If you're into specialist coffee and want to try highly varied beans from different roasters, this is the subscription you need. Coffee comes well packaged, with some notes at the back of the ba... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was looking for a present for a man who has everything. I came across the Batch Coffee Club subscription and thought it would be interesting and widen his coffee knowledge and horizons. I benefit t... See more
Company replied
Bought this as a gift for my son. Easy to access (for an oldie) and delivery, product, etc. all as advertised. The quality and sourcing ethics are what I was looking for and the first delivery looks... See more
Company replied
What a fantastic little business. A wonderful bit of happy mail to receive. Beautiful packaging not to mention how wonderful it smells. The coffee was delicious and I really enjoyed reading about each... See more
Company replied
Company details
- Coffee Roasters
- also in
- Coffee store
Written by the company
We review and rate coffee that has been roasted throughout the UK. We then select the very best to include in our coffee subscription boxes.
Contact info
5 Ashmead Mews, ST7 2XW, Stoke-on-Trent, United Kingdom
- 07544942169
- tom@batchcoffee.co.uk
- batchcoffee.co.uk
4.8
Excellent
152 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Batch Coffee
Thanks Rob! Glad you're enjoying the selection of coffees.
Fabulous
Bought a coffee subscription for one of my best friends birthdays and he absolutely loves it! Lovely packaging and great beans, will definitely buy more! Would absolutely recommend.
5 October 2024
Unprompted review
Reply from Batch Coffee
Thanks so much for the wonderful review Fiona!
I'd never go anywhere else
I'd never go anywhere else! The testiest coffee in town. Service and delivery on point every time without fail.
21 October 2024
Unprompted review
Reply from Batch Coffee
Haha! Brian - Thanks so much for the review. 'Tastiest Coffee in Town' love it!
Very Nice Experience
This was my first time trying Batch Coffee Club. It is a very nice experience. The 2 bags of coffee are definitely carefully selected and they are quite nice.
12 October 2024
Unprompted review
Reply from Batch Coffee
Thanks for the review! Glad you have enjoyed the coffee :)
Excellent company
Excellent company, Excellent coffee, Even better service.
8 October 2024
Unprompted review
Reply from Batch Coffee
Excellent Review!!! Thanks so much for your kind words Andy :)
100% recommend
Tom is super friendly and responsive, sent us coffee despite missing the scheduled dispatch date and was brill when a mistake was made and we had two bags of the same coffee. Plus the coffee was delicious!
1 October 2024
Unprompted review
Reply from Batch Coffee
Haha. Thanks Els. So glad you've enjoyed the coffee.
Reply from Batch Coffee
Ahh. Thanks James. We also love the coffee!
Great service, great coffee
Great service, great decaf coffee. My go to every time!
4 September 2024
Unprompted review
Reply from Batch Coffee
Thanks so much for the great review :)
Lovely coffee
Lovely coffee, nicely packaged and loads of interesting flavours. The info you get about the coffee is great too.
23 August 2024
Unprompted review
Reply from Batch Coffee
Thanks Paul!
Wow!
Wow! Seriously superb coffee! Very easy to set up the subscription too. Fantastic service
11 July 2024
Unprompted review
Reply from Batch Coffee
Thanks Sahara!
I bought this for a friend who is very…
I bought this for a friend who is very particular about his coffee and he loved it. The packaging is good too and the personal customer service!
Thank you
21 June 2024
Unprompted review
Loving our Batch coffee…
Loving our Batch coffee…. so much so we took it on holiday to Cephalonia!
Subscription was initially a present from our son and daughter in law in Australia. We have subsequently continued the subscription and always look forward to our deliveries. Excellent communication and service from Tom and the team at Batch coffee.
26 May 2024
Unprompted review
Reply from Batch Coffee
Thanks so much for your kind words. Batch in Cephalonia - Love it!
GREAT coffee with amazing customer service
Really good coffee beans and great communication with me and has followed up since the delivery arrived, overall a great standard of care for the customer and a GREAT product for the customer.
6 March 2024
Unprompted review
Reply from Batch Coffee
Thanks Martin. Really great to hear that you've been enjoying the coffee.
First batch arrived
First batch arrived, and first coffee tasted " lost sheep" sublime!
Will be trying to order that again.
Box the coffee arrives in is stylish with tasting card and brew advice helpful ( I use aeropress), and I tried their timings suggested which worked well.
It's been a nice experience so far!
The coffee has far more nuance than my supermarket whole beans. Roast date couldn't get fresher.
27 January 2024
Unprompted review
Reply from Batch Coffee
Thanks for your kind words and fantastic to hear that you are using our brew guides for your Aeropress.
Ordered on the 10th December for a…
Ordered on the 10th December for a Christmas present and was told it would be dispatched on the 20th December. It is now the 27th December and I have still not received the coffee beans. Waste of money for a Christmas present that has been ruined!
27 December 2023
Unprompted review
Reply from Batch Coffee
Hey Abbie, I'm very sorry to hear that the coffee didn't turn up. It was dispatched on the 20th but unfortunately on rare occasions Royal Mail do take longer than the 1 or 2 days to deliver the coffee. Please reach out to us via our contact form on our website and we can arrange a refund.
Absolutely amazing coffee
Absolutely amazing coffee. Genuinely some of the best I have ever had. Had to wait for the batch to be ready but it was honestly worth it.
26 May 2023
Unprompted review
Reply from Batch Coffee
Thanks so much Aleks :)
Excellent coffee; bitter customer support.
Have had some really great coffee from the company, but their customer support is the worst I've experienced yet.
A small rock in one of their coffee bags made it into my grinder and caused damage to the burr.
Notified the company through the contact form on their website. No reply in two weeks.
I can't continue to support a company that won't support loyal customers.
11 March 2023
Unprompted review
Reply from Batch Coffee
Hey Adrian, again I'd just like to reiterate our apologies after our website forms were malfunctioning for a week, which lead to us not receiving your email. I believe everything has been resolved now.
Brilliant service
Brilliant service, lovely coffee. We had an issue and they sorted it out quickly, efficiently and with no mither would definitely recommend and continue to use 👍
7 July 2022
Unprompted review
Average
Despite one exceptional and two very good coffees, none of the coffees were any better or any worse that you could buy from any coffee shop. A few things in particular are worth nothing. The coffees are 200g, so you get less. There seems to be a focus on Brazilian coffees (which tend to be cheaper to buy). Delivery is not free, fair enough given the more regular frequency of delivery and the cost of fuel, but do keep in mind that most online places will offer you free delivery for very similar order value. Equally, the terrible Evri is used so it's pot luck whether it turns up in a week or delivered to the neighbouring street. It's not 25% off, but 25% the first installment -- the website doesn't make that entirely explicit. The info that accompanies the coffees is quite lengthy and focuses on the grower more than the coffee itself (I guess it's more objective) but given the standard of coffees on offer here, this service seems more geared to people who dabble in coffee rather than the enthusiasts.
16 June 2022
Unprompted review
Reply from Batch Coffee
Hey XYZ,
Firstly, I am really sorry that you feel this way. We pride ourselves on our customer service and if you had reached out on some of the issues above I’m sure we could have found solutions.
The bag sizes do come in 200g, there are many specialty roasters that use this size too. It is clearly communicated throughout the website. When we first started, we found that after sending various size bags, the two lots of 200g was the amount of coffee that our customers preferred and anything more than 400g at once was too much.
Brazilian coffee is certainly not a focus, we have so far used 3 Brazilians out of 22 coffees in 2022. We have also used 4 Ethiopians, 4 Colombian’s and 3 Guatemalan’s. We try to alternate origins constantly but selecting each coffee on its own merit. The coffees that we select are all ones that we feel our customers will enjoy and highlight best the origins as well as the coffee roasters.
The vast majority of our customers receive their coffee in two days which is delivered straight to their doorstep. Apologies if you had issues with the couriers. If you’d have let us know we could have arranged another courier if you were not happy with Evri.
Both our popups and website banners state 25% off your first box. Apologies again if this was confusing.
The lengthy reviews are the foundation of what we do. We try to promote the growers at origin but also the independent coffee roasters around the UK and prompt people to purchase directly from them if they like a coffee. The more information the better and we hope that people may learn something or find a roaster they love.
We are a small business and we are passionate about what we do. We are a team of coffee industry professionals and believe that each coffee we select is a great fit for our customers that are both enthusiasts and dabblers.
Best,
Tom.
Great way to experience different…
Great way to experience different coffees
13 May 2022
Unprompted review
Reply from Batch Coffee
We agree :) Thanks Charlotte
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