Beauty Outlet Reviews 

649
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally fast shipping services and the thoughtful personal touches included in secure parcels. People are consistently thrilled to find a wide variety of rare beauty items available at remarkably low prices. Shoppers also express deep satisfaction with the helpful staff members who provide expert guidance online and in physical stores. However, some customers noted occasional issues with products, such as missing parts or unexpected discrepancies with item descriptions. A few reviewers also mentioned encountering longer delivery wait times or minor inconveniences during their overall shopping journey.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items are great, well-priced, and... See more

Delivery service

Customers had great satisfaction with the delivery service, frequently highlighting exceptionally prompt and... See more

Price

Users describe satisfaction with price, highlighting that items are much cheaper than anywhere else and... See more

Order

Customers consistently note positive experiences with order delivery, highlighting extremely fast shipping... See more

Staff

Clients share positive opinions on staff, frequently describing team members as fantastic, very kind, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beauty Outlet are fantastic!! I managed to find an eyeshadow on their website, that I have used for sometime that no longer seemed to be sold on the high street.Not only was it a fantastic price and... See more

Rated 5 out of 5 stars

I never heard of Beauty Outlet before, I was looking for Face Foundation and I came across this site. I placed my order and it took 2 days and it was packed Beautifully by a Lady call Sophie. To Sophi... See more

Rated 5 out of 5 stars

My original order was left on my doorstep and possibly stolen. It was meant to be a present but the team over at beauty outlet sorted everything out for me and speedily too! Cannot recommend them enou... See more

Rated 5 out of 5 stars

I recently visited the Beauty Outlet at The McArthur Glen Outlet and was overly amazed with the items in store. I purchased a number of items and was shocked at how reasonable the prices were.... See more


Company details

  1. Cosmetics shop

Written by the company

Our vision is simple: to deliver the widest choice of beauty products available at the most competitive prices. We’re relevant, fast moving and have an acute awareness of trend. Beauty Outlet caters for all ages and our teams are trained in offering tailored advice for personal needs. We make a difference to how people look and feel and are committed to consumer experience.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

649 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(649)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

Very satisfied with that store I discovered not too long ago. Lots of items to be found and those prices they have there you cannot find anywhere else. At some point I thought maybe there is something wrong with the items but that was absolutely wrong- everything is legit and very kind responsive customer support too.
Will be definitely re-purchasing 😍
Highly recommend

15 February 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Mirela,

Thank you for your fantastic review! We're delighted to hear that you had a great experience with Beauty Outlet. Your feedback motivates us to keep delivering the best. Hope to see you again soon!

Kind regards,
Mieya

Rated 5 out of 5 stars

A great find…

I found this website that sold a product which my wife loves. Most outlets are out of stock so I was delighted to find the product from Beautyoutlets.Not only in stock but a great price as well.

9 February 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Phil,

Thank you for choosing Beauty Outlet—we’re so happy to have you as a valued customer!

Kind regards,
Mieya

Rated 5 out of 5 stars

Replaced NEW for a damaged nozzle perfume

Brought 3 bottles of perfume and 1 of the bottle's nozzle was not working. Went to the outlet and friendly staff replaced it immediately. I had purchased it in September 2024 and took it back in February 2025. Still without the purchase bill they replaced it Free of cost. Infact they asked for proof of purchase but I didn't have. They considered the goodwill of customer. GREAT RESOLUTION and happy customer. Definitely recommend.

4 February 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Lawrence,

Thank you so much for your 5-star review! We're thrilled that you love our products and service. We can't wait to serve you again soon!

Kind regards,
Mieya

Rated 1 out of 5 stars

Getting bombarded with emails from this…

Getting bombarded with emails from this company. No idea where they got my details from. Tried unsubscribe via link on email but IT DOESN'T WORK!!!
STOP SENDING ME EMAILS... I'M NOT INTERESTED.

3 February 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello,

We are sorry to hear that you are having trouble unsubscribing from our mailing list. Please contact us at cs@beautyoutlets.co.uk and we can get this sorted for you.

Kind regards,
Mieya

Rated 5 out of 5 stars

Fantastic product

Fantastic product, great value for money, fast delivery and very well packaged. Excellent customer service

30 January 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Vera,

Thank you for your kind words! We're so glad you loved the product, value, and speedy delivery. Providing excellent service and ensuring your order arrives safely is our top priority!

We truly appreciate your support and look forward to serving you again soon.

Kind regards,
Mieya

Rated 5 out of 5 stars

Brilliant

Received my first online order yesterday. Great price for my fave moisturiser and quick delivery. Cant believe I didnt know about this company until now. Will definitely be ordering in the future. Highly recommended!

31 January 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Julie,

Thank you for your fantastic review! We're so happy you found us and that you had a great first shopping experience! It’s amazing to hear you got your favourite moisturiser at a great price with fast delivery.

We can’t wait to serve you again in the future!

Kind regards,
Mieya

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service! I ordered the wrong thing and in one email and it was all sorted! Great response time too. Would definitely order from here again! Thank you!

26 January 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Cheryl,

We appreciate your review and are happy to hear that you will be a returning customer! Have a great day.

Kind regards,
Mieya

Rated 5 out of 5 stars

Oustanding customer service!

Oustanding customer service!
Unfortunately excellent service, especially online is a rarity however, it was a total suprise to recieve such a prompt, polite, 'can do' response to my query after placing an order with a total resolution included! Whats not to like? New, loyal customer gained here and happy to highly recommend. Congratulations, well done and thank you!

27 January 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Sarah-Jane,

Thank you for your kind words, we are glad to see you shop with us at Beauty Outlet.

Have a lovely day!

Kind regards,
Mieya.

Rated 5 out of 5 stars

Placed my first online order on 18th…

Placed my first online order on 18th January and received it on the 23rd January, spending nearly £60 including p&p. I am extremely happy with my order, all the products arrived in one box, nicely packaged. I ordered an array of items and am delighted with all of them. Will definitely order from Beauty Outlet again.

23 January 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello Sue,

We are glad to hear that you are happy with your order. Thank you for the review and we look forward to seeing you shop with us again soon!

Kind regards,
Mieya

Rated 5 out of 5 stars

The customer service is always…

The customer service is always excellent and out of stock products are always advised and offered a refund or a close alternative recommended

21 January 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Liz, Thank you for the 5 star review. We value your feedback and look forward to seeing you shop with us again!

Many thanks,
Mieya

Rated 3 out of 5 stars

Amended Review

I originally left a negative review as I had received makeup that was out of date. Since contacting Beauty Outlet customer services, they have given me a full refund and have assured me that date checks will be carried out on their stock. I'll happily given them a 2nd chance now they are aware of an issue.

4 January 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Marlo,

We are sorry to hear that you are not happy with the products you have received. I can assure you that all products are thoroughly checked by our team as everything has a shelf life or use by date, if you could let us know the products you are referring to we will investigate this further. If you contact our customer service team at cs@beautyoutlets.co.uk and any items you are not happy with, we would be more than happy to exchange or refund. We look forward to hearing from you.

Rated 5 out of 5 stars

great customer service- have answered…

great customer service- have answered my requests immediately and offered a solution - great service

26 November 2024
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello Isabel, thank you for the lovely review! We hope to see you shop with us again soon. Kind regards, Mieya

Rated 5 out of 5 stars

So so v good

So so v good
Great products - bargain cost - fast fast delivery
Fabulous

23 November 2024
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello Teresa, thank you for the 5 star review! Kind regards, Mieya

Rated 5 out of 5 stars

I love being a customer with beauty…

I love being a customer with beauty Outlet

They have some great products at really good prices
Customer service is absolutely 10/10 have never disappointed once even when I have received a couple products damaged

19 November 2024
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello, we are pleased to hear that you are happy with our service. Thank you for the 5 star review.

Kind regards,
Mieya

Rated 5 out of 5 stars

Really pleased with my purchase.a…

Really pleased with my purchase.a leftlet was in with my parcel with a number I could contact with any problems great service will buy again

18 November 2024
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello Bernie, thank you for the lovely review! We hope to see you shop with us again soon. Kind regards, Mieya

Rated 5 out of 5 stars

Query regarding delivery was answered…

Query regarding delivery was answered so quickly, amazing customer service!

25 October 2024
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello, we are pleased to hear that you are happy with our service. Thank you for the 5 star review.

Kind regards,
Mieya

Rated 5 out of 5 stars

I ordered online from this computer any…

I ordered online from this company for the very first time . So very very impressed with the price and the quality of goods recieved.
But most of all by the packaging by Terri and the delivery very professional and the quickest delivery I’ve ever had . I shall use this site again . Well done everyone

17 October 2024
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello, thank you for being our valued customer. We are so grateful and hope we met your expectations. Kind regards, Mieya.

Rated 5 out of 5 stars

I really love this company

I really love this company, I ordered from here and the date given was for a week later instead my order arrived 2 days after I had ordered. I love all the nails they have! You can't get them anywhere else! I'm so glad I found this company because their items are so cheap too😊

10 October 2024
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello Amy, thank you for your review! Kind regards, Mieya.

Rated 5 out of 5 stars

Box of goodies

Received my box of goodies yesterday WOW I love, love,love them all in long overdue for some new makeup I was not disappointed this is going to be the first of many orders. I get to play with a whole new color palette thank you for accidentally bumping into my life, I'm just sad I can't do my next order right now. 🥰♥️♥️♥️♥️♥️♥️

4 October 2024
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello Francine, thank you for the 5 star review! We truly appreciate your business and look forward to seeing you shop with us again. Kind regards, Mieya

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