BassBros Reviews 

300
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff members and the wonderful personalized advice provided when selecting various musical instruments. Many buyers note that all purchases are handled with absolute professionalism and extreme care from start to finish. Consumers also note the remarkably fast shipping and the excellent condition of the items upon arrival at their destination. People deeply appreciate the smooth trade-in process and the truly welcoming atmosphere experienced at the physical retail showroom. Shoppers consistently recommend these reliable services to others looking for quality gear and dependable support.

What people talk about most

Product

Consumers find product quality and selection to be exceptionally positive, praising the impressive variety of... See more

Staff

Users describe positive interactions with staff, frequently highlighting their deep expertise and welcoming,... See more

Service

People report positive experiences with service, often highlighting friendly staff and great advice.... See more

Quality

Reviewers highlight great satisfaction regarding quality, noting that instruments arrive in excellent... See more

Delivery service

Reviewers express high satisfaction with the delivery service, noting that orders are shipped promptly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a vintage Fender P from here. Great service and really helpful and knowledgable guys - would really recommend giving them a try. worth booking an appointment so you can try the guitars, other... See more

Rated 5 out of 5 stars

This was my second purchase from Will at BassBros. Great help from Will pre purchase which was reassuring, and the item arrived next day having been excellently packed and protected. I'm very pleased... See more

Rated 5 out of 5 stars

Stumbeled across BassBros by accident when I was looking to step up from my Ibanez Talman. Spotted an immaculate 2021 Fender Player Jazz Fretless on their website at a very reasonable price. After a q... See more

Rated 5 out of 5 stars

I have just bought another wonderful instrument from Bassbros. It had been set up exactly to my requirements and also included a new set of strings. We had some problems with the electrics, but Jack w... See more


Company details


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5.0

Excellent

TrustScore 5 out of 5

300 reviews

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5.0

All reviews

(300)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect

Was a bit hesitant to purchase a bass from overseas as I'm located in Aus, however the process was smooth and straight forward. Great communication and got back to me very quickly whenever I had any questions :-)

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Great people to deal with.

Just taken delivery of an American Professional 2 P bass.
Will put on the strings I wanted and made the action low as requested. Both the Bass and Case are immaculate. The whole process was easy and it arrived very well packed. Thanks guys.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Bassbros rock.

I can’t praise these guys enough. Super helpful with questions I had about various basses they had in stock, and when I purchased a Stingray it arrived very quickly, all set up and ready to go. Great company.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Hassle free bass shopping

Wil is a genuine guy to deal with, very knowledgable and decent. I traded in a couple of basses which Wil arranged to be collected. My new bass arrived the following day, no hassle shopping !

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Great purchase will gladly buy from again

Purchased an Epiphone EB1 in March 2025, the process was hassle free, questions answered quickly and the bass was setup well with flat wound strings as requested. The bass to my eyes was better than described so will be back again for sure, especially with the great selection of basses in stock

5 March 2025
Unprompted review
Rated 5 out of 5 stars

A lovely company that genuinely cares…

A lovely company that genuinely cares about the instruments they sell. I bought a 2004 Fender Japan Marcus Miller Jazz Bass and it was perfectly described on the advert (I bought via the website) plus it arrived quickly, immaculately presented.

I can't fault the service or anything about the process - highly recommended.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

I have just bought a Fender Jazz bass…

I have just bought a Fender Jazz bass from BassBros and I can highly recommend them. The bass was even better than the photos showed so I am very happy to have bought an instrument from this really great company.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication
Swift dispatch
Great bass, great price
First time I have used Bassbros, but they are my "go to" retailer from now on.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

These guys are the best.

These guys are the best.
Fair easy sale of a bass guitar was quick and absolutely faultless 10/10 bass bros!

incredible selection of gear and great to deal with a real pleasure

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Dream bass wonderland

Will and the guys gave great service when I purchased a stunning Alembic and a beautiful Status from them.They have items coming in all the time and this is definitely a go to place if you’re looking for your dream bass.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Had a few dealings with Will and always…

Had a few dealings with Will and always come away happy and satisfied. Can't fault Bass Bros, wonderful selection of basses and the guys are easy going,friendly and super helpful. If you're a bass player,then this place is for you 👌

25 January 2025
Unprompted review
Rated 5 out of 5 stars

Bassbros gave me my dreams come true

Bassbros gave me my dreams come true, people who understand the passion and love for music and instruments, thank you very much, I'm coming back to you for another instrument in a moment🤙😎. I recommend!!!!!

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Great place to get gear with fair prices!

This is one of the best online places to get basses with reasonable prices in UK especially now with so many sellers and stores selling beaten up basses at steep prices using the excuse of "honest playwear", "lots of character / mojo" and so on.
I got a 1999 Spector NS5CRFM in November of 2022 which happened to be owned by Greg Hagger of YouTube channel Greg's Bass Shed and an American vintage 1977 B.C. Rich Eagle in July of 2024 (these basses are almost impossible to find in UK, they are mostly found in the US and Japan and they are not cheap at all, so I pulled the trigger as soon as i had enough available cash) which came with its varitone switch damaged, Will was very comprehensive and he agreed to pay for the original component from Neal Moser himself, the designer of the different active B.C. Rich circuits and master luthier since Mr. Bernando Chávez Rico was in charge of the business in the 70's.
Update August 2025: My third bass from BassBros was a gorgeous Rickenbacker 4003 in snowglo finish, I have had four of these beauties, this one has the best action of them all, it is seeing more action than my 2019 matte black 4003 which I bought brand new, love it!
If you want to buy any bass with an almost unbeatable price look no further!

31 July 2024
Unprompted review
Rated 5 out of 5 stars

I won!

Thought I'd give BassBros competitions a try as they're the only bass-only comps. Very positive experience all round - prompt email receipt when I bought my tickets, and an email notifying me I'd won shortly after the draw closed. I don't live that far away, so they kindly let me collect the bass in person.

14 December 2024
Unprompted review

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