Found my favourite Acqua di Parma diffuser refill at a great price and even with overseas shipping costs, worked out much better value than buying in the UK. Delivery was 8 days after placing the ord... See more
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Review summary
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Ordered Ex Nihilo Blue Talisman & Malibu Party at the Bay. Arrived very quickly considering this was shipped from Madrid, Spain. Please ignore these stupid reviews questioning authenticity… BeautyTheS... See more
I ordered Bois Imperial Extrait and the item arrived in perfect condition, extremely well packaged and to my surprise there was a little gift bag with two samples and some skin care. Amazing service t... See more
Company replied
Having read some of the reviews about 'scam' perfumes, I was slightly worried when I ordered a bottle of Bandit, by Robert Piguet. I had previously paid £200 for this but the Besuty the Shop price... See more
Company details
About BeautyTheShop
Written by the company
With more than 13 years of experience in the perfumery and professional cosmetics industry, a catalogue of over 12,000 products and a presence in over 30 countries, Beauty The Shop is a benchmark For online shopping based on the following principles:
⭐Only original products.
🎁Personalized customer service and care based on a human team specialized in beauty and high perfumery.
↩️Money back guarantee, thanks to our agreements with the best logistics companies and our price competitiveness.
🔒Increased investment in technology making it possible for our shop to have the highest internet security measures available.
Join us and discover the best cosmetic products and fragrances.
⭐Only original products.
🎁Personalized customer service and care based on a human team specialized in beauty and high perfumery.
↩️Money back guarantee, thanks to our agreements with the best logistics companies and our price competitiveness.
🔒Increased investment in technology making it possible for our shop to have the highest internet security measures available.
Join us and discover the best cosmetic products and fragrances.
Contact info
calle albuñol nave 6 albolote, 18220, granada, Spain
- +34958490405
- info@beautytheshop.com
- beautytheshop.com
4.3
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I really didn’t want to have to leave a…
I really didn’t want to have to leave a negative review and have been communicating with this company regularly to rectify the issue.
I purchased a fragrance as a gift but a family member also bought it for the same person. So i returned my item , still sealed and packaged in padding and in a box ; kept evidence of this. Proof of postage was received.
It showed as received at the address on the label on 29/12 ; i hadn’t been refunded after a few days so reached out. Only to be told it was at their UK location and will be forwarded on to wherever their international location is to be checked before a refund is issued. No timescale given or tracking number so i could see when it reached them or monitor it.
It’s now the 14/01 and i’ve still not be refunded and just told it’s still on it’s way to their international location and still to be reviewed , we’re approaching a month since i sent it back and i’m still out of pocket and have been over christmas.
I wouldn’t recommend this business due to this. I’ve returned an item in good faith to the address on my return label and it’s arrived with them.. it’s not made clear i then need to wait an undisclosed period of time for it to be sent east jeez where to wait for my £130 back
**UPDATE 04/01- - STILL NO REFUND YET FLAGGED TO KLARNA AND THE RETAILER DECLINED MY RETURN “FOR NOT FOLLOWING THEIR RETURNS PROCESS” so i’ve provided klarna proof of the label they gave me , the proof it was delivered , evidence of BTS confirming its suck on a palette somewhere. ; the funny thing is i have evidence of how well i packaged the item and watch how if it arrives in a mess they’ll try blame me DESPITE it being with some random courier for over 6 weeks **
BeautyTheShop have been advised the serious impact this has had on my mental health but seem content with keeping my £140 and the impact this has had on me. To the point i’ve had to go to the Drs.
AVOID AVOID AVOID
13 January 2026
Unprompted review
Reply from BeautyTheShop
Dear Melissa,
Thank you for sharing your experience. We are truly sorry that the return process has taken longer than expected and completely understand how frustrating this can be.
We would like to inform you that we are in contact with the shipping company responsible for the return and have requested information regarding the whereabouts of the package, as the tracking has not been updated and we have not yet received it.
Please be assured that once we receive the return and verify that it meets the return conditions, we will promptly issue the related refund. In the event that the return is declared lost by the shipping company, we will also proceed to issue the refund.
We want to reassure you that your case is being actively handled, and we have now escalated it to a formal investigation with the shipping company. We must wait for their resolution or for the package to arrive before we can take further action.
We are very sorry for the inconvenience caused and sincerely appreciate your patience and understanding while this matter is being resolved.
Kind regards,
The BeautyTheShop Team
£115 perfume arrived with broken cap…
£115 perfume arrived with broken cap and leakage. Because courier did not report an issue on delivery, will not send replacement. Even with photos and video. Chat feature useless. Customer service take forever. Avoid this lousy company like the plague, they are not interested after they have you hard earned money. Look at some of the other negative reviews and you’ll see a common theme. Let’s wait for their silly, useless response - avoid and shop elsewhere.
25 December 2025
Unprompted review
Reply from BeautyTheShop
Dear PAF,
Thank you for your message.
We are very sorry for any inconvenience that this may have caused.
However, bear in mind that we need your order number to help you further, please provide it so that we can help you solve your incidence as soon as possible.
You can also contact our customer service team using the contact form or live chat on our website so that they can work on your case. They will be more than happy to assist you.
Best regards,
The BeautyTheShop Team
My first order and to be honest …
My first order and to be honest, I was apprehensive as my order was £200, but it was the cheapest I could.
But I’m really glad I found BeautytheShop now. Customer service and communication were absolutely outstanding. They literally replied to me within an hour and put me at ease.
Within 24 hours of my order being placed, I had received it by courier.
I will definitely be returning as a customer as the prices are so good and the service is outstanding.
Very happy and highly recommended
14 January 2026
Reply from BeautyTheShop
Thank you so much for your kind words, Geraint. We really appreciate you taking the time out to share your experience with us. We're so glad you were satisfied with your experience.
We’d love to continue providing great service to awesome customers like you.
Don’t miss our new ➡️TRY&BUY⬅️. Discover and try our signature perfumes comfortably at home before purchasing the original product.
Let us know if you need anything else. We will be more than happy to help.
Thanks again for choosing BeautyTheShop.
Have a wonderful day!
Best wishes,
The BeautyTheShop Team
BeautyTheShop poor customer service re short delivery
Online, from BeautyTheShop, I ordered three packs of Vilardell Digest Transit at a cost, including postage, £54.24. This was the sum charged to my credit card. They sent me an email on 16th December with a tracking number but stating that they were only going to send me one pack so, on the 17th December, I emailed them to query when I could expect the balance. On the 23rd December, only one pack costing, including postage, £23.35 was delivered. On the 29th December, through their website, I again asked when I could expect the balance of my order but, as things stand now, both the email and the website approach have remained unanswered. I would very much like to hear from them telling me when I can expect to receive the balance of my order and, as they under delivered on their first delivery, I don't expect to be charged shipping again.
29 December 2025
Unprompted review
Reply from BeautyTheShop
Dear Neil Reekie,
Thank you for your feedback. We strive to offer the best service possible for our customers, and comments like yours help us to improve.
We are sorry for any inconvenience that this may have caused. Furthermore, we've been informed by our customer service team that they have been in contact with you and have solved your case.
Kindly note that, apart from this review, our team had not received any prior communication regarding this issue. Please also note that our emails are sent from a no-reply address, so if you respond directly to them we will not receive your message. For future inquiries, you can contact our customer service team via the contact form or live chat on our website, and they will be happy to assist you.
We apologize for any inconvenience caused.
Sincerely,
The BeautyTheShop Team
Great price
Great price, genuine product (creed Aventus) and prompt delivery even with it being the Christmas holidays.
5 January 2026
Unprompted review
Reply from BeautyTheShop
Dear John,
Thank you for your feedback. We are delighted that you find your experience satisfying. Reviews like yours allows us to improve and provide better service to our clients.
Thanks again for taking the time to tell us about your experience.
Please feel free to contact us if we can do anything else for you.
Remember to join our ⭐Club Beluxe⭐ where you will find exclusive offers. Plus, you'll accumulate points that you can redeem on your next purchases.
Enjoy your purchase !
All the best,
The BeautyTheShop Team
Genuine product, Great Experience
Great Service - Genuine product.
My order was placed on the 24/12 and arrived 31/12. - It was a Creed product and is genuine.
My experience has been positive.
31 December 2025
Unprompted review
Reply from BeautyTheShop
Thank you so much for your kind words, Phil.
We really appreciate you taking the time out to share your experience with us. We're so glad you were satisfied with your experience.
We’d love to continue providing great service to awesome customers like you.
Let us know if you need anything else. We will be more than happy to help.
Remember to join our ⭐Club Beluxe⭐ where you will find exclusive offers. Plus, you'll accumulate points that you can redeem on your next purchases.
Thanks again for choosing BeautyTheShop.
Have a wonderful day!
Best wishes,
The BeautyTheShop Team
Good price good items.
I purchased it a perfume that was rather expensive. In comparison to the price in the high street, it was a fair amount. I expected the package to arrive after a week.But to my surprise, took 3 days.
I would purchase from the shop again. The product came packaged very well. The delivery was signed for.
30 December 2025
Unprompted review
Reply from BeautyTheShop
Dear Rupert,
Thank you for your message and for your kind words. Here at BeautyTheShop we strive to offer the best service possible for our customers and comments like yours help us to improve.
We would like to thank you for trusting us. For any future inquiries, please do not hesitate to contact us, we will be more than happy to help.
Remember to subscribe to our newsletter and don’t miss out on our latest promotions and get 10% off your next order
We wish you a great day!
Sincerely,
The BeautyTheShop Team
There's no way this perfume is genuine
There's no way this perfume is genuine. Paid £300 for apple brandy on the rocks...lasts 10 seconds the smell has gone ..I will be getting my money back too trust Me ....I've had the genuine one this isn't real ....smells of nothing I'm fuming
30 December 2025
Unprompted review
Reply from BeautyTheShop
Dear Serena,
Thank you for sharing your concerns.
We would like to confirm that all of our products are 100% original. Authenticity is extremely important to us, and counterfeit items have no place on our website under any circumstances. All products are supplied directly from the brand and are sealed prior to dispatch.
We also operate strict quality control procedures to ensure that all items are in optimal condition before being shipped to our customers.
That said, we take all feedback seriously and would like the opportunity to review this matter further.
We kindly encourage you to contact our customer service team via the contact form or live chat on our website, providing your order number, so we can review your order and further investigate the issue to determine whether the product received may have been defective.
Thank you for your time. Should you have any further questions, please do not hesitate to contact us.
Kind regards,
The BeautyTheShop Team
Scammers.
Scammers.
Delivered unlabelled plastic bottle on Christmas Day, my son so upset. They accusing me of swapping bottles after receipt.
Disgraceful and nothing short of theft.
25 December 2025
Unprompted review
Reply from BeautyTheShop
Dear Phil,
Thank you for contacting us.
We would like to confirm that we follow strict quality control procedures to ensure that all products are in optimal condition, sealed, and verified before being dispatched to our customers.
After reviewing our system, we are unable to identify any irregularities with the order placed. Additionally, our customer service team has confirmed that they have been in contact with you and that your case has already been addressed.
Thank you for your time. Should you have any further questions, please do not hesitate to contact us.
We wish you a lovely weekend ahead.
Kind regards,
The BeautyTheShop Team
I recommend that you avoid this Seller
I recommend that you avoid this Seller. I ordered an item over 4 weeks ago and it has yet to be delivered. Customer Service has no interest in supporting me. I've asked for refund as the item has clearly been lost but Seller has refused. Will have to contact my credit card provider.
very disappointing customer experience
Note: after posting this review I was contacted by the Seller suggesting that I contact their Customer Service team. I had already done so without any success...
23 December 2025
Unprompted review
Reply from BeautyTheShop
Dear Mr. Red,
Thank you for your message.
We are sorry for the inconvenience this situation may have caused and we fully understand your frustration.
We would like to clarify that our customer service team has been in contact with you through the Messages Centre, and the issue has been addressed, a copy of these messages is sent to the email address associated with your account. Please note that our emails are sent from a no-reply address, and replies sent directly to those emails cannot be received.
We would also like to remind you that the delivery time is purely indicative and, once it has been shipped, the delivery depends completely on the shipping company.
We apologize for any inconvenience caused and appreciate your understanding.
Sincerely,
The BeautyTheShop Team
Reply from BeautyTheShop
Dear Johan,
Thank you for your feedback. We strive to offer the best service possible for our customers, and comments like yours help us to improve.
For any enquiry regarding your order, do not hesitate to contact our customer service team. They will be more than happy to assist you.
However, please bear in mind that the delivery time is purely indicative and, once it has been shipped, the delivery depends completely on the shipping company.
In order to contact us, you must use the contact form on our website or access your account. Our emails are always sent from a no reply address.
We apologize for any inconvenience caused.
Sincerely,
The BeautyTheShop Team
the purchasing process is not so smooth
it is very easy to get wrong when you are paying，dan you can‘t cancel your order by yourself
5 December 2025
Reply from BeautyTheShop
Dear Xinlong Liu,
Thank you for your feedback.
Please note that orders cannot be cancelled directly by customers once they have been placed. However, if you need to cancel an order or require any assistance, you can contact our customer service team through the contact form on our website, by sending a message from your BeautyTheShop account, or via the live chat available on our website.
Our team will be happy to review your request and assist you as quickly as possible.
Kind regards,
The BeautyTheShop Team
Reply from BeautyTheShop
Dear Dr. Ian,
Thank you for your feedback. We are delighted that you find your experience satisfying. Reviews like yours allows us to improve and provide better service to our clients.
Thanks again for taking the time to tell us about your experience.
Please feel free to contact us if we can do anything else for you.
See you soon at BeautyTheShop! And enjoy your purchase!
All the best,
The BeautyTheShop Team
Reply from BeautyTheShop
Dear Client,
Thank you for your message and for your kind words. Here at BeautyTheShop we strive to offer the best service possible for our customers and comments like yours help us to improve.
We would like to thank you for trusting us. For any future inquiries, please do not hesitate to contact us, we will be more than happy to help.
We wish you a great day!
Sincerely,
The BeautyTheShop Team
Excellent experience, 100% recommended
Excellent service and unbeatable price! I purchased ‘Bois Imperial’ and got it after 3 days. Very recommended, I’ll definitely use it again.
3 December 2025
Reply from BeautyTheShop
Bonjour Steve,
Merci d'avoir pris le temps de nous faire part de votre expérience. Nous sommes ravis que vous trouviez votre expérience satisfaisante.
Si vous avez besoin d’informations, n’hésitez pas à nous contacter.
Nous espérons vous satisfaire encore longtemps !
À très bientôt chez BeautyTheShop !
Belle journée !
L’équipe de BeautyTheShop
Volveré a comprar
Son profesionales, adquirí mtar de Spirit of king y malibu party in the bay y aparte de bien protegida a llegado en las fechas acordadas.... Perfecto
26 November 2025
Fast and legit
I received my order within less than a week. And it was in great condition
26 November 2025
Reply from BeautyTheShop
Dear M,
Thanks for the awesome review!
We count ourselves lucky for customers like you. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Please feel free to contact us if you have any question or doubt. We can't wait to see you again!
Don’t miss out on our➡️TRY&BUY⬅️program. Discover and try our signature perfumes comfortably at home before purchasing the original product.
We wish you a great day! And enjoy your purchase!
Sincerely,
The BeautyTheShop Team
Reply from BeautyTheShop
Thank you so much for your kind words, Susan.
We really appreciate you taking the time out to share your experience with us. We're so glad you were satisfied with your experience.
We’d love to continue providing great service to awesome customers like you.
Let us know if you need anything else. We will be more than happy to help.
Don’t miss out on new arrivals and special promotions, follow us on social media!
Facebook: Beautytheshop
IG: @BeautyTheShop
TikTok: Beautytheshop
YouTube: @BeautyTheShop
Thanks again for choosing BeautyTheShop.
Have a wonderful day!
Best wishes,
The BeautyTheShop Team
Sadly my experience wasn’t great with…
Sadly my experience wasn’t great with the company, the perfumes arrived broken, cracked top of the bottle which caused leakage. It took them 5 weeks to gather of evidence and at the end told me my claim was rejected. Absolutely disgraceful as there was a clear evidence of damage and now I’m left without perfume, money or even apology. Avoid unless you want huge stress if things go wrong. Live chat mostly not working, call centre not working at all
23 October 2025
Unprompted review
Reply from BeautyTheShop
Dear Customer,
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration this situation has caused.
Please be assured that we take claims of damaged products very seriously and do everything possible to resolve them promptly. In these cases, we work closely with the shipping company and request evidence to confirm that the damage occurred during transit.
However, without a claim reported at delivery and without sufficient supporting evidence, such a video showing damage to both the product and its original packaging, it is difficult for us to process a refund or replacement.
We have maintained constant communication with you through the messages centre despite a high volume of inquiries. Additionally, we are available via live chat and phone at +34 858 826 052, although we note you have not reached out through these channels.
Our team has been in contact and encouraged you to provide further supporting evidence to reassess the case, but we have yet to receive it. We remain committed to assisting you and encourage you to contact us should you have any additional information or questions.
Thank you for your understanding.
Kind regards,
The BeautyTheShop Team
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