Beatrix Home Reviews 

176
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, professional, and knowledgeable staff who always arrive on time and handle plumbing, heating, and bathroom issues with exceptional skill. People note that the team is extremely well-organized, ensuring every project runs smoothly from the initial booking to final completion. Some people were satisfied with the remarkable quality of the repairs, mentioning that technicians leave homes spotless and tidy without any mess left behind. Consumers also love the reliable communication, helpful appointment reminders, and consistent service that make working with them an absolute pleasure.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly. Reviewers consistently report... See more

Service

Users describe positive interactions with service, highlighting exceptional satisfaction with plumbing and... See more

Quality

Customers report widespread satisfaction and positive experiences with quality. Consumers highlight that jobs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a broken toilet, Beatrix Home, came to assess the problem & sorted it all out in the one visit. Perfect! Thank you! Such a fast, prompt & incredible service, fixed straight away Reasonabl... See more

Rated 5 out of 5 stars

Recommended. Have been using Beatrix Home for several years now, and they have done quite a number of jobs for us - maintenance and repairs to heating and hot water system - most recently this week. T... See more

Company replied

Rated 5 out of 5 stars

Response to reported problem was realistic, ie. appointment was made for a week later (as it wasn't an emergency) and engineer came as promised in good time. The first repair was not fully successful,... See more

Company replied

Rated 5 out of 5 stars

As always, great job done from booking to completion by the Beatrix skilled, profdssional and personable team. Very well organised and so helpful. Delighted with our new boiler and a small snag was de... See more

Company replied


Company details

  1. Plumber

Written by the company

At Beatrix Home, we put you first. We understand that plumbers don’t have the best reputation but we’re here to buck the trend and set that right. Everyone deserves a home that works properly, with hot, running water, warm radiators and a boiler that doesn’t shut down every winter. On that front, as your plumbing and heating specialists in Wandsworth, South London and Surrey, we’ve got you covered. Our business is committed to providing all our customers with industry-leading products, as well as levels of service that go above and beyond the norm. We’re plumbing and heating specialists in Wandsworth, but we also provide bathroom services and gas works. We will manage and deliver each of our services with the utmost care and attention, ensuring that all our customers are happy with the results of their project.


Contact info

4.9

Excellent

TrustScore 5 out of 5

176 reviews

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4.9

All reviews

(176)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Beatrix Home are great!

Beatrix Home quickly and efficiently solved a couple of domestic plumbing problems. Very helpful and able to attend soon after I called.

Great service and result!

29 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Once again I find my really impressed with the service provide by the whole team at Beatrix. They've really got the whole thing done to an art with booking through to payment being so easy!

Really happy with the in person element too. Luke was professional and personable. It was a pleasant experience.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Boiler change and kitchen works

We chose Beatrix to change the boiler system and make good an old run-down kitchen, ready for a new kitchen installation. Beatrix did works on the flooring, ceiling, walls, lighting, window trim, door, painting, decorating, appliance installation etc... also helped towards the final completion of the new kitchen installation and any troubleshooting along the way. I was anxious and nervous at the beginning of the project but Beatrix were very supportive and helped me understand all the steps of the build (no question was a stupid question), gave good informed advise, were easy to engage with, we felt we were being listened to and our opinions were respected. The kitchen project went from being a daunting idea to a fun, happy and enjoyable project for the whole family which was achieved within the agreed timeframe. It is obvious that Beatrix have built up a great reliable team of specialist trades people and this shows in the quality of their work. Generally, builders have a bad reputation but Beatrix Home Ltd have restored my trust and faith in them. I could not recommend Beatrix highly enough and have no hesitation is using them for future projects.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, friendly service. Jack went above and beyond. Would highly recommend.

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Bathroom Renovation

I have been meaning to do this review for such a long time, but in the middle of a renovation it is hard to find the time!

Sometimes Beatrix post quite glamorous, large bathroom makeovers which may make some people feel like they cannot reach out if they have a smaller space to work with - or that they will get charged an arm and a leg if they do.

This review is to explain how this could not be further away from the truth. I decided to go with Keir and his team after speaking to 14 different bathroom providers - while admittedly some were cheaper, following an experience with our rewiring (where costs seemed to keep mounting above the stated price during and after the job) I decided to go with Keir. I am happy I went with him for the following reasons:

a) He was extremely flexible in our own level of involvement with the bathrooms. We were clear we were cost sensitive. For those of you who are happy to do some DIY-ing to bring down the costs - this is the company for you! Keir was happy for us to do some of the demolition, as well as the painting and decorating - which saved us close to 2 grand. If you've got other skills/things you'd like to try yourself - he is happy to accomodate.

b) There were no surprise costs. What we agreed was what we paid - and I have to say we had a nightmare with a valve that broke (while we were on holiday too!), that was both sorted by Beatrix but also added a decent chunk of work back onto the team. We immediately had a sinking feeling in our stomachs on how much more that was going to cost - but despite the additional rework and installation of a new valve, we did not get charged.

c) The team are LOVELY and genuinely try to ensure that what you want can be achieved. I was determined to make 2 bathrooms out of our space - but it was tiny and very finicky with no margin for error. Tommy was excellent, explained all the nuances of our set up well, and had the expertise to chisel out a hole in our toilet to accomodate the side-on soil pipe amongst many other things. Fish and Daniel built in so much storage it felt I had gained a bathroom without losing anything. They all were so great at listening - often I feel talked over or disregarded by tradespeople but here I really felt we worked so well together to make the bathrooms that we dreamed of a reality.

d) Keir himself is a super calm guy - it cannot be overstated how helpful this is when there are a million things to consider and a million more things that can go wrong!

Safe to say, my partner and I have reached out to the team for help with the kitchens. I will post a before and after of those after they are done!

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Difficult to detect micro leak…

I had a difficult to detect micro leak in my underfloor heating system, that other leak specialists has failed to solve with various techniques. Beatrix Home LTD successfully pinpointed the micro leak using the gas trace system which was probably the only way that such a small leak could be found. Unlike most leak detection services, Beatrix Home LTD do not only detect the leak, but also fix the leak and finally make good after the repair process.
Sam who fixed the problem was incredibly knowledgeable and skilled and the team who visited on the day were all great.
An excellent service. 10/10

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Prompt and efficient

Prompt, efficient, courteous service from a local firm. They sorted out a couple of minor problems with my radiators at the same time as doing the service.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

A real breath of fresh air

Beatrix Home are a real breath of fresh air, and Sam and his apprentice did a great job of installing a new radiator and removing an old one.

Tradesmen everywhere should take note of how Beatrix Home gets the basics right. Costs are quoted up front, they turn up at the time they agree, communication is proactive, and the work done to a good standard (including cleanup). I even had a follow up call a few days to check I was satisfied with the job! Will be using them again.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Connection of 2 kitchen appliances

I booked Beatrix Home to connect my new washing machine & dishwasher. When I tried to disconnect them the day before, ready for the delivery men to take away, I couldn't do it, so Beatrix Home sent Jack & his assistant first thing in the morning to do it for me, & then they came back in the afternoon to connect the new ones. They were both professional, efficient, friendly & polite throughout. When the job was completed, they ran both appliances to check there were no leaks! They took away all the stress & inspired me with confidence. I will certainly use them again.

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Great experience with Beatrix home

Great experience with Beatrix home. Tom was incredibly friendly and efficient when he came to look at the job and quote. Great communication about when the job would be done and it was completed to a high standard. Thoroughly recommend Tom and the team!

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Professional and capable

Jack was really well mannered and friendly, as well as being reassuring. There was no fuss or bother with getting the job done. He left us with peace of mind and with complete confidence that the job had been done well.

5 August 2024
Unprompted review

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