the quality of your eco-friendly Bagmaya! Thanks for keeping us motivated!

Rated 5 out of 5 stars

Nails bum bag

I needed a new bum bag for walking the dog and found this great eco friendly site. The bag is compact but really spacious so lots of room for all the necessaries 😀

19 July 2022
Unprompted review
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Reply from Bagmaya

Hey Anne, thanks so much for taking time to leave a review! So awesome to hear how well the ethical bum bag works for you. We totally agree, it looks compact but has so much space inside - great addition for these hotter summer days and being able to be handsfree on your dog walks :) Thanks for giving us a try.

Rated 5 out of 5 stars

Absolutely love my amazing bumbag/fanny…

Absolutely love my amazing bumbag/fanny pack which I bought for going to a music festival! It's well made and looks fab

5 July 2022
Unprompted review
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Reply from Bagmaya

Thanks Alice for your kind review! We are really glad that love your ethical bum bag and it was a great purchase for your festival adventures. People like you keep us motivated to help more people live the sustainable lives they want! Thank you :)

Rated 5 out of 5 stars

Lovely company to support

Lovely company to support, obviously genuine sustainable credentials.
Loving my bum bag, great styling and quality lined finish. Would like option of longer strapping to maximise how it can be worn/used/extended, but a quality product I will love nevertheless.

5 July 2022
Unprompted review
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Reply from Bagmaya

Hi Kate, thank you very much for taking the time to leave us a review, we really appreciate it. Exciting to hear you are loving your sustainable bum bag, that you are happy with the style and quality of it. Appreciate so much the feedback regarding an option of a longer strap and have passed this on to the design team - Thanks again for choosing us!

Rated 5 out of 5 stars

High quality bag

High quality bag, carefully made with attention to detail, quick and convenient delivery

28 May 2022
Unprompted review
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Reply from Bagmaya

Hey Robert, thank you very much for taking the time to leave us a review! Really glad to hear you are happy with the quality and attention to detail, we definitely do our best! Enjoy it!

Rated 5 out of 5 stars

i brought a bum bag from bagmaya

i brought a bum bag from bagmaya, it arrived on time and the service was great! it’s very well made, natural fabric (hemp) and very roomy. it’s also update to wear with any outfit either round your waist or over your shoulder…… a good al round little bag

11 May 2022
Unprompted review
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Reply from Bagmaya

Hey Suzette, many thanks for taking the time to leave us a review, we really appreciate it. Love to hear that you like the hemp fabric & find your Naila bum bag spacious! Again, thank you for letting us be part of your journey towards a more sustainable lifestyle!

Rated 5 out of 5 stars

Dakhla backpack

i bought the Dakhla backpack, it arrived really quickly and i'm really happy with it, it's really spacious.

2 May 2022
Unprompted review
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Reply from Bagmaya

Hi Graeme, thanks for sharing your experience with the Dakhla backpack, we are so happy that you are happy with it and finding it really spacious. Also, great to hear how quickly it arrived. Thanks again for choosing us!

Rated 5 out of 5 stars

Great quality and service

Bought a bag, great quality. Took a few days until the bag arrived, when I had a question they were super nice and responsive, the bag ended up arriving on the same day (by chance). Happy to support a small business and get good quaity product and service at the same time.

22 April 2022
Unprompted review
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Reply from Bagmaya

Thank you kindly for the review Namer. Great to hear your experience with us was a positive one and you are happy with the quality of the Yaiza backpack :) Thanks so much for giving us a try & we appreciate your feedback!

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