Barclays UK Reviews 

48
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, most reviewers were somewhat happy with their experience overall. Many consumers frequently praise the exceptionally helpful and friendly branch staff who consistently go above and beyond to solve complex financial problems for customers. Local visitors deeply appreciate the clear explanations, welcoming attitude, and very patient assistance provided by knowledgeable advisors during their regular personal branch visits. Some reviewers were not happy with the telephone support services, citing ongoing communication difficulties, unhelpful agents, and repeated call scheduling problems. Additionally, many people experienced frustrating administrative delays with bank account switches, unresolved disputes, and missing funds following routine financial transactions.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting helpful and professional service.... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a high level of disagreement. Many reviewers... See more

Payment

Consumers find payment experiences to be mixed and uncertain, with some reviewers facing severe issues like... See more

Service

Reviewers highlight ambiguous aspects of service, showing a wide mix of experiences. Some consumers praise... See more

Customer communications

Reviewers mention ambiguous feedback about contact, expressing frustration over reaching support. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had to call in to the Parade, Leamington Spa branch today and was greeted by a very helpful member of staff. Amy managed to sort out an issue I had with the pinsentry gadget and talked me through al... See more

Rated 5 out of 5 stars

I'd like to thank Michelle and Verity at the Doncaster branch for going above and beyond to help me on Saturday 18th October. My account was under review so I wasn't able to access my account through... See more

Rated 5 out of 5 stars

I visited the new branch in Woking on Monday, very impressed, light and airy. But, the best was a low cash dispenser, especially for people like me being disabled and in a wheelchair. Fantastic you li... See more

Rated 5 out of 5 stars

Perfect service at the Chelmsford branch when discussing a business matter with advisor Justin. He took a lot of time to explain the procedure to us, and was very friendly and approachable.


3.2

Average

TrustScore 3 out of 5

48 reviews

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3.2

All reviews

(48)

30 reviews in the last 12 months

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Rated 1 out of 5 stars

No service

As a bank it is assumed you are in the service industry. You expect your customers to be tech savvy, have the use of a smart phone, and also serve themselves when they are in your premises. Your staff stand around policing or heading traffic from one queue to another and GET PAID.
Whilst we ( your customers) have to be digitally consummate, you are unable to keep your information informing of your opening and closing times accurate
If you look on the internet for Lewisham’s opening times, it states 9.30 am to 4.30pm Monday to Friday.
Silly me- only to get there to find out you now shut at 3pm!!!
Are you a part time bank? Your counter service shuts at 2pm and supposedly only deals with business customers.
You would like your customers’ monies but you do not offer any services.
Shockingly non existent service.
It is about time you ensured all your information on the relevant websites is correct. After all you are the digital bank ensuring that your customers are educated so that you do NOTHING

9 October 2023
Unprompted review
Rated 1 out of 5 stars

No customer service or trained staff

It's been over six months since I've been trying to recover my money deposited in a Barclays account. I have forwarded all the requested documents 3 times, called thousands of times and the only response I get: "I am sorry" "I understand your concern" "I can't do anything else for you, just wait".

20 June 2023
Unprompted review
Rated 1 out of 5 stars

This is a terrible bank

This is a terrible bank. I requested a SAR (Subject Access Request). They supplied this data but also included information about 2 other individuals!
I'm not sure if this was legal. I do not trust them with my data now because they may send it to other people.
I want them to delete all data they have on me but how can I trust them to do this? Barclays staff are incompetent.

19 May 2022
Unprompted review
Rated 1 out of 5 stars

Can't express how frustrated I am with…

Can't express how frustrated I am with this bank.
They are so tech-limited, that you find yourself 3 (!) days without access to the online banking and THEY HAVE NO CLUE HOW TO SOLVE IT THEMSELVES.

23 March 2023
Unprompted review
Rated 1 out of 5 stars

Barclays Is Operating Scamming Rings Let Mervelee Myers share my experiences…

Let Mervelee Myers share my experiences as a Barclays customer from the time I arrived in the UK and joined Woolwich. In 2004 I begged the South London Press to publish my story when I was defrauded of my money. I was accused of committing fraud and if I did not have a British Passport they would not act about the incident. Because I am a person who suffers from Chronic Anxiety and needs consistency, familiarity, and consistency to manage and control my life.
Imagine my surprise when Barclays stole my money at the counter and send me home. When I went back to the bank I was locked inside whilst they closed my account. Barclays has since been cyberbullying me sending me threats. But the world will hear about the fact Barclays is operating a scamming ring targeting elderly women who are vulnerable.

6 January 2022
Unprompted review

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