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Balance Coffee Reviews 358

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its fantastic taste and high quality, often noting its freshness and rich flavor compared to other brands. Many appreciate that the coffee is clean, organic, and mold-free, providing health benefits and avoiding issues like jitters or stomach problems that other coffees cause. The customer service is frequently highlighted as excellent, with people commending the team's efficiency, responsiveness, and helpfulness in resolving queries and issues quickly. However, some customers experienced issues with orders, including receiving incorrect items or having difficulties with subscription management. A few reviewers also reported slow response times from customer service, with some waiting extended periods for replies or resolution to their problems.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers consistently praising the coffee's smooth... See more

Quality

People report positive experiences with quality, often highlighting the smooth texture, great taste, and lack... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing it as helpful, efficient, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with their... See more

Response time

Users describe positive interactions with response times, with many praising the customer service team for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered before and the coffee was great. This time however and after extensive research I came with many questions before buying. Source, type detailed ingredients, health benefits etc Marks... See more

Company replied

Rated 5 out of 5 stars

I've been on the search for clean, healthy, good tasting coffee for a long time. I came across Balance when I was investigating the chemical process of drying and storing coffee. No toxins, no mould,... See more

Company replied

Rated 5 out of 5 stars

Being a coffee lover and starting a low tox health journey a little while ago I was so happy to discover I didn’t have to compromise on coffee. The dark fire energy tastes amazing, the subscription ma... See more

Company replied

Rated 5 out of 5 stars

I’ve used Balance Coffee a few times now and since getting a coffee machine in January, it’s easily the best smelling and tasting coffee we’ve found. Every bag has been consistently fresh, rich, and... See more

Company replied


Company details

  1. #52 of 62 best companies in Coffee Roasters
  2. #29 of 38 best companies in Coffee machine supplier
  3. #42 of 56 best companies in Coffee store
  4. #40 of 51 best companies in Coffee wholesaler
  5. #62 of 87 best companies in Health food shop

Written by the company

At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.

The Balance Promise

Fresh healthy coffee, delivered with zero risk

Get fast, reliable shipping on every order and relax knowing you're covered by our 60-day money-back guarantee. If the coffee doesn’t meet your expectations, we’ll happily replace it or refund you. Your ritual is protected.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

358 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Wonderful clean coffee and wonderful…

Wonderful clean coffee and wonderful customer service. I cannot rate this company highly enough. A++++++

30 January 2026
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you so much for the kind words, Stevie. We really appreciate you taking the time to share this, and we’re glad you’re enjoying both the coffee and the experience. Support like this means a lot to our small team ☕

Rated 4 out of 5 stars

Mmm ... INTERESTING!

Mmm ... interesting. I wonder ...
I sometimes experiment to see if there’s anything better out there than my “Old Faithfuls" (almost-anything from The Algerian Coffee Stores, especially their Gourmet Noir, or my absolute no.1, Little Birdie’s Perthshire Roast roasted, oddly, only a few miles from me - it's just so, SO, ABSOLUTELY YUMMM - go try!)
So this time I bought Balance Coffee’s Starter Bundle ... just to see.
I’ve always chosen my coffee purely on taste, never really thinking about toxins, mould, jitters, stress, brain health, mood, crashes or all the other Balance Coffee claims - and we all know about internet ‘claims’!
Well ... I started with Balance Coffee's ‘Rotate Espresso’ and no, it wasn’t for me: my note says, ‘Tastes like posh Nescafé’. So on to ‘Darkfire Energy‘ which I rather liked and then to ‘Stability Blend’ which I also liked. But then, HANG ON A MINUTE ...
All those Balance Coffee claims about ‘Mental Clarity’, ‘All Day Energy’, ‘Sharper Focus’, ‘No Crashes’ and all-over ‘Wellness’, after the first week or so of my Starter Bundle and 3 BIG cups (with milk) every morning and 1 or 2 more during the day I began to think, to feel, yes to FEEL, “Hang On, could all this be TRUE?”
My 3 Starter Bundle packets are now all finished and YES, I BEGIN to think that they may WELL be true!?!
So I think I’ll now investigate rather further ...
Meanwhile, Thank you Balance Coffee: ‘Interesting’, as I say, VERY Interesting INDEED!
(PS. I live half the time in France so I well understand, "Les goûts et les couleurs ne se discutent pas". But I do take a good supply of my no. 1, Little Birdie's Perthshire Roast, back with me every time. Will I now have to update that?!)

25 January 2026
Unprompted review
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Reply from Balance Coffee

Thank you for such an honest and thoughtful review, Charlie. Taste will always be personal, and we love that you approached this as a genuine experiment rather than taking any claims at face value.

It’s great to hear that, beyond flavour, you started noticing how you actually felt over time.

We appreciate you sharing your experience and wish you well as you continue exploring, both at home and abroad ☕

Rated 5 out of 5 stars

Great coffee & great communication.

Great coffee & great communication.

There are that many foods now that contain toxic products to increase profit & sales.
Balance coffee is the real price for great tasting non-toxic coffee.

20 January 2026
Unprompted review
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Reply from Balance Coffee

Thank you so much for your kind words, Graham! We’re really pleased you’re enjoying the taste and quality of our coffee. Cheers! ☕️

Rated 5 out of 5 stars

Smooth and tasty

I had some of the coffee I purchased from you. It was very smooth and tasty. I’m also really pleased with the benefits over the mass produced coffee I have had previously, thank you.

1 January 2026
Unprompted review
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Reply from Balance Coffee

Thanks so much for your lovely review, Andrew! We’re really pleased to hear you enjoyed the coffee and are noticing the benefits. It’s great to know it’s making a difference for you.

Cheers to more coffee ☕️

Rated 5 out of 5 stars

Great tasting fresh coffee

Great tasting fresh coffee, tried a few different brands but this is by far the best freshest tasting coffee and on top of that is one of the healthiest options you can choose

15 January 2026
Unprompted review
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Reply from Balance Coffee

Thank you, Michael! We’re so glad you’re enjoying the freshness and flavour of our coffee ☺️ Cheers!

Rated 3 out of 5 stars

An odd setup

An odd setup. New to Balance, I Ordered a single origin bundle, thinking of it as a taster pack to find a coffee I like.

I thought it was successful, found two I did like, one I didn’t. Only to find out I cannot purchase these individually.

Received Mixed messages from the team at Balance on whether coffee can be swapped out. Ultimately wasn’t possible. Loved the coffee, but frustrated to not be able to purchase again.

If Balance spent less time on marketing claims about toxicity etc and more time (and opportunity) for their great coffee to do the talking, I’m sure they’d be one of the best in the uk!

15 January 2026
Unprompted review
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Reply from Balance Coffee

We’re really sorry for the confusion and frustration, Mike! This was an internal misunderstanding, which we’ve now fixed. We’d be happy to assist you again and make this right and will send you an email to fix this.

Thank you for your patience and for giving our coffee a try!

Rated 5 out of 5 stars

I love Balance coffee

I love Balance coffee, it’s revolutionized my coffee drinking. Particularly since hitting the peri-menopause! Coffee used to make me jittery and anxious - now it makes me sharp and energized.
And - it tastes so much better in my new cup (a free gift as part of my subscription), I can’t explain it, perhaps less milk, but it’s incredible - thank you!

14 January 2026
Unprompted review
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Reply from Balance Coffee

Thank you for your wonderful feedback, Kate! We’re so happy to hear Balance Coffee is hitting the mark for you and that you’re enjoying your new cup too ☺️

Rated 5 out of 5 stars

SO SMOOTH!

I bought a filter coffee machine for my partner as a Christmas present as he is an avid coffee drinker! I’m not…so I simply google reviewed a lot of different brands for ground coffee. I liked the thought of how clean Balance was, so gave it a go…and it’s amazing!
Even me (the tea drinker of the house), absolutely love the coffee! It’s SO smooth & tastes are subtle, but lovely. We will definitely be ordering from you again…
So, thank you ☺️

5 January 2026
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you so much for your lovely feedback, Demi! We’re thrilled to hear you both enjoyed the coffee, and we can’t wait to have you order from us again ☺️

Rated 1 out of 5 stars

Dishonest practice, average coffee with premium price

They shipped coffee when there was no subscription in my account. Allegedly, due to a "system upgrade" the subscription was hidden from my account. I must have tried to pause it after receiving last order and thought I already cancelled it. It took me sometime but I am sure it's their trick to sell more coffee because most people will just accept an unwanted delivery (and pay for it).

But, I couldn't take it because I had enough coffee in stock (and I care about bean freshness). But they didn't make the return any easier:
- The first asked to refuse the delivery, but RoyalMail just left the box and left.
- Then they asked me to go to the post office, pay for the return and ship. Why would I pay for the return?
- When I asked to give me a return postage, they simply stopped responding to my email.

So you are warned, if you have the card details saved, remove it now.

How is the coffee?
It's nothing special, your local coffee roaster most likely have coffee of same taste and quality. Just buy local and help your community.

If this coffee were that much better Balance coffee wouldn't have to try to trick people into accepting an extra delivery like this.

14 October 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

We’re truly sorry for the frustration and inconvenience this has caused. This is certainly not the experience we want our customers to have, and we want to make this right.

Could you please reach out to us again via email at orders@balancecoffee.co.uk? We truly hope to resolve this issue, clarify what happened, and assist with the return. Your patience is greatly appreciated, and we’re committed to helping you get this sorted.

Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Be careful with this company

Be careful with this company, they are doing something dodgy with a credit cards. They are charging online purchase as cash so the bank is applying interest on every purchase.
Talked to their support but they solved nothing.
Will be cancelling subscription.

13 January 2026
Unprompted review
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Reply from Balance Coffee

We’re really sorry for the frustration this has caused. As mentioned in our email, we are now flagging this issue with Lloyds to get a better understanding of the charges. We truly appreciate your patience and hope to clarify and resolve this as soon as possible.

Please know that this issue is caused by Lloyds Bank and is not a common occurrence on our side. 🙏🏻

Rated 5 out of 5 stars

Best coffee I’ve ever had.

I love coffee but unfortunately over the years I’ve had stomach problems when ever I drank coffee. I saw the Balance Coffee advert on instagram and checked out the website. James explains that their coffee is 100% organic and mold free. So I decided to try some and it fantastic. The best coffee I’ve ever had and no stomach issues. They did a Christmas coffee which is amazing.
I won’t buy or use any other coffee now.

19 December 2025
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Reply from Balance Coffee

That’s amazing to hear, Archer! Thanks for your support! Enjoy every cup ☕️✨

Rated 4 out of 5 stars

Good Coffee

Good Coffee Beans to Enjoy

21 November 2025
Balance Coffee logo

Reply from Balance Coffee

Thanks for the kind feedback, Subana!

I’m glad you’re enjoying the beans. We focus on clean sourcing and careful roasting so you get a smooth cup every time. Cheers!

Rated 5 out of 5 stars

Absolutely love the latest delivery…

Absolutely love the latest delivery from Balance Coffee, the Christmas special is wonderful. As always, excellent service, I cannot recommend these guys enough!

2 December 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you for the lovely review.

I’m glad you’re enjoying the Christmas special and your latest delivery. It’s great to hear the service hit the mark as well.

Your support means a lot to the whole team, David!

Rated 5 out of 5 stars

The best…

I have tried many different coffee’s over the last few years . And they have been ok. But I wanted something better , cleaner and eco friendly
And with Balance that’s what you get
Great tasting coffee and you know the story from bean to cup.
I am drinking the halcyon decaf at the moment. It beautiful mild and creamy
I have even bought for family and friends to try. Fantastic coffee.
Great company, nothing too much trouble. So glad I did my research.
And only balance in my future.
Love it, love it ,
Christine, Doncaster

8 December 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you, Christine!

It’s great to hear you’re enjoying Halcyon Decaf. Thanks for sharing with family and friends. Your support means a lot to us. 🙏🏻

Rated 5 out of 5 stars

Delighted with my order

Delighted with my order. Bought the coffee starter pack for my son who loves his coffee. Order arrived promptly, beans freshly roasted and packaged beautifully. My husband has now ordered some for our son in law for Xmas 🎅 definitely recommend

3 December 2025
Unprompted review
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Reply from Balance Coffee

Thank you for the lovely review, Kate!

I’m glad the starter pack went down well and arrived fresh and on time. It’s great to hear it’s now becoming a family favorite. Thanks for the recommendation. We hope your son in law enjoys it too! ☕️

Rated 5 out of 5 stars

Really helpful customer service

Really helpful customer service - can actually email a real human being! And great coffee. Thanks for all the help.

25 November 2025
Unprompted review
Balance Coffee logo

Reply from Balance Coffee

Thank you for your kind words. We’re glad our team could help and that you enjoy the coffee. We appreciate your support, Harrison! 🙏🏻

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