Booked with this company through TripAdvisor link for flight and hotel to icleand from UK arrived home today ... I did read some bad reviews after i had booked so was a bit worried but there was... See more
bedfinder
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See what reviewers are saying
I read some bad reviews on bedfinder after making my booking so was expecting something to go wrong. Nothing went wrong. I couldn't fault it. Great customer service. Very quick response with any qu... See more
Company replied
I had a few trips planned this spring, all of which are cancelled due to coronavirus. All of the companies I worked with are processing my refunds without hassle, except for one, Bedfinder. I am ver... See more
Bedfinder definitely had the lowest price when it came to booking a hotel room. Here were its downsides: 1) The customer has to pay for the hotel upfront. 2) The customer does not have the ability... See more
Company replied
Company details
Information provided by various external sources
We are an online booking agency within the Hotelplan Group and located in Zurich – Switzerland. Bedfinder provides accommodation for leisure and business travels and our portfolio includes more than 100.000 hotels worldwide.
Contact info
Sägereistrasse 20, 8152, Glattbrugg, Switzerland
- support@befinder.com
- bedfinder.com
Easy to book
Easy to book! I found availability for the dates I needed!
15 April 2019
Unprompted review
Easy process
No problems making my booking, but won't comment about the stay as it hasn't happened yet. Only negative was the relatively sparse information, I had to find the hotel website to find out check in/out times.
13 April 2019
Unprompted review
We made a reservation for Easter…
We made a reservation for Easter holidays for our whole family through your web and were charged. The confirmation never came through, when we called first time we were told the system reserved a 4 person appt.for 5pax and that the hotel system didn't allow and counted our 1 year old baby as +1 so the system rejected our reservation (but still conveniently charged us). We called the hotel to find out if we could be accommodated in a 4pax appt. and they said of course. So this was evidently a lie. We've called 7 times in the course of 36hs not once have you called back as promised. We are calling and waiting in line for 10 minutes now and you don't pick, have you flagged our phone number and are avoiding picking up?
13 April 2019
Unprompted review
Reply from bedfinder
Hi Ana,
Thank you for your review. I am really sorry to hear how difficult it was for you to book your holiday. Unfortunately, the systems could not very well handle the discrepancy between the different settings of the maximum capacity of this apartment - but please be sure that it was not intentional from our or our partner's side. Since this was a last minute booking, it must have been really stressful, I am sorry we had to put you in this situation.
But I am glad that at the end it is all fixed, and you now have your original deal. I hope that despite this unpleasant experience you will have a chance to enjoy your holiday and we wish you a safe trip!
Viktoria - bedfinder.com
Excellent Help
12 April 2019
Unprompted review
Easy to find best hotel
8 April 2019
Unprompted review
Cheapest price
Cheapest price, great service, would definitely recommend
4 April 2019
Unprompted review
Fabulous experience and great prices!!
Fabulous experience and great prices!!! Looking forward to booking again with bedfinder.
2 April 2019
Unprompted review
Very good site with reasonable prices
Very good site with reasonable prices. Will use again
2 April 2019
Unprompted review
I booked a hotel in Ontario but the…
I booked a hotel in Ontario but the confirmation email said Italy. Claimed it was a mapping error in the system. They were not able to resolve the reservation. It ruined our holiday plans. I will never use bedfinder again.
31 March 2019
Unprompted review
Reply from bedfinder
Dear Sharon,
Thank you for sharing your experience with us. As we already informed you in the meantime, due to a technical incident on our partner's end, your reservation went to the wrong hotel. I understand that what happened was disappointing and something completely unexpected. Unfortunately, we were not able to book you to your prefered hotel, however, I hope that with the assistance offered by our partner you will be able to get to your destination and have a nice holiday. If there is anything you need from our side, please feel free to contact us anytime, and I hope we will have a chance to have you back as one of our happy customers.
Viktoria - bedfinder.com
bad experience
bad experience, booked a hotel in Seattle but got a confirmation for a hotel in Thailand.... the reservation wasnt honored and just leads me to believe that the system is not well engineered...
Update:
The partner helped book the same hotel, however, this time the price was high but was reimbursed for the price difference.
Still, lot of hassle for a simple booking and I had to put in extra effort to rebook, get reimbursement etc to resolve the service error, all that should not have been the case in first place, hence 3 stars...
31 March 2019
Unprompted review
Reply from bedfinder
Dear Piyush,
Thank you for updating your comment, we appreciate you taking time and sharing your experience. I am sorry about all the hassle, but I am glad to hear that at the end our partner was able to assist you. We wish you a pleasant stay!
Viktoria - bedfinder.com
Would probably use them again.
30 March 2019
Unprompted review
good price and good service
30 March 2019
Unprompted review
This is a terrible site - don’t trust it
This is a terrible site. I booked a room for Legoland Beach Retreat (Florida) on Monday morning. Took my money and got confirmation. All looks fine. Legoland Beach Retreat never received our booking and now we don’t have one! Bedfinder never reached out to us. Now the rooms cost $465 although Bedfinder advertised it and sold it to us for $235. No one is taking the blame and we have kids here in spring break from VA who’s highlighters to go to Legoland. Someone needs to make this right quick.
29 March 2019
Unprompted review
Reply from bedfinder
Dear Dana,
Thank you for your feedback. We are genuinely sorry for your experience and fully understand your disappointment. It does happen on rare occasions that hotels are sold out, and are forced to reject bookings. We should have been notified before, to be able to avoid this situation, and we are very sorry, that as it did not happen, we disappointed you. Unfortunately, we had to cancel and refund your reservation with us.
Please be sure that this whole event was absolutely not intentional from our side.
Thank you for your understanding.
Viktoria - bedfinder.com
Cancellation fees
29 March 2019
Unprompted review
Reply from bedfinder
Hi Omar,
Thank you for your feedback, I am sorry that our cancellation fees were not to your liking. I hope otherwise you were happy with your booking and we wish you a pleasant stay!
Viktoria - bedfinder.com
Very good booking service
Very good booking service, just very expensive rates!
28 March 2019
Unprompted review
Reply from bedfinder
Hi Elizabeth,
Thanks for your feedback, we are glad to hear that you found our booking service good. I am sorry that the hotel's rate was too expensive, but I hope you will have a wonderful stay!
Viktoria - bedfinder.com
You have the whole story in the…
You have the whole story in the volumnous emails that I have already sent to you. I'm not going to waste any more time with you beyond this response.
28 March 2019
Unprompted review
Reply from bedfinder
Dear Randall,
Thank you for your review, although we are sorry to hear you are disappointed with our cancellation terms. We have reserved and paid your room at the time of the booking, and therefore our cancellation policy already applies immediately. I understand it is frustrating, as it was a seemingly minor error selecting the wrong dates, I am really sorry about this. (For your information we have checked the exact data you entered upon making the reservation, and I am afraid I can now confirm that it matches the dates on your confirmation letter). Please let us know if you wish to cancel the booking, and receive a partial refund, or you wish to keep the reservation as it is.
Thank you for your understanding, and again, I am sorry about your disappointment.
Viktoria - bedfinder.com
Very simple and easy to use interface.
Very simple and easy to use interface.
Done it so quick 👌
28 March 2019
Unprompted review
Had good prices on the hotel I needed…
Had good prices on the hotel I needed to stay at and very easy to navigate through the process for booking my stay at the hotel.
28 March 2019
Unprompted review
Very easy and straightforward
Very easy and straightforward. Had no trouble making my reservation. Got it done in about 1 min.
27 March 2019
Unprompted review
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