BBQ Spit Rotisseries Reviews 3,470

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often noting their durability and effective performance. Many people highlight the fast and efficient delivery service, with items frequently arriving sooner than expected and in perfect condition. The customer service also receives high marks, with consumers appreciating the helpfulness and responsiveness of the staff, especially when resolving issues or providing guidance. However, some customers experienced issues with delivery, mentioning delays or problems with tracking. A few other people also felt that certain products had design flaws, such as a rotisserie skewer rod being too far from the heat source or a pizza oven being difficult to use. Additionally, some reviewers noted concerns about the build quality of specific items or the packaging of certain products.

What people talk about most

Product

People report positive experiences with product, often highlighting the quality and ease of use. Many... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the speed and efficiency of... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent quality of materials,... See more

Service

Clients share positive opinions on service, consistently praising its excellence, speed, and personalized... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the easy ordering process, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow, I have already received my order & I only placed it on Wednesday & today is Friday!! Absolutely brilliant service! More than 5 stars actually. Been kept in the loop the whole way through th... See more

Rated 5 out of 5 stars

Excellent. Problem with the delivery rectified overnight before the long weekend. We overloaded it with an oversized pig and it performed flawlessly. I bought my first setup from these guys 10yrs ago... See more

Rated 5 out of 5 stars

Beyond sensational!!! We could not have been happier with our purchase. We tested the rotisserie out with just one piece of lamb to be sure we had the timing etc right and then launched into a funct... See more

Rated 5 out of 5 stars

I have ordered several items from BBQ Spit including a new BBQ and all accessories. One of the items was a BBQ cover, and after seveal months away I returned to find the cover sun faded and split - af... See more



Company details

  1. Barbecue Shop

About BBQ Spit Rotisseries

Written by the company


BBQSPITROTISSERIES

About us

BBQ Spit Rotisseries is Australia’s largest spit roast store. Choose from over 70 models of spit rotisseries, smokers, pizza ovens, BBQs, and spit motors.



Flaming Coals Offset Smoker BBQ

Written by the company

Flaming Coals Offset Smoker BBQ
https://bit.ly/2Z3kTT6 If you are looking for a solid and sturdy Texas-style offset smoker without breaking the budget, then the Flaming Coals Offset Smoker BBQ is the logical choice. For added durability and efficiency, this smoker is constructed out of 3 & 4mm thick steel making it strong, the extra thickness in the body means less fuel is needed to maintain your desired cooking temperatures and together with the 20mm wide heat sealing tape around the cook chambers doors makes this one of the best value, high quality offset smokers available in Australia.

Customer service guarantee, 60 day returns, 1-2 year warranties

When you join our BBQ Spit Rotisseries family, you are covered by our Customer Service Guarantee, Returns and Warranty Policies

When you join our BBQ Spit Rotisseries family, you are covered by our Customer Service Guarantee, Returns and Warranty Policies
2-year warranty on Flaming Coals motors with our own onsite technician for your peace of mind 60 day returns policy on unused products from the date of purchase in case you change your mind 24-hour Monday-Saturday phone support 3 hour response time to emails 9am-5pm Monday-Saturday Online live chat support 9am-5pm Monday-Saturday Fast dispatch within 1 working day (for in-stock items) Assembly videos and user manuals to ensure you get the support you need Online Learning & Support Centre packed full of recipes and how-to guides Our own Facebook community to share ideas, tips, photos etc.

Contact info

BBQ Spit Rotisseries

Creating Lifelong Memories Over Charcoal!


4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

The product itself is of very poor…

The product itself is of very poor build quality. The way the unit sits on the kettle BBQ is horrible, it does not seal and a strong wind would blow it off making it unsafe. The large lip at the entrance of the pizza oven makes it very hard to slide a pizza in and out.
All in all atrocious cheap design that you can tell comes straight out of China.

2 February 2026
BBQ Spit Rotisseries logo

Reply from BBQ Spit Rotisseries

Hi Jake,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience with the kettle pizza attachment has been disappointing.

We understand your concerns around fitment, sealing, and ease of use, and we certainly do not want any customer to feel that a product they’ve purchased is unsafe or poorly designed. While many customers have had positive experiences with this attachment, we fully acknowledge that your experience has not met expectations, and that is something we take seriously.

To help us properly review this and understand exactly what is happening in your setup, we would really appreciate it if you could send through a photo or short video showing how the unit is sitting on your kettle and the issues you’re experiencing. We will be reaching out to you via email shortly, and you can simply reply to that email with the images or video attached.

Once we have a clearer view, our team will be able to assess this properly and discuss the best way forward with you.

Thank you again for bringing this to our attention. We appreciate honest feedback, as it helps us improve both our products and how we support our customers.

Kind Regards,
Jade D.

Rated 5 out of 5 stars

Great help

Great help, I had a broken item, they called to check and replaced the item without an issue.

15 July 2025
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Reply from BBQ Spit Rotisseries

We are glad that you are happy with our service. Happy Barbequing!

Rated 5 out of 5 stars

57cm Kettle Rotisserie Kit

What I ordered was the Rotisserie kit for a Kettle BBQ and the delivery was on time and goods undamaged. So far have used it a few times and have not had any problems and have enjoyed the end results. Highly recommended.

29 December 2025
BBQ Spit Rotisseries logo

Reply from BBQ Spit Rotisseries

We appreciate you taking a moment to share your experience with us James! We absolutely love it when we hear back from happy customers.

Rated 5 out of 5 stars

Very personalised service

Very personalised service, right down to going to the showroom to photograph a cover I wanted to purchase for the spit. It was so refreshing to actually be able to deal with a human for a change. I cant thank you enough.

3 December 2025
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Reply from BBQ Spit Rotisseries

Thanks so much for the awesome feedback. It's feedback like this that keeps us going!

Rated 5 out of 5 stars

Great customer service

Great customer service

9 January 2026
BBQ Spit Rotisseries logo

Reply from BBQ Spit Rotisseries

Reviews like these absolutely make our day. Thank you for sharing!

Rated 5 out of 5 stars

Replacement Spit Accessories

Customer experience from query to ordering my spit accesories, and the delivery and quality of material was excellent. Christmas spit roast pork belly was cooked with ease.

5 December 2025
BBQ Spit Rotisseries logo

Reply from BBQ Spit Rotisseries

Thanks for the fantastic feedback Jonas. We’re glad the whole experience was spot on and that the accessories made your Christmas pork belly an easy win. Appreciate the support and happy cooking!

Rated 5 out of 5 stars

It work extreamly well

It work extreamly well. I was surprised at how well the chicken was cooked

3 December 2025
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Reply from BBQ Spit Rotisseries

Amazing. Thank you so much for your review.

Rated 4 out of 5 stars

item was shipped promptly

item was shipped promptly, but hot plate is quite thin so may burn meat easily. havent used yet. BUT it was the size I ordered -thankyou!. I ordered one online from Kings previously and it was twice the size that I ordered, and Kings wouldn't even swap it for the correct one. Yes Kings broke consumer law but not sure how anyone can hold Kings to account when they blatantly have no regard for the law. Just shop elsewhere I guess and that it what I did. Thank you BBQ Rotisseries, I will be back at some stage.

3 December 2025
BBQ Spit Rotisseries logo

Reply from BBQ Spit Rotisseries

Thanks for the feedback and glad to hear it arrived quickly. The hot plate is designed to heat up fast and respond well to fire control, so managing the charcoal height and heat makes a big difference. Once you’ve had a cook on it, feel free to reach out if you want any tips to get the best results.

Rated 5 out of 5 stars

Delivery was super quick and the BBQ is…

Delivery was super quick and the BBQ is exactly as described. Have used it for grilling and roasting and the results were fantastic. Highly recommend it.

3 December 2025
BBQ Spit Rotisseries logo

Reply from BBQ Spit Rotisseries

Hi Lynda! We appreciate you taking a moment to share your experience with us. We absolutely love it when we hear back from happy customers.

Rated 5 out of 5 stars

Meat

They had what i was after!!

3 December 2025
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Reply from BBQ Spit Rotisseries

So glad you'd love our product. Thanks for your purchase.

Rated 5 out of 5 stars

Rotisserie cage

Easy transaction, great product

1 December 2025
BBQ Spit Rotisseries logo

Reply from BBQ Spit Rotisseries

Thank you very much Ollie. Glad you're happy!

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