Just had Ricardo out to fix my doorlock and he was fantastic.Polite, professional and courteous, he quickly assessed the problem and offered me the alternatives – whether to get him to fix the lock or... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Reliable and helpful. They no longer remind me to book an annual visit, which was helpful. The time slot for the visit is eg 8.30 -1pm whereas a shorter slot to stay in would be more convenient or tex... See more
Company replied
Adam was excellent - he rang first, and arrived halfway through the time slot as I had requested. He removed his shoes before entering (without being asked) and was thoroughly professional in all the... See more
Company replied
on Tuesday 7th July , two incredible young men Matt and Chris, arrived at my sister in laws apartment ,in Norland square, she was not around, they had my number to call, they are smart and out of... See more
Company replied
Company details
- #15 of 20 best companies in Security service
- #41 of 63 best companies in Door supplier
- #10 of 11 best companies in Emergency locksmith service
- #13 of 17 best companies in Locks Supplier
- #13 of 15 best companies in Security System Installer
- #15 of 20 best companies in Security system supplier
Written by the company
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Contact info
20 Thornsett Road, SW18 4EF, London, United Kingdom
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4.5
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service could be better
Despite paying for my maintenance contract in early April, I was not offered a date for the annual check until mid-May and I had to call them to get that.
I received a call from Banham the morning of the visit who left a message cancelling the visit as the engineer was sick.
I was not offered another date by Banham and had to chase them by email. Finally I was offered another date for mid-June. The time slot for the visit was 1.00 - 5.30pm but the engineer did not arrive until just before 6.00pm. No one had contacted us to say he would be late.
There are no complaints about the engineer - he was very nice and did everything he had to do - but customer service at Banham leaves a lot to be desired
8 June 2026
Reply from Banham Group
Thank you for your review regarding your recent Banham experience. Please be assured that your comments will be passed onto the relevant team, to be investigated, as it is customer feedback which allows us to improve our service levels.
Once again, we apologise that our service did not meet your expectations.
Kind regards
Debbie
Banham Customer Service Team
Very efficient and polite.
Very efficient and polite.
Only improvement I would suggest is that the operatives send a message when they are on their way from the last job saying they will be with you in 10/15 mins
8 June 2026
Reply from Banham Group
Thank you very much for your comments. We're always grateful to receive feedback from our customers and will make sure that your review is passed on to our management team.
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Very nice engineer,helpful
Very nice engineer,helpful, polite and apologised for being ten minutes late!
8 June 2026
Reply from Banham Group
Thank you for taking the time to leave us your 5 Star review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Excellent service!
8 June 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Highly recommend Banham!
The annual alarm service was booked and confirmed very efficiently and the quality of product and service definitely makes our family feel safer at night!
Gary was amazing engineer- very friendly and knowledgeable.
Would thoroughly recommend th Banham Group!
5 June 2026
Reply from Banham Group
Thank you very much for your comments. We're always grateful to receive feedback from our customers and will make sure that your review is passed on to our management team.
Kind regards
Debbie
Banham Customer Service Team
Good yearly check on alarm system
The technician was pleasant and quick to get the job finished.
28 May 2026
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
I have had an account with this company…
I have had an account with this company for literally ages - they have always been excellent
They seem to be experiencing issues with their system these days - double booking appointments or turning up unannounced
I am sure they are working hard to resolve this
28 May 2026
Reply from Banham Group
Thank you very much for your comments. We're always grateful to receive feedback from our customers and will make sure that your review is passed on to our management team.
Kind regards
Debbie
Banham Customer Service Team
All great thank you.
3 June 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
I was not there but all went well with…
I was not there but all went well with our housekeeper.
Many thanks
J. Bonas
Flat 4
30 Onslow Gardens
SW7 4AH
3 June 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Kind regards
Debbie
Banham Customer Service Team
The engineer was polite & considerate
The engineer was polite & considerate. Kept me informed at all points
Good result
Thank you
3 June 2026
Reply from Banham Group
Thank you for taking the time to leave us such a lovely review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Very helpful and friendly staff
26 May 2026
Reply from Banham Group
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Debbie
Banham Customer Service Team
Banhams provide a good quality product…
Banhams provide a good quality product and their representatives are polite and professional.
Not given five stars as the booking system is frustrating and and needs more operators too answer phone lines and more engineers to attend callouts
2 June 2026
Reply from Banham Group
Thank you very much for your comments. We're always grateful to receive feedback from our customers and will make sure that your review is passed on to our management team.
Kind regards
Debbie
Banham Customer Service Team
Reply from Banham Group
Thank you for taking the time to leave us your review. We are delighted to hear that you are happy with our engineer and will be sure to pass your comments
Kind regards
Debbie
Banham Customer Service Team
Friendly and efficient
On time with prior call. Friendly engineer. Fast and efficient even with standby battery change.
26 May 2026
Reply from Banham Group
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations.
Kind regards
Debbie
Banham Customer Service Team
Friendly engineer. Would prefer more in depth test of system capabilities
Friendly engineer arrived on time and quickly changed all the batteries in sensors etc. Tested sensor operation via control panel, but would have preferred operational demonstration of door opening, sensor activation and external alarm going off to reassure.
26 May 2026
Reply from Banham Group
Thank you very much for taking the time to leave your review. We're always grateful to receive feedback and suggestions from our customers, and we will make sure that your comments are passed onto our management team.
Kind regards
Debbie
Banham Customer Service Team
Absolutely appalling customer service
Absolutely appalling customer service. Their phone lines are endless and no one ever responds to any kind of emails, regardless of how often you follow up on them.
We've been having issues for months and no one feels responsible so we're just left with CCTV cameras and intercoms that don't work.
Do yourself a favour and stay away from them.
3 June 2026
Unprompted review
Reply from Banham Group
Thank you for your review and for bringing this to our attention. We’re truly sorry to hear about your experience with our aftercare service. Your feedback is invaluable, and we really want to make things right, but as Trustpilot do not provide us with your contact details, we would ask that you contact us directly at customerservice@banham.co.uk (mailto:customerservice@banham.co.uk) so we can address your concerns and find a solution.
Kind regards
Debbie
Banham Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.