First time needing support and they were able to help me troubleshoot and diagnose the issue. I owned one of the originals and after the service experience, how well they stood behind their product b... See more
Company replied
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Review summary
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Just getting started. But evrything has gone smothly so far. Ordering & delivery was easy and prompt. Customer service was very helpful on changing size. Great experience so far
Company replied
I did read a lot of reviews before I commented to the purchase. Not only reviews thru Bathmate, articles online also. One article compared bathmate to extenders, which to me look more difficult to us... See more
Company replied
Although this is my first purchase of any pump I will say it is made very well and really works. I had doubts but after receiving mine and trying out for the past few days I can tell I have gotten lon... See more
Company replied
Company details
- #43 of 48 best companies in Medical Equipment Supplier
Information provided by various external sources
Discover an effective approach to penis enlargement with Bathmate ✅ The world’s best-selling penis pump ✅ Free Shipping ✅ Real Results ✅ & Guaranteed Satisfaction ✅ Buy direct today! ✅
Contact info
United Kingdom
- bathmatedirect.com
4.2
Great
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Apparently Sound Products and Good Service
So far (May 2026), on balance, the products I ordered are as advertised and arrived in a timely manner. Shipping was also discreet.
I have yet to attest to effectiveness as I have only just started using the products I ordered. (I recently ordered another product.)
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Update: As of late June 2026, approximately more than one month after starting to use my HydroExtreme7, I have noticed a difference: I am noticing and feeling firmer erections and larger erections. And my partner has attested to this: she said it felt different the last time we had sex, that I felt bigger. Girth is where we have noticed the largest gains, and we are hoping for more.
Where I have noticed some issues is that -- as at least one other review has testified -- the head of my penis can get stuck so that I don't always experience the full impact of the pump. Per the earlier referenced recommendation, I am going to try using Vasoline so that my penis can slide smoothly into the pump.
26 May 2026
Reply from Bathmate
Hi Robert
Thank you for your thoughtful feedback!
We’re pleased to hear that your products arrived in a timely and discreet manner and that everything has matched your expectations so far. It’s also great to know you felt confident enough in your experience to place another order.
As with many products, consistency and proper use are important, so we hope your experience continues to be a positive one as you spend more time using them.
We truly appreciate your support and thank you for choosing Bathmate!
The website had quality presentation
The website had quality presentation, well constructed and intuitive to navigate and learn from.
25 May 2026
Reply from Bathmate
Hi Steve
Thank you for your fantastic feedback!
We’re delighted to hear that you found the website well presented, intuitive to navigate, and informative. We work hard to create a smooth and user-friendly experience, so it’s great to know that reflected in your visit.
We truly appreciate your support and thank you for choosing Bathmate!
Review of shopping experience
I was well satisfied with my shopping experience at your store. All went well. I go what I needed, NO problem and quickly...
25 May 2026
Reply from Bathmate
Hi David
Thank you for your wonderful feedback!
We’re delighted to hear that you were satisfied with your shopping experience and that everything went smoothly from start to finish. It’s great to know you were able to get what you needed quickly and without any problems.
We truly appreciate your support and thank you for choosing Bathmate!
Reply from Bathmate
Hi Phillip
Thank you for your feedback!
We’re delighted to hear that you’re happy with the products. Your support means a lot to us, and we’re pleased we could provide a great experience.
Thank you for choosing Bathmate!
Reply from Bathmate
Hi Donnie
Thank you for your great feedback!
We’re delighted to hear that you found the service responsive and that your item arrived so quickly after ordering. We work hard to provide fast delivery and a smooth experience from start to finish.
We truly appreciate your support and thank you for choosing Bathmate!
So far so good.
15 May 2026
Reply from Bathmate
HI Jim
Thank you for your feedback!
We’re glad to hear things are going well so far. We appreciate you giving Bathmate a try and hope your positive experience continues as you keep using the product.
Thank you for your support!
Works great and exactly as advertised
11 May 2026
Reply from Bathmate
Hi Greg
Thank you for your feedback!
We’re delighted to hear that the product is working great for you and performing exactly as advertised. Providing reliable, high-quality products that meet expectations is what we strive for.
We truly appreciate your support and thank you for choosing Bathmate!
Your Customer service is beyond any…
Your Customer service is beyond any that I have experienced in years! Your Staff was very helpful and because of such, I upgraded my item and look forward to using it! GREAT JOB!!!
20 May 2026
Reply from Bathmate
Hi Kene
Thank you so much for your amazing feedback!
We’re thrilled to hear that our customer service stood out to you and that our team was able to help make your experience such a positive one. It’s fantastic to know their support gave you the confidence to upgrade your item, and we’re excited for you to start using it.
Your kind words truly mean a lot to the entire team. Thank you for your support and for choosing Bathmate!
Great buying experiance but was…
Great buying experiance but was underwhelmed with the customer support
20 May 2026
Reply from Bathmate
Hi Mike
Thank you for your honest feedback.
We’re pleased to hear that you had a great buying experience, though we’re sorry to learn that our customer support did not meet your expectations. We always aim to provide the same high standard of service throughout the entire customer journey, so your comments are important to us.
We appreciate you sharing your experience, and we’ll use your feedback to help improve our support moving forward.
Mark was super informative and fast to…
Mark was super informative and fast to respond back. The issue was resolved and came to the an ideal conclusion.
20 May 2026
Unprompted review
Reply from Bathmate
Hi Thomas
Thank you for your wonderful feedback!
We’re delighted to hear that Mark was informative, responsive, and able to help resolve the issue to a positive outcome. Providing fast and helpful support is very important to us, so it’s great to know your experience reflected that.
We truly appreciate your kind words and your support!
Very simple and quick process.
15 May 2026
Reply from Bathmate
Hi Steve
Thank you for your feedback!
We’re pleased to hear that you found the process simple and quick. We aim to make every step as smooth and straightforward as possible for our customers.
Thank you for choosing Bathmate!
Worked as advertised waiting on results…
Worked as advertised waiting on results as I continue to use
8 May 2026
Reply from Bathmate
HI Bo
Thank you for your feedback!
We’re glad to hear the product is working as advertised so far. Consistency and proper use are important, so it’s great that you’re continuing with your routine and monitoring your progress.
We appreciate your support and look forward to hearing more about your experience over time!
I do like the warm water comfort but it…
I do like the warm water comfort but it seems like I get a bit stuck when pumping out water. Almost as if the width is not enough for girth, seemingly getting bent sideways and unable to straighten out.
6 May 2026
Reply from Bathmate
HI Fred
Thank you for your feedback!
We’re glad to hear you’re enjoying the comfort of the warm water experience. We understand that finding the right fit and positioning can take a little adjustment, especially when it comes to girth and maintaining comfort during use.
It may help to experiment with positioning, water level, and ensuring you’re using the correct cylinder size for the best experience. If you continue to experience discomfort or feel the fit may not be ideal, you can contact our support team at support@bathmatedirect.com for further guidance and sizing advice.
We appreciate you sharing your experience and thank you for choosing Bathmate!
Great Product and Great Service
Great Product and Great Service! I cant wait to experience the results of this product.!
6 May 2026
Reply from Bathmate
Hi Alex
Thank you for your fantastic feedback!
We’re delighted to hear that you’re happy with both the product and the service. It’s exciting to know you’re looking forward to your journey and the results ahead.
We truly appreciate your support and thank you for choosing Bathmate!
Very good information on product…
Very good information on product descriptions. Very easy ordering and checkout process.
12 May 2026
Reply from Bathmate
Hi P Bastin
Thank you for your great feedback!
We’re pleased to hear that you found the product descriptions informative and the ordering and checkout process easy to use. We work hard to make the experience as clear and straightforward as possible from start to finish.
We truly appreciate your support and thank you for choosing Bathmate!
it is a well made product.
11 May 2026
Reply from Bathmate
Hi Paul
Thank you for your feedback!
We’re delighted to hear that you found the product to be well made. We take great pride in the quality and craftsmanship of our products, so it’s wonderful to know that came through in your experience.
Thank you for choosing Bathmate!
Purchased pump after recent…
Purchased pump after recent prostatectomy. So far so good. A quality pump and easy to use!
29 April 2026
Reply from Bathmate
Hi James
Thank you for your feedback!
We’re pleased to hear that your experience has been positive so far and that you’ve found the pump easy to use and well made. Quality and ease of use are very important to us, especially during recovery and rehabilitation.
We appreciate your support and wish you all the best in your continued recovery journey.
Love the attention to privacy and…
Love the attention to privacy and discretion! Amazing products and well worth the investment!! I’ll definitely continue shopping with them
7 May 2026
Reply from Bathmate
Hi Prezz
Thank you so much for your kind words! We're delighted to hear you appreciate our commitment to privacy and discretion. It’s wonderful to know you’re enjoying the products and feel they’re worth the investment. We truly appreciate your continued support and look forward to serving you again!
EXCELENT RESULTS FROM 5 1/4 TO 6 1/2 IN…
EXCELENT RESULTS FROM 5 1/4 TO 6 1/2 IN CIRCUNFERENCE AND 6 1/2 TO 7 3/4 IN LONG
2 May 2026
Reply from Bathmate
Hi Alfonso
Thank you for sharing your results! We're thrilled to hear about your progress and that you've had such a positive experience. Your feedback and support mean a lot to us!
Stronger thicker better erections
Stronger thicker better erections. Definitely worth it.
17 April 2026
Reply from Bathmate
Hi Jay
Thank you for sharing your experience! We're glad to hear you're happy with the results and feel the product has been worth it. Your feedback is greatly appreciated!
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