BAXXIS Reviews 178

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their durability and appealing designs. Many people appreciate the wide selection of stylish phone cases that offer great protection. The customer service is frequently described as very helpful, responsive, and professional, often resolving issues quickly and effectively. However, some customers also noted that delivery times were often longer than expected, with some experiencing significant delays, especially during promotional periods. A few other people also felt that tracking information was sometimes unclear or that there were occasional issues with product defects upon arrival.

What people talk about most

Product

Consumers are highly satisfied with the product quality, often describing items as beautiful, strong, and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent quality,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many expressing dissatisfaction over long... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction with their... See more

Customer service

People report positive experiences with customer service, highlighting their fast replies and helpfulness.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The website is brilliant & easy to use. The quality of the photo's showing a high level of detail is impressive. Good communication from order to delivery. The only issue for me was that ll of the tra... See more

Rated 4 out of 5 stars

Second time ordering from Baxxis! Me and my friends love to bulk order from here. Lovely designs and the case does the job perfectly for our clumsyness ;) Shipment takes some time, especially i... See more

Rated 4 out of 5 stars

It's a great product. Good quality and nice designs. And the price is better than comparable competitors. The order just took much longer than what is promised the website. The costumer service answer... See more

Rated 5 out of 5 stars

Bought from Baxxis multiple times and have 0 complaints about anything - fast shipping, responsive support team, and most importantly, cases are excellent quality. Recently bought a green gleam case... See more


Company details

  1. Fashion accessories shop

Written by the company

Baxxis creates stylish and protective phone cases that are handcrafted with care and made to order. Each case features a durable dual-layer design for strong protection without sacrificing style. Loved by thousands of happy customers, Baxxis is all about combining design, quality, and individuality in every product.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

178 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I Realy like the Designs and the…

I Realy like the Designs and the quality of the cases.
The one thing that bothered me a litte was that it Took very Long to arrive. But i got some Emails which explained why it Took so Long. That was good for me to know.

28 December 2025
Unprompted review
Rated 5 out of 5 stars

Great, love it

The quality is very good, I really love my new cases.
Unfortunately I had to wait a lot for the cases but the customer service was really kind and answered all of my question, kept me updated.

30 December 2025
Unprompted review
Rated 4 out of 5 stars

really good

I ordered a phone case as a gift but there was an error and got the wrong case but I sent an email about it and they immediately helped me. Their customer service is amazing! The company is resending me the phone case for the right phone and I do not have to pay for any of it. I really love this website and would definitely order again! Because even though the case was for the wrong phone, it was really pretty and was good quality.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

The phone cases are beautiful and of good quality

The phone cases are beautiful and of good quality. Due to black friday it took a while before the order was delivered, but I was neatly kept informed of the delay.

Many beautiful designs, you can't choose. Super good quality.

17 December 2025
Unprompted review
Rated 4 out of 5 stars

Second time ordering from Baxxis

Second time ordering from Baxxis! Me and my friends love to bulk order from here. Lovely designs and the case does the job perfectly for our clumsyness ;)

Shipment takes some time, especially if ordered during a promotional period. Not a big issue, but good to know.

With the new case for my iPhone 17 pro with MagSafe it does feel a bit bulky at first, but after a week of using it doesn’t bother me anymore.

Will recommend and will probably order again! ❤️

24 December 2025
Unprompted review
Rated 4 out of 5 stars

Amazing cases

I loved the cases I order, really good material and lovely designs, but I was a little disappointed with the delivery time (3 weeks).

17 December 2025
Unprompted review
Rated 4 out of 5 stars

Shipping duration

The shipping duration was 3 weeks, I thought it was evry long, but the case looks exactly like on the website. I'm really happy with it.

18 December 2025
Unprompted review
Rated 2 out of 5 stars

The processing of the order and the…

The processing of the order and the delays were very long (18 days).
Baxxis took time to inform that the deadlines would be extended, no commercial gesture was made which I find a shame.
Despite everything, customer service is available and I am satisfied with the quality of the case.
But avoid sending promotional emails if you can't manage the order flow, it's very frustrating and doesn't make you want to repeat an order.

10 December 2025
Unprompted review
BAXXIS logo

Reply from BAXXIS

Hi Marie,

Thank you for your feedback, and we’re truly sorry for the delay - we understand how frustrating that was. We’re glad you’re happy with the case quality and our support team.

We’ve also emailed you with a compensation offer, as we want to make this right. Thank you again for helping us improve - your support means a lot to our small brand.

Rated 5 out of 5 stars

Baxxis phone cases exceeded my…

Baxxis phone cases exceeded my expectations. Cases are durable, stylish, and exactly as described. Customer service was professional and very supportive throughout the order. I appreciate their dedication and would gladly recommend them to others.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

I received everything quickly

I received everything quickly, the inserts are very beautiful and sturdy! I will buy again! My friends also bought them and everything was great! Thank you very much!:))

9 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look