Excellent tea and beautiful box set. The only problem was the delivery (through Fedex). They took much longer than planned, then said they tried to deliver but couldn't because they needed a signature... See more
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We love tea, the pure black one. The Ceylon tea that Basilur represents has high quality. The descriptions of each variety is very accurate. Even the metal thins can be collectibles. The service is su... See more
Company replied
Top notch. Fantastic. Everything arrived in tin boxes. Looks beautiful. Shipping was even faster than I expected, since I live far away in Northern Europe. Highly recommended for tea lovers and is... See more
Company replied
In the past had difficulty finding Basilur tea in Canada so decided to order directly from their website. My experience was absolutely delightful. My order arrived in good time, was well packaged and... See more
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Company details
Written by the company
Basilur tea is an award-winning brand which has reinvented the 5000 year old tea gifting culture by creating eclectic tea blends and innovative packaging.
Contact info
143/6, Weediyabandara Mawatha, 10620, Angoda, Sri Lanka
- +94 11 2 549 600
- info@basilurtea.com
- basilurtea.com
4.3
Excellent
190 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great selection of teas
Great selection of teas. Superb quality. Good package and delivery.
22 November 2022
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Dr. Tea,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea. We are thrilled to hear that you find our selection of teas to be great, our quality to be superb, and our package and delivery to be good.
At Basilur Tea, we put a lot of effort into selecting and blending high-quality teas to ensure that our customers can enjoy a premium tea-drinking experience. We also strive to provide fast and reliable delivery, as well as unique and visually appealing packaging.
We appreciate your support and hope that you continue to enjoy our teas. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
Wonderful service and good quality of products
The structure of website is comfortable for the user and make your shopping easy. The product delivery is fast. The quality of products and design of package are wonderful. I buy it regularly as a present for my friends and family, also for my self. I recommend this shop.
30 October 2022
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Julia,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea. We are delighted to hear that you find our website structure to be user-friendly and that it makes your shopping experience easy. We are also pleased to know that you appreciate the fast delivery, quality of products, and design of our packaging.
At Basilur Tea, we put a lot of effort into creating a user-friendly website and selecting and blending high-quality teas to ensure that our customers can enjoy a premium tea-drinking experience. We also strive to provide fast and reliable delivery and unique and visually appealing packaging.
We appreciate your support and thank you for recommending our shop. We hope that you and your friends and family continue to enjoy our teas. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Man-chia,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea. We are pleased to hear that you found our products to be freshly produced and our delivery to be fast.
At Basilur Tea, we put a lot of effort into selecting and blending high-quality teas and ensuring that our products are freshly produced and packaged to maintain their quality and freshness. We also strive to provide fast and reliable delivery to our customers.
We appreciate your support and hope that you continue to enjoy our teas. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Cathrin,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea. We are delighted to hear that you had a great experience with us and that you recommend our products.
At Basilur Tea, we put a lot of effort into selecting and blending high-quality teas to ensure that our customers can enjoy a premium tea-drinking experience. We also strive to provide excellent customer service and fast delivery to our customers.
We appreciate your support and hope that you continue to enjoy our teas. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
Best tea ever
6 July 2022
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Natalia,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea. We are delighted to hear that you find our tea to be the best ever. At Basilur Tea, we put a lot of effort into selecting and blending high-quality teas to ensure that our customers can enjoy a premium tea-drinking experience.
We appreciate your support and hope that you continue to enjoy our teas. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Choi,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea.
At Basilur Tea, we put a lot of effort into selecting and blending high-quality teas to ensure that our customers can enjoy a premium tea-drinking experience. We are glad to know that we have met your expectations and have been a part of your tea-drinking journey.
We appreciate your support and hope that you continue to enjoy our teas. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
Top notch
Top notch. Fantastic. Everything arrived in tin boxes. Looks beautiful.
Shipping was even faster than I expected, since I live far away in Northern Europe.
Highly recommended for tea lovers and is perfect as a gift for your tea loving loved ones.
20 June 2022
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Gardar,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea. We are thrilled to hear that you found our products to be top notch and that everything arrived in beautiful tin boxes. We are also pleased to hear that the shipping was faster than expected, even to your location in Northern Europe.
At Basilur Tea, we put a lot of effort into selecting and blending high-quality teas to ensure that our customers can enjoy a premium tea-drinking experience. We also strive to provide fast and reliable delivery to our customers worldwide.
We appreciate your support and hope that you continue to enjoy our teas. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
Exceptional quality of teas and…
Exceptional quality of teas and service. My only source for great tea!
14 June 2022
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Julie,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea. We are delighted to hear that you find our teas to be of exceptional quality and our service to be exceptional as well. We are proud to be your only source for great tea.
At Basilur Tea, we put a lot of effort into selecting and blending high-quality teas to ensure that our customers can enjoy a premium tea-drinking experience. We also strive to provide excellent customer service and fast delivery to our customers.
We appreciate your support and hope that you continue to enjoy our teas. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Monique,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea. We are pleased to hear that you found our service to be perfect and our teas to be delicious. At Basilur Tea, we put a lot of effort into selecting and blending high-quality teas to ensure that our customers can enjoy a premium tea-drinking experience. We also strive to provide excellent customer service and fast delivery to our customers.
We appreciate your support and hope that you continue to enjoy our teas. If you have any further feedback or suggestions, please do not hesitate to contact us.
Best regards,
The Basilur Tea Team
Excellent quality!!
This is the first time we buy products from the official Basilur tea web store and it was a very pleasant experience. I could track my order and I received notifications about the shipment so I was sure everything was right. Also, since our purchase was over 125 usd they send us a few little gifts that came with our order. I'm very happy with the products as well, the quality is amazing!!!! I will definitely buy again.
7 June 2022
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Anna,
Thank you for taking the time to leave a positive review about your experience with Basilur Tea. We are thrilled to hear that your first purchase from our official web store was a very pleasant experience. We are glad to know that you found our tracking and shipment notifications helpful in ensuring that everything was right with your order.
At Basilur Tea, we put a lot of effort into selecting and blending high-quality teas to ensure that our customers can enjoy a premium tea-drinking experience. We are pleased to hear that you are very happy with the quality of our products. We also appreciate your support and hope that you continue to enjoy our teas.
Thank you for choosing Basilur Tea, and we look forward to serving you again in the future.
Best regards,
The Basilur Tea Team
Excellent service above and beyond…
Excellent service above and beyond expectations. And of course the tea is exceptional too.
12 April 2022
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Lynn,
Thank you as always for this wonderful review and recommendation! We are thrilled to hear that we were able to exceed your expectations, in terms of the quality of the tea and our service standards!
We are so thanksfull to have this…
We are so thanksfull to have this Basilur tea's from your very delightful quality tea, we enjoyed every time we drink tea from your's product.
Sincerely
Arne and Berit
Denmark
2 April 2022
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Arne & Berit,
Firstly, we would like to thank you for this wonderful review. We are absolutely delighted to hear that we were able to deliver the true Ceylon Tea experience all the way to you in Denmark! Thank you for choosing Basilur Tea, and we hope to delight you further!
Barely taste any flavor
Barely taste any flavor. There's aroma, but barely on the flavor front.
7 January 2022
Delicious Teas in Delightful Tins
Got all my teas in very good time and I am enjoying a different delicious beverage many times a day. And the boxes and tins are so lovely that I have left them out of the cupboard to enjoy them.
30 December 2021
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Shelley,
We thank you for this fantastic review and recommendation! We are thrilled to hear that you got your order in time and that you are enjoying your cup of Basilur tea! We also thank you for your comments on the design of the boxes and tins that Basilur Tea is presented in!
I sent a question to the site and the…
I sent a question to the site and the response was very fast, couldn't ask for more.
26 December 2021
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Jill,
Thank you for this wonderful review and recommendation. We are delighted we were able to attend to your request in a timely manner!
I received my items in good condition
I received my items in good condition. Very efficiently and in time to give as Christmas presents. I still haven't tasted mine but I am pretty sure I am going to love it just like the present I received from. My brother. Now it is my turn to give it as a gift.
25 December 2021
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Dorienne,
We thank you for this wonderful review and recommendation! We are thrilled to hear that you received your order in good condition and that you were able to get them in time for Christmas. We do hope to hear your feedback on the teas you bought for yourself too!
I don't know why you are asking me…
I don't know why you are asking me since I have not received the product?
24 December 2021
One of the two wooden boxes for…
One of the two wooden boxes for executive gift I purchased was delivered unwrapped, so I had to purchase a new box to use as a gift.
22 December 2021
Excellent product and service
21 December 2021
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Makki,
We thank you for this wonderful review and recommendation, and we are delighted to hear that you found our products and service to be excellent!
Reply from Pure Ceylon Tea - Basilur Tea Sri Lanka
Dear Seul,
We thank you for this 5 star review and rating! We are beyond delighted to hear that you enjoyed your Basilur Tea!
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