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bedfinder 

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See what reviewers are saying

Rated 5 out of 5 stars

Booked with this company through TripAdvisor link for flight and hotel to icleand from UK arrived home today ... I did read some bad reviews after i had booked so was a bit worried but there was... See more

Rated 5 out of 5 stars

I read some bad reviews on bedfinder after making my booking so was expecting something to go wrong. Nothing went wrong. I couldn't fault it. Great customer service. Very quick response with any qu... See more

Company replied

Rated 1 out of 5 stars

I had a few trips planned this spring, all of which are cancelled due to coronavirus. All of the companies I worked with are processing my refunds without hassle, except for one, Bedfinder. I am ver... See more

Rated 3 out of 5 stars

Bedfinder definitely had the lowest price when it came to booking a hotel room. Here were its downsides: 1) The customer has to pay for the hotel upfront. 2) The customer does not have the ability... See more

Company replied

Company details

  1. Travel agent

Information provided by various external sources

We are an online booking agency within the Hotelplan Group and located in Zurich – Switzerland. Bedfinder provides accommodation for leisure and business travels and our portfolio includes more than 100.000 hotels worldwide.

Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

First and last time using this service

First and last time using this service, I purchased a reservation at AI Oasis Palm Cancun room, when I came at the resort Bedfinders never paid the OPC, I had to purchase a new reservation causing me more money, stress and anxiety. That is unacceptable experience, I did received several respond from BF customer service that till today Tuesday 26th, their still working on resolving the issue but nothing has been, REFUND MY FULL CHARGE to Visa, they are awarded.

26 March 2019
Unprompted review
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Reply from bedfinder

Dear Maria,
Thank you for your review, although we are very sorry to hear how bad experience you had. However, in order to be able to help you, we need some more details from you. We receive different information from the hotel and from you, so we need to investigate a little more if there is a misunderstanding. Please be sure that we did pay for your reservation, so we need to find out why things went wrong. My colleagues tried to call you and email you yesterday, can I please also ask you to contact us and help us clarify what exactly happened, and send us the invoice about the additional payment you had to make?
I hope we will be able to quickly make things right. We look forward to hearing from you.
Viktoria - bedfinder.com

Rated 2 out of 5 stars

The price for the room was much higher…

The price for the room was much higher then it was advertised for! Was firstly in Euro then changed to pounds..

26 March 2019
Unprompted review
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Reply from bedfinder

Hi Andy,
It's great that you contacted us! It seems like you did actually pay a higher rate than what you first saw advertised, and we are terribly sorry for this. It wasn't actually about different currencies (it may have seemed like that), but due to a technical error, the wrong rate was first displayed to you. We already fixed this issue, so no other customers will have to experience the same. We are refunding you for the price difference immediately, and again, thank you for raising our attention to this matter.
I hope that despite this rough start you will enjoy your stay!
Viktoria - bedfinder.com

Rated 5 out of 5 stars

Very efficient

Very efficient. I chose their site as my travel agent had used them satisfactorily last year for our trip to Canada.

23 March 2019
Unprompted review
Rated 5 out of 5 stars

So easy and user friendly!! Great UI :)

Bedfinder was super easy to use and allowed me to customize the flights and hotel exactly how I wanted them. My boyfriend and I are really excited for our trip and didn’t have the stress of booking everything individually! :)

21 March 2019
Unprompted review
Rated 4 out of 5 stars

Very easy

Very easy. Could be improved by showing pictures of the room you are about to book including how many and type of beds. Thanks

15 March 2019
Unprompted review
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Reply from bedfinder

Hi Joelene,
Thank you for your great review and your suggestion, which makes perfect sense. I will forward it to the relevant team, and I hope that we can improve our website in this regard. We wish you a pleasant trip!
Viktoria - bedfinder.com

Rated 3 out of 5 stars

Agent was very helpful.

Agent was very helpful.
But I had wait a very long time to get connected!!

11 March 2019
Unprompted review
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Reply from bedfinder

Dear Mike,

Thank you for your feedback, we are sorry to hear it took long to get connected, and also that we had to cancel your reservation. But I am glad that you were satisfied with our assistance.

Viktoria - bedfinder.com

Rated 1 out of 5 stars

my reservation was cancelled

my reservation was cancelled! Booking.com BEST!

9 March 2019
Unprompted review
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Reply from bedfinder

Dear Nikita,

Thank you for your review.
All bookings made through bedfinder.com or any of our partnering channels are subject to credit card holder verification. We may process the information provided in your booking request to evaluate whether there is a risk of fraud. In our sole discretion, we retain the right to refuse or cancel any pending or confirmed bookings.

Viktoria - bedfinder.com

Rated 2 out of 5 stars

Hi. Visa card not accepted

Hi.
I really dont know why you dont accept my visa card when I want to pay for a hotel by bedfinder...I need a explication...thanks
Visa card from Morocco

7 March 2019
Unprompted review
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Reply from bedfinder

Dear Rachade,

Thank you for your review and I am sorry we could not accommodate your request. I am afraid that we have not yet opened up a market in Morocco, so we cannot yet take bookings. We are still a fresh company and we are constantly growing, so hopefully, we can welcome you as a customer in the future.

Viktoria - bedfinder.com

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