BeFibre Reviews 

Used to be dood. Now awful. Broadband hasnt worked for a week now only able to speak to foreign call centres who promise the technical team will be in touch in 24 hours. Noone calls or sorts it. No choice but to cancel direct debit and find a new provider

If I could give red flags and warning signs I would rather than a star. I have been waiting for my fibre installation to be completed since the 19th of June and this is written on 17 July. Honestly shocking that they can't complete a simple installation when they are already set up in our area. Since I've been threatened with penalty fees if I go somewhere else at this point I am stuck waiting on their incompetent teams to eventually show up at one of the many appointments they arrange and then cancel at the end of the business day completely disregarding that you make an effort to be home for the appointment. Go somewhere else. These guys are not worth your time money and effort. Honestly WOULD NOT RECOMMEND. Flee you fools!

Rachel was very pleasant and able to answer all my questions she is very knowledgeable I think she is worthy of a promotion or salary rise definitely a credit to the company I am not related just very satisfied customer cheers Roger

Zero customer service, used to be fabulous then they grew and moved the call centre and chat to far away lands with very poorly broken English being spoken and typed. USELESS, can’t put you through to accounts or a manager, they have to send everyone a message and first it was 24hr then 48hrs todays they say within 5 days for a response. DRRADFUL and still waiting

Tamayra from the Customer Care Team helped me to renew our broadband package - she was fantastic! Very helpful, no need for a sales pitch, just straight with the information and willing to help. Great experience.

Really happy with BeFibre overall. The broadband has been great, and I’ve had a good experience since joining. The only things I’d improve are being able to get support at weekends when I had a connection issue, and having a live chat option, as I’m much happier messaging than speaking on the phone.

I recently renewed my contract, and Bethan was brilliant. She sorted everything really quickly, was friendly and helpful, and made the whole process really easy.

Have been with Be fibre 2 years now, great service never had any issues.
Contract was due for renewal, Bethan agreed a great deal for another 2 years, very happy and thank you to her, very professional and no hard sell whatsoever. 5 star's....

Called Customer care and Bethan talked through my options on contract renewal, Bethan was very knowledgeable, very courteous and patient with her support. I have agreed to another 12 months with Be Fibre/Zoom from Bethan support.

The lady I spoke with was extremely helpful and knowledgeable. Helped me get exactly what I wanted. She was very polite and professional and a pleasure to deal with.

The most terrible customer service provider in UK. Since 2 weeks struggling with their service all their customers services agents are master in giving you lollipops. Just wait for 24 hours. 48 hours. Engineer coming. Router coming. What a grand mistake I have done to get their services. Almost 2 weeks struggling fighting with them and still nothing sorted and the engineer will come after 6 days. What a waste of time speaking with their customer support. nothing sorted in last weeks. Not recommended at all

Still trying to cancel my service after moving house over three months ago

Every time i ring the customer service department i get passed onto the cancellations department..only to then have the phone put down on me

Resorted to cancelling my direct debit. Which i then recieved emails saying my contract will be terminated..which is what i wanted. I paid off the latest bills a few weeks ago

But today i got an email saying i owed £200...which couldnt be collected as i cancelled my direct debit

So again i rang up to find out what the £200 was for..only for the phone to be put down on me again by the so called cancellations department.

I have called customer service every single day for a week regarding a billing issue. Every day, the front-line agents promise me that the billing team will call me back. Every day, absolutely nothing happens.The standard customer service agents on the phone lines admit they do not have the authorization to fix billing errors, yet they have no way to actually transfer me to a live billing representative.I am tired of empty promises and zero accountability. Please have someone from your specialized billing team—who actually has the power to fix my account—contact me immediately to resolve this.
The customer service team are rude and unhelpful and repeat the same lines.
Month after month this issue keeps coming up.
Constantly being billed incorrectly, having random large amounts direct debited, bad connection and failed connection and awful installation with promises of dates to wait in all day for no one to turn up. Wasn’t the best start and the last 6 months plus have been more of the same disappointing service.

On the 18th Jan I requested to switch my broadband over to BEfibre, I received a transfer date of 4th March, on the 2nd of March I received notification that the automatic switch over service would not be happening - 2 days before my installation date. This left all kinds of issues with my existing supplier including me having to pay 2 companies for broadband service. The installation went ahead and immediately I encountered service issues with the TV not picking up the service from BE fibre. Having spent sound 7 hours on the phone to Befibre technical he finally admitted nothing could be done. So this left me with no alternative but to return to my previous provider and cancelling my broadband with BEfibre within the cooling off period. Subsequently since then I have been receiving various invoices for services they admitted they were unable to provide. I even received a prepaid envelope to return the router to which I did.
On Saturday the 4th July, I spoke to one of there operatives who assured me she would resolve this issue for me yet today, I receive an invoice for broadband service for £166….. so another phone call to BE fibre to resolve this time they state the charge is for early termination of contract, what excuse will they think of next time?… Anyway you make your own mind up the gentleman I spoke to assured me this would be escalated to his management team and a reply would be received with 24/48 hours. The reference number I have been given is 153930, let’s see if anything happens. I doubt it. All photographs have been taken supporting these claims and my next stop will be the Ombudsman

10-7-2026 Thank you BEFibre for investigating this case and the satisfactory offer to resolve all these issues

We have been with Be Fibre for 18 months now. Initially there were minor teething problems but these promptly resolved by the joint efforts of a member of the Be Fibre crew and me.
We have found all members of the be fibre crew we have encountered friendly, helpful, resourceful.
We are pleased to take up the loyal customer offer and look forward to a further 24 months with them.

Renewing was just as pleasant as taking the contract out. My two year initial deal for 900Mb was coming to an end so I called them expecting the usual price increase but after a short call I was passed to the retentions (Think that what it was called) team and a lovely person called Tamayra who sorted out a renewal at a very competitive price and saved me from shopping around. They also have no mid contract price hikes so I know exactly what I will be paying for the next two years. The service for the past two years has been perfect with no downtime and the speeds have been as advertised, I wish all renewals were this positive!

Christian was everything you could wish for when contacting a customer retention department. My query was handled professionally, politely and effectively. I ended my call having all my questions and objectives met. Thank you for the excellent service. Appreciated! Mark

The average service I get from customer support is utterly dire so I was very pleasantly surprised to have a member of the customer care team who not only solved my problem but was polite, friendly and actually knew what steps to take to resolve the issue quickly. Sarah if you read this, you’re a life saver! I’d give her 5 stars personally, but 90% of the interactions I have with the rest of the customer support team members are of very little help.

Good customer service. Excellent broadband speed and reliability. Basically, everything I want! Special mention to Christian, who recently helped out with our renewal.

Scott from Technical support was extremely helpful, switched some channels to improve my WiFi and suggested I power down my router once a month to ensure the memory is refreshed, I hope that helps too.
I’ll be honest I’ve have had 3 hell raising moments with complete loss of internet in the past 20 months but every time they’ve been resolved when I called them.
Having a UK based call centre, being able to speak to real people (not AI) speaking good English and really wanting to help is much appreciated rarity these days!

Had to call BeFibre as my home broadband coverage is a bit “spotty” spoke to Drexler who arranged for a mesh solution to extend the network at my home. Hopefully this will resolve the issues I’ve been having in the more remote parts of my “estate”.