Batch Coffee Reviews 143

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the delicious and complex flavors of the coffee. Many appreciate the variety offered through the subscription, allowing them to explore different roasts and expand their coffee knowledge. The delivery service is frequently noted for its promptness and careful packaging, often arriving with a pleasant aroma and informative cards. The overall service, including the subscription model, is highly regarded for its value and the opportunity it provides to discover new, high-quality coffees from independent roasters. However, some customers mentioned issues with the delivery service, specifically concerning the courier used and the lack of time slots or alternative delivery options like click and collect. A few people also felt that the coffee batches they received were too similar in taste, or expressed a desire for more guidance on tasting notes.

What people talk about most

Product

Consumers express great satisfaction with the product. Many reviewers praise the coffee's taste, describing... See more

Quality

Users consistently express high satisfaction with the quality of the coffee. Many describe it as phenomenal,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers appreciate the quick dispatch times and... See more

Service

Clients share positive opinions on service. Customers cannot fault the quality or service, highlighting the... See more

Subscription

People report positive experiences with subscription. Many customers consider it their favorite and the best... See more

Based on these reviews

Rated 5 out of 5 stars

Some of the best coffee I've had! I got some of the caffetiere coffee bags a few weeks back and they are phenomenal. They taste really nice with very little to no bitterness. The packaging is gr... See more

Company replied

Rated 5 out of 5 stars

What a fantastic little business. A wonderful bit of happy mail to receive. Beautiful packaging not to mention how wonderful it smells. The coffee was delicious and I really enjoyed reading about each... See more

Company replied

Rated 5 out of 5 stars

This is fantastic way to explore coffee. Initially got this as a gift for 6 deliveries and decided to subscribe. One round it could be a slightly darker roast from Colombia paired with light fruit... See more

Company replied

Rated 5 out of 5 stars

I was looking for a present for a man who has everything. I came across the Batch Coffee Club subscription and thought it would be interesting and widen his coffee knowledge and horizons. I benefit t... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee store

Written by the company

We review and rate coffee that has been roasted throughout the UK. We then select the very best to include in our coffee subscription boxes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

143 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing

Amazing coffee, amazing customer care. The best beans I have tried - so complex and delicious.

30 January 2026
Unprompted review
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Reply from Batch Coffee

Thanks for the review. Complex and delicious is exactly what we're aiming for :)

Rated 5 out of 5 stars

recived this as a gift

recived this as a gift. The batch team kept me updated with what I would be sent out when it would be arriving, and all about the coffee. When we had delays the Batch team could not do enough to help and checked in to make sure it had arrived. Really great customer service and looking forward to my next batch.

10 January 2026
Unprompted review
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Reply from Batch Coffee

Thanks so much Andrew - what a lovely review.

Rated 5 out of 5 stars

I’ve tried a few coffee subscriptions…

I’ve tried a few coffee subscriptions but Batch is my favourite. Great for trying new coffee. Reliable delivery. Good response if you contact them about anything

15 January 2026
Unprompted review
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Reply from Batch Coffee

Thanks for the great review :)

Rated 5 out of 5 stars

Coffee Review

I was looking for a present for a man who has everything. I came across the Batch Coffee Club subscription and thought it would be interesting and widen his coffee knowledge and horizons. I benefit too. The subscription arrived on time and there was a lovely coffee aroma on opening the box, stronger than our regular coffee. The coffee tasted lovely. Looking forward to the next delivery.

14 January 2026
Unprompted review
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Reply from Batch Coffee

Brilliant! Thanks Alison. Yeah - you can't beat the smell of fresh coffee in the morning!

Rated 5 out of 5 stars

Great service

Great service, lovely fresh product, bought a new coffee machine for Xmas and we are glad we went with batch coffee to christen it, amazing coffee 💪🏼 will be returning for more

27 December 2025
Unprompted review
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Reply from Batch Coffee

Thanks for the review! Glad to hear you're enjoying the coffee :)

Rated 2 out of 5 stars

Coffee is ok...

I had high hopes...as I love the idea and I love my coffee beans...

Coffee was fine, although both batches I was sent in my first order tasted very similar to each other.

I didn't appreciate not getting an email notification about my second batch, prior to the money being taken for the order - not sending an email offering the option to delay or skip is very poor, so I've cancelled my subscription.

Overall, disappointed.

1 January 2026
Unprompted review
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Reply from Batch Coffee

Hey Stephen,

Thanks for taking the time to leave your feedback – we really appreciate it, even when it's not what we'd hoped to hear.

I'm sorry you felt disappointed with your experience. Just to clarify a couple of points: when you signed up, you opted for our 4-weekly subscription, and the order confirmation page shows when your next payment is due. This is pretty standard practice for subscription services – they renew automatically unless paused or cancelled. Your account section also shows this.

That said, we're a very small business and we genuinely put our customers first. If you'd dropped us a quick email, we'd have been more than happy to postpone it or arrange a refund – no questions asked. We're always here to help.

As for the coffee, taste is incredibly personal and subjective. Last year alone, we featured 52 unique coffees from 21 different origins and 30 independent roasters. Sometimes the coffees we pair complement each other beautifully, whilst other times they're at opposite ends of the flavour spectrum – it all depends on the fortnightly selection.

We'd have loved the chance to hear what you were looking for and perhaps suggest alternatives.
We're genuinely sorry we didn't get the chance to make things right for you. If you ever fancy giving us another go, we'd be delighted to have you back.

Rated 5 out of 5 stars

Bought as a gift for my sister

Bought as a gift for my sister. Easy process and quick to respond. I can't wait for them to start arriving 😄

28 November 2025
Unprompted review
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Reply from Batch Coffee

Thanks Sarah. I hope your sister enjoys the coffee :)

Rated 4 out of 5 stars

Its my first time using Batch Coffee

Its my first time using Batch Coffee. Love the idea and happy with the quantities and price. But I would really love to be able to tailor the tastes a tad. At least say a preference, but i understand that Batch isnt a huge business and I may end up with flavours which just aren't my bag.

4 December 2025
Unprompted review
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Reply from Batch Coffee

Thanks JC :) We understand that everyone has preferences in taste but so we always include a variety of flavour profiles in our boxes. Always the highest quality coffee.

Rated 5 out of 5 stars

Good coffee

Easy to order. Great packaging. Good coffee.

7 November 2025
Unprompted review
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Reply from Batch Coffee

Great - Thanks Jen :)

Rated 5 out of 5 stars

Quality

Quality, freshness and variety are superb

I love that the bags are compostable too

5 October 2025
Unprompted review
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Reply from Batch Coffee

Thanks Nikos. Appreciate the comment on the compostable bags - it was a real effort to create these as not many other brands are doing this at the moment but we think it's worth it and always nice to hear customers acknowledging this too :)

Rated 5 out of 5 stars

Great coffee

Great coffee - they do the hard work of picking the interesting coffees and there has not been a single month of having to repeat the coffee or one that I have not enjoyed

1 September 2025
Unprompted review
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Reply from Batch Coffee

Cheers Huzaifa :) we agree. There's so many incredible coffees out there it's hard to stick to the same one.

Rated 5 out of 5 stars

Batch is the best

I have 2 subscriptions rotating for variety and this is by far the best. I have to reduce this down to the 1 as it triggers a mini celebration each time to get to the Batch one!

29 September 2025
Unprompted review
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Reply from Batch Coffee

Haha. Thanks Vincent - we also have mini celebrations as the coffee arrives here.

Rated 5 out of 5 stars

Best of the best

10/10 - This is genuinely the best subscription coffee on the market. Different brewers every month, you don’t know real coffee until you’ve tried this!

27 September 2025
Unprompted review
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Reply from Batch Coffee

Yes Tom!!! Thanks for the fantastic 10/10 review :)

Rated 5 out of 5 stars

Nice coffees in my batch

The coffee arrived as promised
I was sent two types in my batch and they were completely different.
I normally go for dark roasts and espresso strength the two you sent changed my views of what coffee could taste like
Both complex but the songbird from KIN was fruity and sweet-the Samba from Danelaw was earthier and richer
A lovely alternative to the daily double epresso

19 September 2025
Unprompted review
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Reply from Batch Coffee

Thanks for the really great review. We're all about highlighting the differences in flavour in specialty coffee - so nice to hear that you appreciate it :)

Rated 5 out of 5 stars

I have genuine joy when my Batch Coffee…

I have genuine joy when my Batch Coffee gets delivered through my door. Best coffee, and love everything about them. Would definitely recommend

20 August 2025
Unprompted review
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Reply from Batch Coffee

Thank you for a wonderful review Lauren. Great to hear you're loving the coffee :)

Rated 5 out of 5 stars

The customer service is brilliant

The customer service is brilliant. Seriously. Anytime I’ve needed assistance I’ve had a real person, who seems to genuinely care about helping me respond. The coffee is fantastic, but the people are next level. xx

19 August 2025
Unprompted review
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Reply from Batch Coffee

Amazing. Thanks Shanan! Means a lot :)

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