BassBros Reviews 

300
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff members and the wonderful personalized advice provided when selecting various musical instruments. Many buyers note that all purchases are handled with absolute professionalism and extreme care from start to finish. Consumers also note the remarkably fast shipping and the excellent condition of the items upon arrival at their destination. People deeply appreciate the smooth trade-in process and the truly welcoming atmosphere experienced at the physical retail showroom. Shoppers consistently recommend these reliable services to others looking for quality gear and dependable support.

What people talk about most

Product

Consumers find product quality and selection to be exceptionally positive, praising the impressive variety of... See more

Staff

Users describe positive interactions with staff, frequently highlighting their deep expertise and welcoming,... See more

Service

People report positive experiences with service, often highlighting friendly staff and great advice.... See more

Quality

Reviewers highlight great satisfaction regarding quality, noting that instruments arrive in excellent... See more

Delivery service

Reviewers express high satisfaction with the delivery service, noting that orders are shipped promptly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a vintage Fender P from here. Great service and really helpful and knowledgable guys - would really recommend giving them a try. worth booking an appointment so you can try the guitars, other... See more

Rated 5 out of 5 stars

This was my second purchase from Will at BassBros. Great help from Will pre purchase which was reassuring, and the item arrived next day having been excellently packed and protected. I'm very pleased... See more

Rated 5 out of 5 stars

Stumbeled across BassBros by accident when I was looking to step up from my Ibanez Talman. Spotted an immaculate 2021 Fender Player Jazz Fretless on their website at a very reasonable price. After a q... See more

Rated 5 out of 5 stars

I have just bought another wonderful instrument from Bassbros. It had been set up exactly to my requirements and also included a new set of strings. We had some problems with the electrics, but Jack w... See more


Company details


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5.0

Excellent

TrustScore 5 out of 5

300 reviews

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No recent history of asking for reviews

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5.0

All reviews

(300)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great guys!

2nd bass I’ve bought from them. Excellent and knowledgeable staff. Always got a great deal with no hassle, highly recommended for any bass player, always a pleasure doing business with them!

27 June 2025
Unprompted review
Rated 5 out of 5 stars

I cannot speak highly enough of these…

I cannot speak highly enough of these guys! My new 'go to' Bass retailers.
They are true enthusiasts and passionate about the Bass.
I want to buy almost everything they have in stock... but my wife won't let me

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

I reached out to Bassbros as I was in the market for a new bass, coming back to it after a long hiatus. They responded to my email very quickly with some advice, and I booked in a visit to the showroom to see what they had in stock. The whole visit was brilliant, really friendly with no pressure at any point. They gave advice and opinions on the various options and happily left us to try out a huge range of basses they had in stock. I ended up leaving with my ideal bass! I wouldn't hesitate to use them again, and I would definitely recommend them.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a new pedal (origin effects…

Ordered a new pedal (origin effects bass rig) recently. I wasn't expecting to receive in time for my next gig but lo and behold it was with me in around 24 hours. Played through it that night and it sounded immense. Great service.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

10/10 great stuff

Great communication, all questions answered, swift postage and bass is wonderfully set up and in great condition...

Would use again in a heartbeat

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Great experience today at Bass Bros…

Great experience today at Bass Bros near Leamington, trying and buying a Fender Telecaster. Really friendly and great customer service in a comfortable environment. Although mostly known for their extensive stock of basses, they have a growing list of very cool guitars, so worth checking out.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy seller

This is my second time purchasing an EBMM from BassBros, and once again, they didn’t disappoint. The packaging was flawless, and everything was exactly as described in the listing. I couldn’t recommend them more highly.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Great efficient service, been on the hunt for a particular stingray for a while and managed to get one from these guys. Quick and easy delivery, bass arrived set up perfectly and as described with easy and regular communication all the way through. 10/10 recommended

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Perfect bass set up!

Will at Bass Bros was awesome at sorting everything out - swift payment and delivery, tons of knowledge and the bass is set up perfectly - action couldn’t be better and they’ll order the strings you want in and make sure the specs are how you want them. Would fully recommend!

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Very painless experience to distance sell/px my fender bass, great service, received the stingray in plenty of time, bass packaged well setup and playing beautifully.

Cheers guys.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Top sellers

Top sellers - part exchanged my old bass and Will made the whole thing completely free. Will definitely hit them up again in future!

12 April 2025
Unprompted review
Rated 5 out of 5 stars

Perfect!

Bought a fantastic vintage stingray online (from outside UK)
Everthing went smooth and easy, delivery was very quick - no issues at all. The bass arrived perfectly set-up and exactly as described.

9 April 2025
Unprompted review

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