This is my second order from bathlabs. Had a good experience with both in terms of delivery of goods but very quickly a part broke (toilet seat fixing). I contacted them via email to report and they... See more
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See what reviewers are saying
Excellent service from Bathlab. Ordered tap on Monday and it arrived on Wednesday. The bath filler was easy to fit and operate and looks great, but as mentioned in previous comments its performance... See more
Company replied
Purchased a rimless back to wall toilet, soft close toilet seat and concealed flush. Products are good quality. Only gripe is the flush plate is a bit cheap and I don't think it will last long. Commu... See more
Company replied
Once our order was placed they kept us updated at all times. The order arrived in the alloted time frame well packed and in great condition except one item the toilet seat which had been damaged in tr... See more
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Company details
Written by the company
BathLab.co.uk is an online bathroom and shower retailer committed to making your dream bathroom a reality. We work direct with our suppliers to provide the latest in bathroom design at highly affordable price. We have been selling bathrooms online for over 15 years, so we know what is important for our customers. Unlike many bathroom retailers, our stock levels are kept updated so that when you buy from us you can relax knowing that your order will be with you soon. We offer free delivery in the UK for orders over £299 and the vast majority of our products can be with you within a few days, some even on a next day basis. If you have any questions or need help with your order, we are more than happy to assist. We are smaller than some of the "giants" in our industry which means we are able to answer our customers far quicker, we take pride in offering a high standard of customer service!
Contact info
United Kingdom
- bathlab.co.uk
4.3
Excellent
141 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Good product good price
13 October 2023
Reply from BathLab.co.uk
Hi,
Thank you for your review. I'm glad to hear you were happy with your order.
Thanks again,
Greg
Communication directly with Bath Lab…
Communication directly with Bath Lab was good and they were eager to help resolve the issue.
However, it might be helpful in the future to improve the delivery service.
5 October 2023
Reply from BathLab.co.uk
Hi,
Thanks for your review and feedback which is very useful.
I'm very sorry for the issue we had with your delivery but am glad we were able to get it resolved for you in the end.
I hope the bathroom refurbishment is coming along well!
Kind regards,
Greg
Great prompt and personal service
Had a sink and shower screen safely delivered. Very impressed with the prompt and personal service - was immediately contacted after ordering with delivery options and goods were delievered on time. Very happy with Bath Lab.
5 October 2023
Reply from BathLab.co.uk
Hi David,
Many thanks for your review and kind words. I am glad to hear you were happy with everything and hope the bathroom project is going well.
Kind regards,
Greg
Friendly and helpful customer service
Friendly and helpful customer service, even though it was only one small part I had ordered.
5 October 2023
Reply from BathLab.co.uk
Thanks for the review, glad to hear we could help with this.
Best wishes,
Greg
Good reliable service
26 September 2023
Reply from BathLab.co.uk
Hi Jan,
Thank you for your review, I hope the bathroom refurbishment is going well.
Kind regards,
Greg
Very Happy. Great quality, Easy to order.
Ordered a vanity sink unit. Website easy to use and order. Very happy with the product. Small issue with the first delivery where it came earlier than stated and we missed it by 5 mins but sorted quickly and efficiently by Greg (Thanks again!). Overall very happy.
11 September 2023
Reply from BathLab.co.uk
Hi Steve,
Many thanks for your review and your kind words. Glad we could get the vanity unit sorted for you.
Kind regards,
Greg
Good product, good price poor delivery service
I bought a Britton bathrooms vanity unit which was on sale at Bathlab. Now that it has arrived I am pleased with the product. However the delivery process was painful - took a whole day off work to wait in for it. In the afternoon I rang to get a delivery time but was told it wasn't coming. Didn't get any notice of the re-delivery which was left in my bin store (Why did I have to wait in if it could be left?!) The customer services were very helpful and apologetic but not in control of the facts. Probably too much hassle to use Bathlab again.
28 August 2023
Reply from BathLab.co.uk
Hi,
Thank you for your feedback and my apologies that your original delivery had to be rearranged with you.
We did email you in the morning on both delivery days to advise but I appreciate the frustration when plans change last minute.
I am glad you are happy with the unit and hope the bathroom project is going well.
Kind regards,
Greg
BathLab.co.uk
5 star customer service from Greg
5 star customer service from Greg. We unfortunately had a few issues with our order, which was down to the manufacturer and courier company. Greg was so quick to respond and resolve all of our issues. It’s not often you deal with a company that resolves issues so efficiently!
8 September 2023
Unprompted review
Reply from BathLab.co.uk
Hi Rachel,
Thank you for your review and your kind words. I'm glad we were able to sort out the issues for you and hope the new bathrooms are coming along well!
Kind regards,
Greg
Reply from BathLab.co.uk
Hi Steven,
Thank you for the review, it is much appreciated. My apologies that the panel was lost by the courier but I am glad that you have received the replacement now.
Kind regards,
Greg
Reply from BathLab.co.uk
Hi Stephen,
Thank you for your review, I am glad you are happy with your order.
Many thanks,
Greg
Excellent customer service
Contacted Bathlab, with queries about a bath screen, via online chat. Excellent response from Greg who went out of his way to find answers to all my questions. The screen arrived very quickly too - less than the 3 days mentioned.
31 July 2023
Reply from BathLab.co.uk
Hi Kevin,
Thank you for your kind words and glad to have helped.
Kind regards,
Greg
Top product
Good product, good communication and quickly dealt with an issue (not of their making) without fuss
28 July 2023
Reply from BathLab.co.uk
Hi David,
Thank you for your review, I'm glad we were able to rectify the issue quickly for you.
Kind regards,
Greg
Great products
Great products, prices and customer support.
will use again whenever possible
25 July 2023
Reply from BathLab.co.uk
Hi Dan,
Thanks for your review. I am glad to hear you were happy with everything and hope we can help you again in the future.
Kind regards,
Greg
Spot on service at the right price
17 July 2023
Reply from BathLab.co.uk
Hi Melvyn,
Thank you for your review, it is much appreciated.
Kind regards,
Greg
Amazing customer service
Amazing customer service! I realised I ordered the wrong item the day before it was due to be delivered, Greg, stopped the delivery and got me the right item still delivered next day. Highly recommended company with competitive pricing too.
17 July 2023
Reply from BathLab.co.uk
Hi Lisa,
Thank you for your review and your kind words. Glad to have been able to help and I hope the bathroom project is going well!
Kind regards,
Greg
Not happy at all and will not recommend
I have ordered the door handle and paid for Express delivery £7.99 and expecting my order to arrive next day , but it did not arrive I rang them and they saif they will order from the supplier once the customer place the on their website and when they received it they will forward it to the customer. I have have received the product after 10 days after paying for express delivery . The quality of the product is absolutely rubbish .
13 July 2023
Unprompted review
Reply from BathLab.co.uk
Hi Jameeluddin,
I am sorry to hear you are not happy with your order.
We do offer a next day service on a lot of our products but not on the one you had selected, the express delivery service is 2-3 working days as advertised. Some of our products come from our own stock, some come in first and some are sent directly - but that is allowed for in our quoted delivery times.
I have checked and can see your order was delivered after 4 days (not 10 as claimed...) so I apologise that the delivery took a day longer than expected and have refunded you the difference in express and standard delivery.
We do sell a lot of the item ordered and I haven't had negative feedback on it before, If you are not happy with it, please email us on sales@bathlab.co.uk to arrange a return.
Kind regards,
Greg
First class service
27 June 2023
Reply from BathLab.co.uk
Hi Peter,
Thank you for your kind words, glad you are happy with the service.
Kind regards,
Greg
If I could rate this company more than…
If I could rate this company more than 5 stars I would have! Not very often I write a review but the level of service I received warranted an excellent review. Thank you so much.
25 June 2023
Reply from BathLab.co.uk
Hi Osman,
Thank you for your review and your kind words, happy to have helped!
Kind regards,
Greg
Great service
Smooth, efficient,good value for money,good quality products,as a bathroom installation company,I would recommend Bathlab 👍
22 June 2023
Reply from BathLab.co.uk
Hi Joseph,
Thanks for your kind words. Glad you are happy with everything and I hope we can help you with future projects.
Kind regards,
Greg
Reply from BathLab.co.uk
Hi Rachel,
Thanks for your review, I hope the bathroom project is going well!
Kind regards,
Greg
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