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BASMA.com Reviews 790

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company, often describing it as wonderful and amazing from start to finish. Customers consistently praise the professional and supportive staff, highlighting their kindness, helpfulness, and attentiveness in guiding them through the process. The service is frequently noted for its efficiency, smooth operation, and excellent customer support, with many appreciating the quick responses and clear communication. People are particularly happy with the product, finding the clear aligners comfortable, discreet, and highly effective in transforming their smiles with impressive results. However, some people were dissatisfied with the outcomes, reporting issues like new spacing, misaligned bites, or that their dental condition worsened after treatment. A few reviewers also mentioned concerns about the staff being rude or unprofessional, and some felt that the company did not take responsibility for treatment adjustments or provide clear information regarding costs and procedures.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as amazing, professional, and friendly.... See more

Service

Customers consistently note positive experiences with service, praising the fast service with high attention... See more

User experience

Users describe positive interactions with the user experience, with many finding the process super easy,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's responsiveness,... See more

Product

Customers had positive experiences with the product, with many expressing satisfaction with their clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Basma was truly wonderful. They really care about their patients and are very cooperative. They won’t let you until you’re completely satisfied with your new smile. Also, the clear... See more

Rated 5 out of 5 stars

I had a wonderful experience with Basma.com! Their aligner treatment really helped transform my smile, and the whole process was smooth and professional from start to finish. A special thank you to Al... See more

Rated 5 out of 5 stars

It has been an amazing transformation journey, and I’m more than happy with the final results. Time passed so quickly, and I didn’t have to go through the usual struggles of traditional orthodontics... See more

Rated 5 out of 5 stars

I would like to sincerely thank you so much for helping me achieve my beautiful smile. I truly loved my smile — my teeth have improved so much thanks to your care and follow-up. It was such a wond... See more


Company details

  1. Orthodontist
  2. Cosmetic Dentist
  3. Dental clinic

Written by the company

Who’s BASMA? Basma.com is an online platform offering a convenient and affordable doctor-directed treatment for aligning teeth from the comfort of your home using invisible aligners! We believe that everyone deserves a smile they love. We are a chain of orthodontic clinics in the GCC that deliver human-focused care. We do that using fully digitalized processes with a highly skilled team of professionals who are specialized in making healthy smiles using the latest technology for the diagnosis, treatment, and follow-up of all cases. Using a combination of medical expertise and digitalisation, we enable patients to start their journey at home or at one of our clinics: they get their teeth scanned by our doctors and discuss their personalized treatment plan. We make getting straight teeth easier and more affordable using clear braces.


Contact info

Get straight teeth in 6-10 months

Book a free 3D scan and see your new smile before you start treatment

4.7

Excellent

TrustScore 4.5 out of 5

790 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Professional clinic that delivers on its promises.

Despite all the instability and hard times in Lebanon, Basma Clinic has done an excellent job providing the best service without ever compromising quality. They fixed all the things that bothered me with my teeth and made sure I was 100% satisfied before ending my treatment. Even after I had to leave Lebanon and move to the US, they continued sending me my trays and responding to all my concerns. They address issues promptly with so much empathy. I honestly wish they had a branch in the US because I’m certain they could compete at an international level. I’m so proud that a clinic of this caliber is Lebanese.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

review for basma

It was an amazing experience and i want to thank all the team members for their great work, also the result is great , thank you for the amazing journey basma!

18 October 2025
Unprompted review
Rated 5 out of 5 stars

amazing experience

My teeth weren’t they best, but after the treatment I had a confidence boost and the results were amazing الحمدلله

13 September 2025
Unprompted review
Rated 5 out of 5 stars

My Basma Journey

10 months, lots of patience, and so many smile checks later, I finally got the results I wanted! The Basma team was incredibly supportive and encouraging the whole way through, especially Alma. Couldn’t have done it without them!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Great support and product ease of use

The beginning to end process is fairly easy and straightforward. The support in my opinion is the best part of the process. In terms of results, my teeth are well aligned however they’re not perfect but it’s acceptable for me.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Remote treatment works!!

I had a wonderful experience with Basma.com! Their aligner treatment really helped transform my smile, and the whole process was smooth and professional from start to finish. A special thank you to Alma for her kind assistance and guidance throughout – she made everything so much easier. Highly recommend Basma for anyone looking to improve their smile!

1 October 2025
Unprompted review
Rated 5 out of 5 stars

It has been an amazing transformation…

It has been an amazing transformation journey, and I’m more than happy with the final results. Time passed so quickly, and I didn’t have to go through the usual struggles of traditional orthodontics. Basma has a highly supportive and professional team who were always there to guide and assist me whenever I needed.

Thank you so much for everything!

27 September 2025
Unprompted review
Rated 5 out of 5 stars

I was a bit worried when I started…

I was a bit worried when I started because I discovered Basma on an instagram app and wasn’t sure it was legit. But I’m really happy to say that after a year with them everything was perfect. The customer service team were all nice, kind and helpful. I needed adjustments to my original treatment plan and they took care of everything as promised. I love my smile now I’m really glad I went with Basma and really thankful to the medical team work and follow up.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

I really enjoyed working with basma…

I really enjoyed working with basma honestly from the consistent check ups to the swift appointments at the clinic, the whole process was easy and simple and they answered quickly whenever i hade a question or concern

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Basma’s Magic

I’m not usually the type to write reviews, but I had to make an exception for Basma. From start to finish, the whole treatment was super smooth and hassle-free. The team’s follow-ups, updates, and reminders made everything so easy to keep track of. Despite my case being a bit tricky, I got my teeth straightened in under 9 months. If you’re thinking about fixing your smile, don’t overthink it, just go with Basma and let them handle the rest.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

The whole process was smooth, professional, and very easy to follow. The team was always supportive and responsive whenever I had questions. My smile has completely changed, and I couldn’t be happier with the outcome. Highly recommend them!

19 August 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

The customer support i’ve received from Sandra was very helpful! She was very responsive with me, the application was amazing as well and easy to use. The box along with the details and the packaging, everything was perfect.

9 January 2025
Unprompted review

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