First time needing support and they were able to help me troubleshoot and diagnose the issue. I owned one of the originals and after the service experience, how well they stood behind their product b... See more
Company replied
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Review summary
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Reviews shaping this summary
Just getting started. But evrything has gone smothly so far. Ordering & delivery was easy and prompt. Customer service was very helpful on changing size. Great experience so far
Company replied
I did read a lot of reviews before I commented to the purchase. Not only reviews thru Bathmate, articles online also. One article compared bathmate to extenders, which to me look more difficult to us... See more
Company replied
Although this is my first purchase of any pump I will say it is made very well and really works. I had doubts but after receiving mine and trying out for the past few days I can tell I have gotten lon... See more
Company replied
Company details
- #43 of 48 best companies in Medical Equipment Supplier
Information provided by various external sources
Discover an effective approach to penis enlargement with Bathmate ✅ The world’s best-selling penis pump ✅ Free Shipping ✅ Real Results ✅ & Guaranteed Satisfaction ✅ Buy direct today! ✅
Contact info
United Kingdom
- bathmatedirect.com
4.2
Great
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good buying process .
26 April 2026
Reply from Bathmate
Hi John
Thank you for your kind review! We're delighted to hear you had a very good buying process with us. We truly appreciate your support and look forward to serving you again in the future.
The items I ordered weren't delivered…
The items I ordered weren't delivered to the right address, now I'm down 220 dollars
13 April 2026
Reply from Bathmate
Hi Jose
We're sorry to hear about the delivery issue and understand how frustrating that must have been. Our support team has already assisted with this matter, and we can confirm that your order has been reshipped. We appreciate your patience and the opportunity to make this right for you.
Superb
This is a no-brainer, no- bluff investment. This personal device truly delivers the results if used with consistency. A real ingenious product 👍🏻.
12 April 2026
Reply from Bathmate
Hi Pratheek
Thank you for your fantastic feedback!
We’re delighted to hear that you’ve had such a positive experience and found the product to be a worthwhile investment. Consistency is key, so it’s great to know you’re seeing the results and value it was designed to deliver.
We really appreciate your support and kind words about the product. Thank you for choosing us!
The attention to detail
The attention to detail, covering all aspects of the products. Providing pertinent information about using the products safely. Overall very good service!
10 April 2026
Reply from Bathmate
Hi Julio
Thank you for your wonderful feedback!
We’re delighted to hear that you appreciated the attention to detail and the information provided to help use the products safely and effectively. Delivering clear guidance alongside great service is very important to us, so it’s fantastic to know this stood out to you.
We truly appreciate your support and kind words. Thank you for choosing Bathmate!
Very good shipment and well made product
2 April 2026
Reply from Bathmate
Hi Bowser
Thank you for your great feedback!
We’re pleased to hear that you were happy with the shipping experience and that you found the product to be well made. We take pride in both quality and service, so it’s wonderful to know that reflected in your experience.
Thank you for choosing Bathmate!
Quit thinking about it and get one!!
Thank you Bathmate for providing a quality product, great service and shipping. I had been looking at these for a while and wish I would have bought one sooner. Anyone thinking about pumping should give bathmate a try it really is the Best pump ever!!
7 April 2026
Reply from Bathmate
Hi Steve
Thank you so much for your amazing feedback!
We’re delighted to hear that you’re happy with the quality of the product, our service, and the shipping experience. It’s especially great to know that after considering it for a while, you’re pleased you decided to give it a try.
Your recommendation and kind words mean a lot to us. Thank you for choosing Bathmate—we truly appreciate your support!
Need better instructions on how used…
Need better instructions on how used the pump or a clear video waste my money I want do it again.
8 April 2026
Reply from Bathmate
Hi Tony
Thank you for your feedback—we’re really sorry to hear about your experience.
We understand how important clear instructions are when using the pump, and we’d love to help you get the most out of it. We have a full range of step-by-step guides and video tutorials available on our online portal here: https://bathmatedirect.com/pages/how-to-use
If you’re still unsure or feel anything is missing, you can also email our support team for further assistance—they’ll be happy to provide any additional guidance you need.
We’d really appreciate the chance to turn your experience around.
All of my concerns were handled in a…
All of my concerns were handled in a friendly and professional matter.
14 April 2026
Reply from Bathmate
Hi Lynn
Thank you for your kind feedback!
We’re really pleased to hear that all of your concerns were handled in a friendly and professional manner. Providing helpful and supportive service is very important to us, so it’s great to know we met your expectations.
If you ever need anything else, we’re always here to help.
Poorly engineered
This product shows clear design limitations in my experience.
The main issue appears to be the size of the base opening. The current dimensions seem oversized, with a diameter of approximately 6.4 cm (which corresponds to a circumference of 20.1 cm), resulting in an unnecessarily large opening in practical use. (Even for very well-endowed men.)
In my case, with an erect size of approximately 23 cm in length and 14 cm in circumference, this imbalance becomes particularly noticeable. As a result, the device does not provide an optimal fit, which affects both handling and overall functionality.
During use, correct positioning becomes difficult, and it is challenging to achieve a stable and comfortable seal. This leads to repeated adjustments and negatively affects the overall user experience.
Additionally, the device must be positioned as high as possible during use in order to avoid the scrotal area, as otherwise there is a risk of it being drawn into the chamber. This forces a suboptimal positioning throughout the entire use.
In practice, this results in the penis resting on the lower side of the cylinder and rubbing along the Plexiglas wall during expansion. The skin can adhere to the material, which significantly reduces comfort. It creates an effect similar to pressing a finger against glass and trying to draw a line.
To avoid this, a small amount of Vaseline should be applied in that area.
Furthermore, when fully filled with water, the device becomes very heavy. Even with a support strap, a significant portion of the weight remains, meaning it must be continuously supported by one hand during use. This further reduces comfort.
From a design perspective, the issue with the base insert appears relatively easy to solve. A redesigned base insert with a smaller and better-adapted opening, as protection against scrotal suction, would likely significantly improve both performance and user comfort.
Overall, the concept is interesting, but in practice the execution does not appear fully developed or optimally adapted to real-world use conditions.
27 March 2026
Unprompted review
Reply from Bathmate
Hi Oscar
Thank you for your enthusiasm! We're excited for you to try it and truly appreciate you calling it your number one—hope it exceeds your expectations!
I have had one for years
I have had one for years. Wanted to upgrade, and I have no doubt in my mind that I will be pleased.
10 April 2026
Reply from Bathmate
Hi Joe
Thank you for your loyalty and continued trust in our products! We're so glad to hear you've enjoyed yours for years and decided to upgrade. We’re confident you’ll be just as pleased with your new one
Decent device , horrible service so far
I've been using a Hydromax 7 wide boy for a month. I purchased a HydroXtreme 6 thinking the H7WB a bit big & wanted to try the hand bulb. I took the HX6 out of the wrap & saw it was too small. Emailed support right then, not 24 hours after delivery explained why and my intension to apply the refund towards a HX7WB. The support response summary:
Returns must be shipped to the UK, beware
international shipping is cost prohibitive. I can take a 35% refund and keep the unusable device.
I sent a reply to the Bathmate CS team and I'll be watching for their response. I really hope they prove me wrong and provide the type of customer service any one of us would expect after purchasing a device far more expensive than it's competitors.
6 April 2026
Unprompted review
Reply from Bathmate
Hi Justin
Thank you for your feedback! We're glad to hear you're enjoying the product 😊
Hydro extreme 7
I have used the Hydro extreme 7 for quite some time now and grew out of it and upgraded to the Hydro extreme 9. I am so happy with my purchase.
1 April 2026
Reply from Bathmate
Hi Anthony
Thank you so much for your continued support! We're thrilled to hear you enjoyed the Hydro Extreme 7 and that upgrading to the Hydro Extreme 9 has been such a great experience for you. Your satisfaction means a lot to us—enjoy your new setup!
Truth or just another company that is dishonest! My rating is for the hope in your…
My rating is for the hope in your product, especially with all the scams and dishonest promotions of these same products. My final rating will be determined by the effectiveness of your product. I don't know you and you don't know me. I'm a consumer who is offering you an opportunity for your company to prove to me that what you claim is truth and not a vain plot to rig men out of their hopes and money!
29 March 2026
Reply from Bathmate
Hi Donald
Thank you for your honest feedback—we completely understand your caution, especially given the number of misleading products out there. We appreciate you giving us the opportunity to earn your trust. Our focus is on providing a genuine product backed by real support, and we’re here to help you every step of the way. If you have any questions or need guidance as you get started, please don’t hesitate to reach out to support@bathmatedirect.com
Difficult to get and maintain a seal…
Difficult to get and maintain a seal (I’ve trimmed most of my pubic hair off)
16 March 2026
Reply from Bathmate
Hi Jim
Thank you for your feedback. We’re sorry to hear you’re having difficulty maintaining a seal. Achieving a good seal can sometimes take a little adjustment, and our support team would be happy to guide you with tips to improve your experience. Please feel free to reach out—we’re here to help.
hydro 7 fast shipping discreet packing
18 March 2026
Reply from Bathmate
Hi William
Thank you for your feedback! We’re glad to hear your Hydromax 7 arrived quickly and that the discreet packaging met your expectations. We truly appreciate your support!
Reply from Bathmate
Hi Max
Thank you for your kind feedback! We’re delighted to hear you found our team helpful, fast, and friendly. Providing great customer service is very important to us, and we truly appreciate your support!
Reply from Bathmate
Hi David
Thank you for your feedback, and we’re sorry to hear about your experience. This is not what we expect from our products. We’d really like the opportunity to look into this and help resolve the issue—please reach out to our support team so we can assist you further.
Mark representative was very helpful…
Mark representative was very helpful informative clear about helping me out in any way that he could therefore I was very pleased with his outstanding customer service, Thanks again much appreciate.
26 March 2026
Unprompted review
Reply from Bathmate
Hi
Thank you for your kind words! We’re delighted to hear Mark was so helpful, clear, and supportive throughout your experience. We’ll be sure to pass on your feedback to him. We truly appreciate your support!
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