Beatrix Home Reviews 

172
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, promptness, and high quality of work. Reviewers are particularly impressed with the company's reliability, with engineers arriving on time and completing jobs effectively, often going above and beyond expectations. Many also noted the tidiness of the work, with properties left clean and without disruption.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Consumers find service to be positive, consistently praising the professionalism, efficiency, and helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beatrix Home came out to replace a leaking kitchen tap, freeing up several seized stopcocks in the process. They - Jack - turned up on time, did the work well, & charged very reasonably (also submitti... See more

Rated 5 out of 5 stars

We had a broken toilet, Beatrix Home, came to assess the problem & sorted it all out in the one visit. Perfect! Thank you! Such a fast, prompt & incredible service, fixed straight away Reasonabl... See more

Rated 5 out of 5 stars

As always, great job done from booking to completion by the Beatrix skilled, profdssional and personable team. Very well organised and so helpful. Delighted with our new boiler and a small snag was de... See more

Company replied

Rated 5 out of 5 stars

Recommended. Have been using Beatrix Home for several years now, and they have done quite a number of jobs for us - maintenance and repairs to heating and hot water system - most recently this week. T... See more

Company replied


Company details

  1. Plumber

Written by the company

At Beatrix Home, we put you first. We understand that plumbers don’t have the best reputation but we’re here to buck the trend and set that right. Everyone deserves a home that works properly, with hot, running water, warm radiators and a boiler that doesn’t shut down every winter. On that front, as your plumbing and heating specialists in Wandsworth, South London and Surrey, we’ve got you covered. Our business is committed to providing all our customers with industry-leading products, as well as levels of service that go above and beyond the norm. We’re plumbing and heating specialists in Wandsworth, but we also provide bathroom services and gas works. We will manage and deliver each of our services with the utmost care and attention, ensuring that all our customers are happy with the results of their project.


Contact info

4.9

Excellent

TrustScore 5 out of 5

172 reviews

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No recent history of asking for reviews

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4.9

All reviews

(172)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

The only team we trust

Tom and his team at Beatrix are always our first choice for any plumbing, heating and bathrooms works since he helped us with a job many years ago. They are always trustworthy, reasonably priced, have a high quality standard of work and willing to help with any job big or small. We don’t go anywhere else and on the off chance his team is busy, we’re always willing to wait (which we haven’t needed to because Tom is always so accommodating). Better to let his team of professionals do the job well first time, every time. Whenever Tom, Matt or Jack are working, they always respect our property, leaving everything tidy once the job is completed. Honestly cannot rate these guys highly enough. No hesitation recommending them.

30 May 2024
Unprompted review
Rated 5 out of 5 stars

A different and refreshing service

Thanks for sending your 'leak expert' the other day who caried out a preliminary investigation for the 'leak' that Thames Water belatedly advised us of. Report now with Thames Water.

Everyone I have met from Beatrix Home are friendly and open in their approach and are willing to engage and explain things to their customer and listening to pick up information from the customer so it must be as a result of a company policy. It gives the impression of a happy workforce which is so effective in reassuring customers that they are in good hands.

So many contractors these days come across as defensive and prickly, lacking confidence or inclination to communicate. Beatrix Home is different which is refreshing. I also find their practice of sending apprentices along, in addition to the person doing the job, really encouraging. Why is that still seen so little with other contractors? Learning on the job has to be by far the best way of developing the skills and knowledge to tackle real world situations which are difficult to replicate in the classroom.

10 May 2024
Unprompted review
Rated 5 out of 5 stars

Great service fair price

I have to say you guys have been great. I was dealing with the engineer initially who was very helpful but busy, so he got me to organise everything with Chloe, who was really responsive. I have worked with a lot of trades people and having someone this responsive is not common and so underrated. The work was done on time on the day and to the budget initially discussed.

Well done guys and thanks.

Continue to use these guys and they are great. Many thanks

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Prompt, polite, decent, effective, went that little bit extra to make sure the job was done perfectly - tidied up after and great value for money

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent work done again by Beatrix Home

Sam from Beatrix Home was able to fix our shower, which hadn’t worked properly with the correct pressure since it was installed previously during renovations by a different company. It was a complex job with our current sent up and difficult access to pipe work. He also replaced our old radiators and fixed an issue with our boiler. He was efficient, friendly, tidy, always arrived on time and was great working around our young son and dog. Would highly recommend!

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend Beatrix Home

Beatrix home have been amazing, I can't recommend them highly enough. They were incredibly thorough and did the job to an impeccably high standard.

Jack and Maddy were fantastic at getting to the root of the plumbing issue I was facing and created detailed written reports.

Kier researched the best options for my plumbing situation and explained everything to me in detail.

Fantastic plumbing company.

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Annual Boiler Service

Beatrix have done my boiler service twice now. The first time it needed some fixes, which were done quickly, sourcing parts and making sure my boiler could continue to run while we waited for parts to arrive. The guys are always lovely, efficient and explain the work clearly, always making sure you are comfortable with what extra work might need to be done and updated invoices sent through before continuing. Can't rate them enough.

13 February 2024
Unprompted review
Rated 5 out of 5 stars

Highy recommend Beatrix!

A very professional service and extremely prompt - they attended our house the day after I made the enquiry.

Sam was excellent, he took genuine pride in the work in our plant room, working quickly to resolve a complex issue. The follow up from head office was also excellent.

Highly recommend. Thank you.

20 February 2024
Unprompted review
Rated 5 out of 5 stars

Easy & reliable

Easy, straight forward booking process and excellent, on time and professional service for my boiler

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

It is always a pleasure to see Jack and as usual the work was done promptly and to a high standard he talked us through what had been done to ensure that we were happy with the results and the area was left as found clean and tidy.

8 February 2024
Unprompted review

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