This is my second order from bathlabs. Had a good experience with both in terms of delivery of goods but very quickly a part broke (toilet seat fixing). I contacted them via email to report and they... See more
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See what reviewers are saying
Excellent service from Bathlab. Ordered tap on Monday and it arrived on Wednesday. The bath filler was easy to fit and operate and looks great, but as mentioned in previous comments its performance... See more
Company replied
Purchased a rimless back to wall toilet, soft close toilet seat and concealed flush. Products are good quality. Only gripe is the flush plate is a bit cheap and I don't think it will last long. Commu... See more
Company replied
Once our order was placed they kept us updated at all times. The order arrived in the alloted time frame well packed and in great condition except one item the toilet seat which had been damaged in tr... See more
Company replied
Company details
Written by the company
BathLab.co.uk is an online bathroom and shower retailer committed to making your dream bathroom a reality. We work direct with our suppliers to provide the latest in bathroom design at highly affordable price. We have been selling bathrooms online for over 15 years, so we know what is important for our customers. Unlike many bathroom retailers, our stock levels are kept updated so that when you buy from us you can relax knowing that your order will be with you soon. We offer free delivery in the UK for orders over £299 and the vast majority of our products can be with you within a few days, some even on a next day basis. If you have any questions or need help with your order, we are more than happy to assist. We are smaller than some of the "giants" in our industry which means we are able to answer our customers far quicker, we take pride in offering a high standard of customer service!
Contact info
United Kingdom
- bathlab.co.uk
4.3
Excellent
141 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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The order arrived very smartly and…
The order arrived very smartly and swiftly. It hasn't been opened yet as the plumber was not swift. So I cannot comment on the products.
29 April 2024
Reply from BathLab.co.uk
Hi Fiona,
Thank you for your review and it's great to hear that the order arrived as expected.
Kind regards,
Greg
We ordered the wrong colour vanity …
We ordered the wrong colour vanity unit be mistake and it was swiftly swapped for the correct colour
Great correspondence and great products
26 April 2024
Reply from BathLab.co.uk
Hi,
Thank you for the review and feedback, it is much appreciated. And I'm glad we got the unit colour sorted out for you!
Best regards,
Greg
Excellent service.
26 April 2024
Reply from BathLab.co.uk
Hi Martin,
Thank you for your review and kind words.
Best wishes,
Greg
Ordered two sets of radiator valves
Ordered two sets of radiator valves. They arrived on time and are perfect. Used them for bathroom towel radiators.
12 April 2024
Unprompted review
Reply from BathLab.co.uk
Hi Elizabeth,
Thank you for your review, I am glad you are happy with the valves!
Best wishes,
Greg
not clear when you order handles that…
not clear when you order handles that is only one handle had to order another one cost me delivery charge twice because of this
27 April 2024
Reply from BathLab.co.uk
Hi Roy,
Thanks for the review. Sorry you were disappointed that the handle was a single handle and not more than advertised. The description does list this as single handle, the image is a single handle and the quantity drop down menu allows you to select the quantity needed - but I appreciate it can be easy to miss these things.
I'm not sure the 1/5 star review is quite fair, but never mind!
Best wishes,
Greg
Reply from BathLab.co.uk
Hi Julie,
Thank you for your review, that is much appreciated.
Kind regards,
Greg
Easy purchase.
Easy ordering and item purchased were delivered within the given time scale.
27 February 2024
Reply from BathLab.co.uk
Hi Terry,
Thanks for the review, glad to hear it arrived on time.
Best wishes,
Greg
Very good customer service
Very good customer service re an out of stock item where I was continually updated.
1 March 2024
Reply from BathLab.co.uk
Hi Paul,
Thanks for your review and I'm glad you are happy with the service provided.
Best regards,
Greg
Once our order was placed kept us…
Once our order was placed they kept us updated at all times. The order arrived in the alloted time frame well packed and in great condition except one item the toilet seat which had been damaged in transit. Informed them on the day of arrival and they got back to us within an hour to arrange a replacement. This arrived two days later. Excellent customer service would not hesitate to recommend this company and would certainly use again for any future needs.
26 February 2024
Reply from BathLab.co.uk
Hi Glen,
Thank you for your review and kind words. I am glad to hear you are happy with everything and glad we could sort the damaged seat out quickly for you.
I hope the room is coming along well!
Kind regards,
Greg
Good quality product
27 January 2024
Reply from BathLab.co.uk
Hi Surinder,
Thank you for your review, I'm glad to hear you are happy with your order.
Kind regards,
Greg
Great customer service…
We received excellent customer service from Greg, we found him very accommodating and responsive.
Efficient delivery, very pleased with our vanity unit and sink.
17 January 2024
Reply from BathLab.co.uk
Hi Claire,
Thank you for your review. I'm glad I could help and even more glad to hear you're pleased with the new unit!
Kind regards,
Greg
Great apart from item damaged
Great apart from item damaged. And it was somewhere where you wouldn’t notice until fitting it. Have asked for some guidance but not hopeful due to there being a contact within 48hrs policy
6 January 2024
Reply from BathLab.co.uk
Hi Cheryl,
Thank you for your review. Unfortunately you did report the damage outside of the time window given for that but please do come back to me on the email I sent you and we can see if there is anything we can do to help.
Kind regards,
Greg
Excellent customer service
Unfortunately, due to incorrect supply information from their suppliers, it was looking as though items we’d ordered over the Christmas period wouldn’t arrive in time for our bathroom fit. However, Greg at Bathlab went above and beyond to ensure that in the end they were delivered in time. I couldn’t recommend this company more highly, they absolutely know how to deliver excellent customer service.
8 January 2024
Reply from BathLab.co.uk
Hi Carrie,
Thank you for your lovely review, I am glad we managed to get this resolved in time for you and hope the renovation is going well!
Kind regards,
Greg
A prompt service and far cheaper than…
A prompt service and far cheaper than high street costs.
3 January 2024
Reply from BathLab.co.uk
Hi David,
Thank you for your review, I'm glad to hear your order arrived promptly and was good value.
Kind regards,
Greg
Amazing customer experience and…
Amazing customer experience and beautiful products!
1 December 2023
Unprompted review
Reply from BathLab.co.uk
Hi Sophie,
Thank you for your feedback and the kind comments. I am glad to hear you have been happy with everything.
Best wishes,
Greg
Very quick delivery well protected all…
Very quick delivery well protected all around the bath, beautiful bath,
1 problem it would have saved a lot of time if this bath had instructions attached to the selling instruction's this" bath cannot be drilled to take a mixer tap and can only take a very new style bathtub "filler costing another £129.00" otherwise very happy with supplier and bath tub
6 December 2023
Reply from BathLab.co.uk
Hi Ann,
Thank you for your review and feedback which is very much appreciated.
I have checked your order and cannot see that we have supplied you with a bath, just a filler tap - but it might be from a different order? Regardless, happy to hear you're happy with everything and I hope the project is going well.
Kind regards,
Greg
Price and quality excellent
I bought a new toilet from Bathlab, price and quality were excellent. I was pressed for time with the installation and Greg was so helpful. The item was delivered in good time and i was so grateful.
29 November 2023
Reply from BathLab.co.uk
Hi Gillian,
Many thanks for taking the time to leave us this review and I am very glad to hear you are happy with the new toilet.
Kind regards,
Greg
very helpful and a great product
6 November 2023
Reply from BathLab.co.uk
Hi Catherine,
Thank you for the review, I hope the room is coming together nicely for you!
Kind regards,
Greg
Great service and products
Great service and products, very good value. Would have given 5 stars but one small part was faulty. It was very swiftly replaced but is yet to be fitted by the plumber and it looks slightly different from original but I expect it to be all good. Greg is a real person and not a bot and very easy to communicate with.
30 October 2023
Reply from BathLab.co.uk
Hi,
Thank you for your review and your kind words. The replacement part should be fine but if there are any concerns please do come back to me and I can look into that for you.
Otherwise, I hope the bathroom is coming along well and I am sure it will be stunning once completed!
Kind regards,
Greg (not a 🤖!)
Patient and efficient service
Greg was very patient and helpful during the whole ordering and returning processes.
His support was invaluable.
Thanks so much
12 October 2023
Reply from BathLab.co.uk
Hi Joan,
Thank you for your kind review. I'm very glad to have been able to help and hope the new bathroom is coming along well!
Kind regards,
Greg
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