Bankonbet Reviews 

332
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

i play with so much money and never not pay if u winn money always make samting and u not get your money not play this bankobet just scammer

Company replied

Rated 4 out of 5 stars

To be honest, the start was rough. I registered mostly for the sportsbook because the odds on Premier League were slightly better than my usual site. Placing bets was smooth, no issues there. But when... See more

Company replied

Rated 5 out of 5 stars

A lot of platforms lag when you’re trying to catch live odds, but this one held up perfectly during the recent tennis finals. I was able to place all my bets smoothly without the markets locking up co... See more

Company replied

Rated 1 out of 5 stars

This company refuses to pay your winnings despite contacting them several times and asking whats going on. They just wait for you to hit that cancel button on your withdrawal. "3 days" processing time... See more

Company replied


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2.4

Poor

TrustScore 2.5 out of 5

332 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 month

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2.4

All reviews

(332)

126 reviews in the last 12 months

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Rated 1 out of 5 stars

This website is a scam

This website is a scam. I have more than 3000€ blocked in my sports betting account. I ordered withdrawal more than one month ago. I sent documentation for the verification more than a week ago, and they have not yet verified the account.

5 March 2025
Unprompted review
Bankonbet logo

Reply from Bankonbet

Dear Pedro,

Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.

In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.

We appreciate your patience and understanding, and we take this opportunity to extend our best regards.

Rated 1 out of 5 stars

They won't pay out your money for a…

They won't pay out your money for a very long time.
If you want to withdraw it stays under review for 3 working days at least before it's either accepted ( which why wouldn't it be it's your money?) Or rejected. All this time they are hoping you cancel the withdrawal and gamble it all away. Then after it might be accepted you have to wait another 3-5 working days for it to hit your account . So all in all it can be 2 weeks waiting

9 February 2025
Unprompted review
Bankonbet logo

Reply from Bankonbet

Hi Chris,

We’re sorry to hear about your experience. We want to ensure all withdrawals are processed correctly and securely. To help resolve this as quickly as possible, please contact us directly at support@bankonbet.com
so our team can assist you and clarify the status of your withdrawal.

Thank you for bringing this to our attention.

Best regards,
Team BankonBet

Rated 1 out of 5 stars

No payment/aucun paiement

TRADUCTION FRANÇAIS PLUS BAS.
I have been waiting for a withdrawal for 15 days. In verification for 13 days and when I contact customer service, I am told that the payment service is currently working on my file... they have now been working on my file for 6 days and no response from the payment service, no update. Very disappointed, I recommend Pokerstar, I've never had a problem. Bankonbet ALWAYS has issues with identity verification and payment verification. Bad service and slow payment, I strongly advise you to play elsewhere. If you speak with the 24/7 service they can't give you a time frame they tell me they have delays in processing payments but no idea when my withdrawal will be processed. Plus it's not like I'm new to this site...my identity proofs are up to date I'm transparent and an honest worker I just want to have fun but it seems to me that I'm going to get it elsewhere. VERY DISAPPOINTED

J'attends un retrait depuis 15 jours. En vérification pendant 13jours et lorsque je contacte le service client, on me dit que le service de paiement travaille actuellement sur mon dossier... il travaille maintenant sur mon dossier depuis 6 jours et aucune réponse du service de paiement, aucune mise à jour. Très déçu, je vous conseille Pokerstar, je n'ai jamais eu de problème. Bankonbet TOUJOURS des problèmes avec la vérification de l'identité et la vérification du paiement. Mauvais service et paiement lent, je vous conseille fortement de jouer ailleurs. Si tu parle avec le service 24/7 ils ne peuvent pas te donner de délais ils me disent qu’ils ont des retards dans le traitement des paiements mais aucune idée quand mon retrait va être traité. En plus ce n’est pas comme si j’étais nouveau sur ce site …mes preuves d’identité sont à jours je suis transparent et un travailleur honnête je veux seulement avoir du plaisir mais il me semble que je vais en avoir ailleurs. TRES DÉÇU

4 February 2025
Unprompted review
Bankonbet logo

Reply from Bankonbet

Bonjour Mathieu,

Nous sommes vraiment désolés d’apprendre votre expérience et comprenons votre frustration. Nous souhaitons vous aider à résoudre votre situation de retrait le plus rapidement possible. Merci de nous contacter directement à support@bankonbet.com
afin que notre équipe puisse vérifier votre dossier et vous fournir une assistance personnalisée.

Merci de nous avoir signalé le problème.

Cordialement,
Team BankonBet

Rated 5 out of 5 stars

vip /live chat management system

live chat works well with the vip management team to work out all disbutes and resolutions as well as bonus offers

5 February 2025
Unprompted review
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Reply from Bankonbet

Dear Anthony,

Thank you for sharing your feedback with us. We are really pleaed to hear you are enjoying your time on the platform.

If we can be of further service ro you, please let us know via email or live chat anytime :)

Best wishes,
Bankonbet.com

Rated 1 out of 5 stars

This company refuses to pay your…

This company refuses to pay your winnings despite contacting them several times and asking whats going on. They just wait for you to hit that cancel button on your withdrawal. "3 days" processing time my a55. That deadline went already ages ago. Misleading promises, bad odds, and they are refusing to pay your winnings. It's a better option to gamble with your life than with these thieves.

31 January 2025
Unprompted review
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Reply from Bankonbet

Dear Customer,

Thank you for sharing your feedback on Trustpilot.

We’re sorry to hear that your experience didn’t meet expectations, and we’d love the chance to make things right.

Please feel free to reach out to our Support Team via live chat on our website or by email at support@bankonbet.com

We’re here to help and will do our best to resolve this for you.
Kind regards,

The Bankonbet Team

Rated 1 out of 5 stars

Whatever you do, stay away from this website

Whatever you do, DO NOT use this website.

This website is a scam. No responsibility for gambling limits, no responsibility for customer service. More than happy to take your deposit and will take forever just to cancel your withdrawal request.

‘VIP manager’ service is absolute bullshit.

When times get tough they will simply stop replying to you, they will disable your live chat feature.

Save yourself the pain and stay away from these scammers.

16 January 2025
Unprompted review
Bankonbet logo

Reply from Bankonbet

Dear BD,

We did reach out here to ask for further details to locate your case and check your account however as you did not reply we were unable to do that.

If you still need further help, please let us know in live chat.

Regards,
Bankonbet.com

Rated 3 out of 5 stars

Not sastisfied .

Crappywebsite .. waiting for my 1k withdrawal from a week now . Talked to the customer service n they said it’s okay but still no money in my account . Any suggestions what more to do ??
Editing the review … got the money but it took 2 weeks

21 October 2024
Unprompted review
Rated 5 out of 5 stars

Fun way to spend time

I use this site as a way to relax and have fun. I don't treat it as a way to earn money through I have earned some by betting on US open! I am big tennis fan so it was always fun for me to try different formats.

9 September 2024
Rated 1 out of 5 stars

they steel all my money

they steel all my money. bonus say 100% 28.08.2024 - 29.08 bonus expire. bankonbet take everything from your account...it happend to me..talk with 6 different support people. They all say this is bankonbet standard. I loose 385... support say deposit moore and enjoy the site like us.

29 August 2024
Unprompted review
Rated 1 out of 5 stars

On 21.06.2024

On 21.06.2024, I participated in your EURO 2024 promotion by placing a bet of €20 on the Netherlands vs. France match, with the expectation of receiving a free bet as outlined in your promotional materials. The promotion clearly stated that I would receive a free bet equivalent to my stake, up to €200, once all qualifying bets were settled.

However, after spending over 20 minutes with your customer service team, I was informed that my bet did not qualify for the free bet due to "enhanced prices" or "enhanced odds." Nowhere in the promotional terms and conditions was this stipulation mentioned. This unexpected and arbitrary rule appears to have been introduced without prior notice, making it seem as though rules are being created ad hoc to avoid fulfilling the promotional promise.

The lack of transparency and consistency in your promotional terms is highly disappointing and undermines the trust and reliability one expects from a reputable betting service. As a loyal customer, I feel that I have been unfairly treated and denied a promotion that was rightfully mine based on the initial terms presented.

I request that you review this matter and honor the original terms of the promotion by crediting my account with the promised free bet. Clear communication and adherence to stated promotional conditions are critical to maintaining customer trust and satisfaction.

21 June 2024
Unprompted review
Rated 1 out of 5 stars

Dont trust this casino

This casino is not good. They leave live chat when you are still talking with them. they will not give you a deposit bonus, ven if they have it on there promotion offer, so yeah Bankonbet is a scam . stay away guys...

10 April 2024
Unprompted review
Rated 1 out of 5 stars

Its totally scammer app everytime…

Its totally scammer app everytime withdrawal problem when deposited just second deposited but when u withdrawal they have 2 much excuses after 15 dayz they not open site write only your country not allowed this site

5 April 2024
Unprompted review
Rated 1 out of 5 stars

Recently won greatly 6000

Recently won greatly 6000. Was not allowed to withdraw more then 12% 750 at a time. Was told I am a bronze user..yet there is NO indicator of levels on the account or how to upgrade.

It's 3 business days to withdraw anything and they don't do withdraws on weekends at all. Yet they will take deposits immediately at any given time or day.

Do not use this app or website. There are better ones Leocasino or Lukki is my recommendation.

Update: They remove bonuses randomly from your account. They state "it's a system glitch, there is no proof I had the bonus so I just lost it"..if it's a system glitch then it's there error and take no accountability.

Thank you for reading

7 March 2024
Unprompted review
Bankonbet logo

Reply from Bankonbet

Dear Player,

Thank you for taking the time to reach out about this.
Please be advised that as per the terms and conditions on our site, all players on the site have withdrawal limit's. The level on the game account can be checked from the Profile tab or you can always reach our to our amazing customer support and ask them for more information on this.

As we took a look into your account, we were not able to find which bonus you were referring to being removed/gone due to system glitch and would love to offer help with this as well. Please provide us with more information on it so we can assist you further.

If you have any additional questions, please, do not hesitate to contact us via email support@bankobet.com or via Live Chat.
Best Wishes,

Customer Service

Rated 1 out of 5 stars

Scammers

Scammers, scammers, I tried to withdraw MY money, after a week of waiting and numerous reminders, they canceled my withdrawal without reason, giving absurd excuses and telling me to make another request. They continue like this and you never see your money again. stay away from this site

1 March 2024
Unprompted review
Rated 1 out of 5 stars

this site is horrible save your money…

this site is horrible save your money and go to another for a couple of reasons.
1) they don't have a restrictions on deposits so if you are a gambler you can loose your house by making lots of deposits.
2) if you get a bonus ( like deposit 150 get 150 added) when you have spent your real cash, they but a expiry on bonus ( which they all do) but normally after expiry you get what you have, they don't they take it away, i had over 600 CAD and it was gone, what is the point of the bonus if there is never a chance to get the actual cash, i may as well play a fake casino game,
3) there games never work have the time
4) live games are limited also.
i do not recommend this site, go to another
also deposit your only allow to take out 750.00 CAD a day.
and if you do have a bonus you can only bet 8.00 CAD on a game
horrible!!!!!!!!!

18 January 2024
Unprompted review
Rated 1 out of 5 stars

Bonus not awarded

They just randomly decided not to award me the bonus and when i asked them why and what term i did not meet they just sent a screenshot of the term that they are allowed to deny a bonus whenever they want for no reason. Scammy casino with shady administrators. Dont sign up

26 December 2023
Unprompted review
Rated 1 out of 5 stars

fraud company

bankonbet bet stole my 1.5 million kroner refused to close my gambling account or restrict them they threatened me that I would get my last deposit back if I were to close restrict my gambling account I said I had no control over my gambling and that I was now not responsible for gambling.
they said they couldn't help me, I had to have the money without them being able to lock it, so they waited for me to play up the entire winnings.
they refuse you limiter if you notice you can't stop they will do everything to stop you from gambling vipp manager blocked me when i said i want to complain they allowed me to play without helping me when i said i are gambling addicts and stop me so my money was safe they will give you a maximum of NOK 15,000 per day until they wait you have lost all your winnings then you will be threatened that you will only get the last deposit if you say you want to limit yourself.
this is such a scam if you want to continue playing at bankonbet good luck.

9 December 2023
Unprompted review

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