Barclays UK Reviews 

Terrible. Online banking is always down and trying to call the bank direct is 1 hour wait in a queue! When you do get through you are speaking to someone in India!

⭐️ 1-Star Review — Extremely Disappointing Experience

Honestly, my experience with Barclays has been incredibly frustrating from the very beginning. I had such a hard time verifying my account, and even after finally getting verified, I opened the app only to find that I couldn’t proceed because I was being told to visit a Barclays branch.

I had never even used the card once, and yet I was already dealing with problems. I had literally just received the card, and there was already an issue. What’s the point of approving my application and sending me the card if I still have to visit a branch just to get everything working?

On top of that, the customer service waiting queue is extremely frustrating. Waiting so long just to get help with an issue that should have been straightforward made the whole experience even worse.

I was so disappointed with the experience that I ended up closing the account without ever using the credit card.

For a major bank like Barclays, I expected a much smoother and more convenient experience. Unfortunately, the whole process—from verification to accessing the app and getting customer support—was frustrating from start to finish.

First impressions matter, and unfortunately, Barclays made a very poor one. Very disappointing.

Phoned and received good feedback from Barclays, especially from Abbey.

I was told l had a _£500 debt from march 2026 last week for a standing order for my rental agent despite paying £1000 rent every 14th then phoned customer service told no debt recorded then complainy letter reply says rent did not go through statement proved it did now charged twice for a Tick tock shop at £37 bitchy argument staff another letter to head office with reply from tock lm telling bank to put back the _£37 as l only paid once on the 24th August it showed again on the 25th

Barclays recently automatically update their mobile app.I noticed that I was unable to access my offers, so rang them and was told to go to my updates and download. Then turn phone off and restart.This caused my phone to freeze and I had to pay £55 for an engineer to call and repair/reset. I cant afford pay for this bad advice Iam a pensioner and Barclays should not automatically upgrade apps without first asking customers.

Michelle in Dereham branch is excellent . If you live in Norfolk try to see her

I chose to switch to Barclays to take advantage of promotion. I completed application and awaited account details to complete the switch over.
I was told I was not eligible for one account, but they opened another. I was not consulted. I check criteria, which stated this account was eligible to I logged onto the Barclays app to switch.
Unfortunatly, I did this on my mobile; like most customers, and recieved a call. The switch banner vanished.
First call to customer service. I was told to delete the app, but was unable to log in as the PIN required is 'in the app'. I had chosen paperless, when prompted.
I needed to requested PIN be posted and wait.
I had a funeral, but called again, as advised, on how to switch once PIN received.
This done, I attempted to use my new card, but it did not work. Several more calls and reassured it was sorted, after being advised the accounts/ card were frozen as a fraud measure afyer transferring a large amount - less than £2,000. The switch criteria is £2,000.
This delayed things further and I had no access to monies until I whent into branch the following week and my card was unblocked.
I received an apology and the lady asked I wanted to make a complaint. I declined, as I hoped everything was resolved.
The switch did not complete within the timescales required; needless to say and I attempted to login to my app today and was unable to do so. I required a seperate PIN. From where, I have no clue.
I rang customer services, and contended with system for some time before speaking to someone.
It was embarassing as when I tried to login again, the app worked as normal and they appeared to have no clue.
The final straw, I asked about the switch bonus and was told my account was not eligible, but only after trying to fob me off saying I would receive a text with details.
I hate the manipulation and dishonesty most. Needless to say, I will be closing the Barclays bank account.

I am really touched about the amazing help I get from Denise each time I enter Barclays in Tooting, and I have been countless times. She is always available to help customers. She is a very positive person. I was at the machine struggling. She walked up to me and helped me use the machine, talked me through it step by step. She is such a friendly person her attitude is amazing. 🌟 🌟 🌟

On my recommendation, my partner did a CASS bank switch and Barclays messed it up leaving him £4.07 in debit on his current account. Can't pay it himself as the switch means payments are redirected to the new account. A long call to an overseas call centre and told to phone my old bank. A long call to my old bank and told to call Barclays. Called Barclays again and they couldn't help as their account switch team only respond to internal emails between 10am and 2pm. The agent refused to take the issue away and get it resolved. Will now have phone back tomorrow for the 4th time.

I had a good experience today in Carmarthen branch.
Charlene was very helpfull and explained everything clearly to me.
Thankyou for a pleasant visit to a lovely barclays branch.

I had bought something from Shein. Then I kept getting alerts from Barclays fraud dept saying £37.10 had been taken out of my account by a website called challenge something or other - apparently a diet company.
I called Barclays who blocked my card and sent me a new one.
The same day, I got another Barclays fraud text saying challenge had attempted to take another £37.10 from my new card.
I went into my branch (Southgate St Glos) and it was sorted in10 minutes. The clerk removed my card details from every website I'd used and left me feeling much more secure. He let me withdraw money until my new card arrived - possibly in a week's time.
It arrived the following morning.
I can't thank Barclays fraud dept enough for being so diligent and Barclays for getting me a new card immediately.

I Went to the Barclays hub in the market square Brackley today. Sophia was so helpful and managed to resolve the issue that I had. Highly recommend Sophia she went above and beyond to help me.

Ordered orthopedic shoes. The company wasn’t at address and they scammed and set of a recurring payment. Zero help from Barclays after three weeks. My daughter had an issue with a different bank and it was immediately dealt with. I’m leaving Barclays.

Walked in and had an appointment with Anson in oswestry today . Very helpful and a lovely chap . Would highly recommend him. Five ⭐️ ⭐️ ⭐️ 🌟 ⭐️

We visited Barclays Branch High Street Birmingham today, this Indian pregnant Staff booked us in. Every time we come to visit this branch and she is the one dealing with us she is making our visit a waste of time and cannot do anything to deal with our concerns. But as soon as we try to ring the Telephone Support or visit another branch or see a different staff with exactly the same issue we were dealt with respect and support were given. The only reason we visit this branch is accessible whenever we go shopping in City Centre. I cannot understand why she behaves in such way and I feel discriminated whenever visiting this branch.

I needed to transfer my existing ISA to another ISA as it was about to mature.
Mark at Barclays branch in Truro was extremely helpful and efficient.
Many thanks

trying to access my account with pin sentry.But will not let me log in.How do i get this fixed?Who do i contact? Am a OAP and computers are not kind with me.HELP

I wanted to send a monetary gift to our TutTut driver, using her bank details supplied as a photo of her phone.
I was confused but Sarah at Barclays in Gloucester did this for me. Thank you Sarah

I went into Barclays Bank Stevenage this morning as I had a few problems! I would like to say a massive thank you to Dawn who was so kind and helpful, nothing was too much trouble for her to help me! Very grateful Dawn.

Sheila Aldrin

Barclays Local, Hartlepool. Although I do miss a proper bank in town, the lady who works at the Barclays Local at the CAB offices has always provided me with excellent service when I have gone there be it dealing with scams or other issues.