BBVA España Reviews 2,239

Horrible service!

The banker tried to tell me that if I wanted to open an account in spain without a NIE-number, I would have to pay 240€ in insurance?? I myself, found a way around that, and all of a sudden, our appointment to open my account the following day, got pushed back 16 days, because of a "scheduling issue". Now the banker doesn't answer me, and I will conduct my business at another bank - embarrassing to work at BBVA

This is the worst bank I ever used!They blocking your cards for no reason,there is no way to contact them as long as you do not spend 3 hours of your life waiting on the line,so at the end they hang up on you! Then they call back in the working hours and send emails with NO REPLY! Not to mention that no employee in their branches speaks English!!!!!

The worst bank in Spain. I only opened an account here because it was the only one that allowed me to do so before having my NIE. From day one it was a scam: they told me that to get the NIE I would “probably” need the most expensive health insurance, and sold me the priciest Sanitas plan without warning that the contract was annual. Later I found out that such an expensive plan was not required at all. They simply took advantage of my situation.

More than a year later, I still have problems: I tried to set my NIE as the main document on my account (essential to pay a fee at the DGT) and it was a disaster. At the branch they send me to the cashier, at the cashier they send me back to the branch, they make me wait a week for an appointment and when I finally go, they tell me they can’t do anything. Rudeness, inefficiency, endless bureaucracy and zero interest in helping customers.

The app is also terrible: hard to find purchase details, my IBAN, understand my balance or perform basic operations. Everything is confusing, overcomplicated and badly designed.

BBVA only cares about bringing in more people, not looking after those who already trusted them. Scams, terrible app, bureaucracy, no benefits, and awful treatment.

My card and access to online banking was blocked due to some security reasons (which is ok). After making several calls and visiting several offices I've been informed that only the gestor who opened the account can fix it. Gestor who is off in August. 🤡 What mfs expect me to do for a month without money? I wish the management of this bank always get the very same treatment from medical personnel, police and firefighters when they need help the most and urgent. Circus bank with monkeys as their employees. Even for Spanish infamous service these mfs are on another level or disrespect to their customers. (C0CNTE XYN, BBVA 4EPTN EBAHHNE)

As eu citizen they told me that in order to open a bank account I am obliged to get insured with them, only when I arrived home I realized that it is ILLEGAL under EU Directive 2014/92/EU. So now since I signed trusting the person at the desk I'm stuck for a year with an insurance I don't need and that costs double the basic market price.

The online opening account can´t be done online.... The office I then went to opened 15 minutes too late and the woman working there was awful. No service mind at all. So - I didn´t open my business account at BBVA.

I am a customer at several big banks in Spain. All require physical presence to do most important things. I just closed a santander bank account in the UK. All done via app. Brilliant. To close my BBVA account about 1 month ago due to excess commission I was told only possible at 9am. Too busy to take time off . But This week I was free. Called and explained and was given a 12.15 appointment the next day. When I turn up I’m told closures can only be done when the cashier is open so before 11am. No apology from the branch director. As if the telephone customer support was not his organisation. What a waste of time. I hope they never get bigger by buying Sabadell and exporting their useless processes to more customers.

Horrific. I've been trying to close my account for 2 years now. I keep getting kicked around from office to office, sent to different email addresses. It never feels like I'm making any progress just playing musical chairs. The worst bank I have ever used.

The app crashes frequently. The data is processed incorrectly. Multiple login attempts: Each interviewer asks different questions. Opening an account requires additional documents, which you have to request from an authority. It's awful.

I’ve used BBVA for my company’s banking needs for about a year, and the experience has been overwhelmingly negative. The in-branch staff consistently came across as both rude and poorly trained, often unable to answer even basic banking questions.

The online banking platform is shockingly outdated, feels like something out of the early 2000s. It’s slow, unintuitive, and frequently broken, which made even simple tasks unnecessarily time-consuming.

What concerned me most, however, was the bank’s disregard for basic cybersecurity standards. As someone working in security, I was alarmed by how easily identifiable some of the flaws were. It’s clear that protecting clients’ money is not a priority for BBVA.

If you value reliable service, modern infrastructure, or even basic security, I strongly recommend avoiding BBVA altogether.

I had been with with this bank for 17 years trusted them and I have done many dealings with them and spent a great deal of money with them
I went to draw cash from there bank in there indoor kiosk the cash machine had cameras to view me in there the machine swallowed my card soo went to get my card back after the weekend but no card there and thieves had taken €3000 out buying cigarettes in France and €1000 in cash I went to my local BBVA bank they gave me a letter to give to the police they said it fraud I have paperwork to prove it they gave me casa number they had the video of me in the bank but after 20 months and trips to Spain I have not received and money back from them even though it was a machine fixed to their cash machine that the thief’s stole my card and defrauded me out of €4000 please do not trust this bank or company they are disposable liars and robbers of the first degree

Their website and app are very good. They promise to offer basic online accounts at no costs. So I opened one and transferred some money from my swiss bank account. And guess what! I was charged with 21 EUR for the transfer. Just to receive the money, how could this be justified!!! And it did not say this in the contract, or it was well hidden. It felt like the bank robbed me. I never had to pay something just to receive money, let alone an amount like that. Shame on them

We bank with BBVA Calpe and have had tremendous help and assistance from Javier Cunat. Absolutely first class as always. Credit where credit is due.

Joke of a bank.
Incompetent personnel, insanely bad digital products, expensive services. Choose a better bank.

Worst bank ever
I got bank account from Italy and Uk but i never seen such a poor customer service
My adviser Lidia Castro Bahamonde for stupid things send me many message, notification and calls me every month. Now, for fraud, she dont even reply.

How is BBVA still in business in Spain? Look up any branch and read their reviews. Finding one with a rating higher than 2.5 stars is nearly impossible. This pathetic level of customer service should not be tolerated in any country. It’s time for Spanish authorities to investigate BBVA’s biased, discriminatory practices against foreigners and their complete disregard for basic customer service standards.

As a new resident in Spain, I needed to open a Spanish bank account. I had heard about banks being notoriously inefficient due to limited hours (closing around lunchtime, closed on weekends, and offering limited self-serve options). Despite these outdated practices, I followed their recommended process: setting up my account online and then heading to a branch to verify my identification and make a deposit.

At the first branch I visited, I was turned away because they "don’t speak English," and my basic Spanish wasn’t sufficient for them. Despite offering to use Google Translate to bridge the gap, they outright refused to see me. Let’s pause and consider that. Refusing service simply because of a language barrier, even when a solution is readily available. This level of inflexibility and xenophobia is shocking, especially for a global bank.

Determined to finish the process, I visited this branch with a Spanish-speaking friend to help interpret. They handed me a numbered ticket, and I waited patiently. As I watched, people who arrived after me were served before me. This happened again and again.

After an hour and a half of being blatantly ignored and knowing my friend needed to leave soon, I asked when my turn would come. The woman at the desk, visibly annoyed, told me that they prioritize people with accounts.

I explained that I already signed up online and was there to complete the process. Her response? “You’re not a full customer yet, so you’ll be the last person served today.” Let that sink in: despite following their process, I was treated as less important than others simply because I hadn’t completed the process they were actively preventing me from completing.

Why wasn’t I informed of this policy when I was handed a number? Why was I made to wait for hours without any clarity? This is not just poor service. It’s outright disrespect.

I’m not asking to be seen before others. I simply want my fair turn in line. What happened to the basic principle of “first come, first served”?

The blatant incompetence of BBVA’s employees, coupled with their discriminatory attitudes, is appalling. Refusing to communicate with non-native speakers, neglecting to inform customers about wait times or policies, and forcing new arrivals to endure hours of unnecessary delays. This is a systemic failure that reflects a deeply flawed and broken banking institution.

BBVA’s outdated operating hours and refusal to adapt to modern customer needs make the experience even worse. This is a bank that prioritizes making life difficult for its customers, particularly foreigners, while ignoring the basic principle of fairness.

This is more than a bad experience. It’s evidence of a toxic and discriminatory culture that should not be allowed to continue unchecked. Spain’s banking regulators need to take a hard look at BBVA’s practices, and BBVA’s corporate office should be deeply concerned about the damage their branches are doing to their reputation.

If you are a foreigner, avoid BBVA at all costs. You’ll only face frustration, discrimination, and disrespect.

BBVA, you should be ashamed! You’ve failed at the most basic aspects of customer service, and your behavior is unacceptable. It’s time to take responsibility and overhaul your system before more people are subjected to this disgraceful treatment.

I have had no success with this bank. Ever since I started banking with them in Spain it has been nothing but inconvenient and miserable. Their app is very difficult and complicated to use and every time I've visit a branch, the staff are unhelpful and disinterested. When I email bank correspondents, they don't reply. I don't know how anyone banks with BBVA.

Son unas ratas miserables. Envie 500 euros y me cobraron casi un 10%, 40 euros solo por recibir el dinero. LADRONES!

Awful customer service experience. Unable to get the help I needed and they continue to charge me for services I have tried to cancel to months. Avoid their insurances.

I switched from BBVA to another bank nearly a year ago. And I am really glad I did! I was nervous about making the switch as many people say "all banks are the same". But BBVA customer service was so poor that I made the change. I thought nothing could be worse than dealing with rude and unhelpful BBVA staff who like to tell you that BBVA has rules and if you don't like it, tough! BBVA cocked up the "switch bank" process, which I anticipated given their poor record, and it took multiple emails of complaint to them to sort it out which they finally did once they could see I would not give up and that I was correct about their failures. But I can honestly say I am now so relieved that I switched. BBVA are just awful! I am surprised anyone banks with them in Spain given their very poor customer service. So, if you are thinking of switching, do!