bedfinder 

Best Service, every wish, every Problem was handled
well

I had a few trips planned this spring, all of which are cancelled due to coronavirus. All of the companies I worked with are processing my refunds without hassle, except for one, Bedfinder. I am very upset about not being able to get a refund, when basically the whole world is shut down and nothing is open, not to mention our President declares a national state of emergency. Not even then, will you get a refund from bedfinder. My advice, stay away from bedfinder!

Booked with this company through TripAdvisor link for flight and hotel to icleand from UK arrived home today ... I did read some bad reviews after i had booked so was a bit worried but there was no probs at all easy to book with once u pay ur balance u get your flight ref to check in ect with would recomend as i didnt have any issues easy to book with aswell

Bedfinder screwed up my reservation to New Orleans almost 2 years ago and I am still upset. Their customer service was horrible. Once they elevate your complaint to management, there is no one to talk to about your problem until management contacts you...WHICH IS NEVER!! NEVER EVER AGAIN! RUN! TRY SOMETHING ELSE! ANYTHING ELSE!!

Bedfinder is the worst "service" provider I have ever dealt with!!!! Customer service are definitely not words in their vocabulary! They do not provide the options they advertise when booking and when one contacts them you get really really bad answers!!! Stay away from them!!!

I had to have several email discussions with them, before I remotely got what I came for!

They even took down their Facebook page, since they were only getting bad reviews!!!

Tried to cancel my trip ( which i set up, fully paid for 5 MONTHS in advance!!), due to issues going on, .....with still a little over 2 MONTHS BEFORE my trip!!

I was informed that they would be KEEPING 70% of MY money because of cancelling!! Seriously?!
That is straight out theivery!
I booked 5MONTHS IN ADVANCE, PAID IN FULL, and i would be getting charged for trying to NOT TAKE THIS TRIP!
PLUS....i have recently read that ALOT OF CUSTOMERS have NOT gotten what they had paid for as far as flight Accommodations and hotel accommodations/amenities!! Wth?!?!

If i search and pick out my preferences for my flight and hotel, and fully pay for everything, I EXPECT TO GET IT ALL!!

NO ONE HAS THE RIGHT TO TAKE SOMEONES MONEY FOR SERVICES AND NOT GIVE THEM WHAT THEY SEARCHED FOR, PICKED OUT, AND PAID FOR!!!!

I, myself, WORK HARD FOR MY MONEY!
Im not about to let someone STEAL IT from me!

I HIGHLY RECOMMEND searching elsewhere before choosing this one!!!

Great communication via e-mail, quick response to any queries.
Simple process.

I booked a castle hotel through Bedfinder and then had a couple of questions about my booking. Their customer service department was prompt and professional in their responses. Upon arriving at our accommodations everything was exactly as advertised in the Bedfinder booking. I would use them again anytime and recommend them to friends and family. We thoroughly enjoyed our stay in the castle.

Easy to use...happy with price and service so far...

**NEVER DO BUSINESS WITH BEDFINDER**
Bad doesn't come close to the terrible experience that Bedfinder is putting my wife and I through. We were informed a week prior to our stay that the hotel we booked with Bedfinder is full and Bedfinder cannot honor the paid reservation we booked over 7 weeks ago. The alternative offered requires a 30 mile round trip commute, getting a rental car and they are not willing to cover the expense or inconvenience. According to other websites there is availability near our original hotel but Bedfinder is unwilling to book the properties because it would cost Bedfinder more that our original paid reservation. Bedfinder's BAIT AND SWITCH tactics have put us a position of not having a hotel, paying 3x what we booked with Bedfinder to stay in area we booked or accepting an offer that doesn't cover the cost to commute. Their customer service representatives have been professional but unwilling to accept responsibility for the situation or provide appropriate resolution or compensation. NEVER TRUST BEDFINDER!

I made a hotel reservation through Bedfinder for a very busy weekend in Boulder Colorado. This weekend typically sells out due to limited hotel supply and a whole University event. I made the reservation 2 months in advance. I received Bedfinder confirmation via email. I called the hotel 3 days later and they had no record of my reservation. I contacted Bedfinder and they assured me my reservation was guaranteed and that their room supplier would get it confirmed shortly. 6 phone calls later (by me to them) and I still had no confirmation. This took 6 weeks. Still no hotel confirmation and a lot of excuses about the supplier. One week prior to my travel date they informed me that the hotel was booked and that they could get me lodging far outside of Boulder. I then received a call a day later stating that they could not find me lodging anywhere (as I had told them would happen if they delayed). They refunded me my money and I have no place to stay. I will have to hope for a cancellation at another hotel or find a hyper-expensive AirBnB. I recommend avoiding Bedfinder. They do not have their systems organized and they make commitments they can't keep. They delayed this process and have left me completely screwed. I have no recourse and will never use their services again.

Quick and easy service,highly recommended

I have just had to cancel my hotel booking with Bed Finder. I emailed them to request a cancellation and they called me back that day. I believe I spoke to Manuel who was so polite and helpful and they cancelled my booking with no problems and also sent a confirmation email. Will book with them again next time.

Easy to book, great prices. I highly recommend this site! Not my first time using it either!

Great experience, everything went well!

No way to check into flight in advance. They do not provide individual confirmation numbers for airline flights. On Southwest, that means I couldn't get into the A or B boarding group, which means no decent seats or overhead space by the time I board. :(

Receipt problem: In their receipt, they can only provide one single number which is the total amount of money for the entire duration of stay, and do not give details on price per night, tax, extra fees, etc. This caused a lot of trouble for me to reimburse the trip.

Great service and I found the room I was looking for!