I find the communication good. But I have emailed a few times regarding delivery as it was ordered well over a month ago and had no reply. It said between 2-4 weeks but its not getting delivered til... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have a very bad back and I find I can now enjoy a more comfortable and longer sleep without pain although it is taking time for my back to adjust. But after three nights I am experiencing less disco... See more
Company replied
I have just had a sofa bed delivered from the Nelson store, into a tight spot upstairs, which I was concerned about However, it was expertly sited without any fuss or damage. I must applaud the... See more
Company replied
Angelica’s communications volume is 10/10 The ease I felt I was in disbelief at the beginning,(being stuffed around with other companies in the past HN) but the count down began and the day my childr... See more
Company details
Written by the company
It's our dream to give everyone a great night’s sleep. Beds4U is totally committed to bringing you comfortable, brilliant-value beds & mattresses made in New Zealand.
Contact info
5 Gloucester Park Road, 1061, Auckland, New Zealand
- 0800233748
- info@beds4u.co.nz
- beds4u.co.nz
4.3
Excellent
639 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
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Mediocre service
The store did not email or ring me to let me know bed was definetly there for pick up date for my online order. I sent an email on the day and rung the store on the day neither were answered. I even left a message on answer phone that wasn't answered. When I went into the store the service lady half way through a sentence stopped me picked up her personal cell phone answered it. Told the person she would have to ring them back and then proceeded to serve me. She was able to find the bed and showed me where it was to collect. But overall based on this service I would not recommend to others.
14 April 2026
Reply from Beds4U New Zealand
Hi Sara,
Thank you for your feedback, and we sincerely apologise for the experience you’ve described. We understand how frustrating it must have been not receiving timely communication regarding your order and the difficulty in reaching the store on the day.
We also apologise for the oversight. As Papakura is currently running End of Lease Sale, some of our sales team may be a bit confused with the offer structure, although this should have been offered at the time of purchase.
Your comments regarding the in-store service and communication have been noted and will be addressed with the team to ensure this does not happen again. We appreciate you bringing this to our attention, and we’re glad the team was able to locate your bed for collection, but we agree the overall experience should have been much better.
Thank you again for your feedback.
Regards,
Beds4U Team
Shop staff and manager were great to deal with.
Shop staff and manager were very accommodating in the Palmy store.
Need to be a bit clearer with their promotion on their website 'Spin and Win' as it doesn't state if it is in shop purchases only or online as well.
12 April 2026
Reply from Beds4U New Zealand
Hi Scott,
Thank you for your feedback! We're delighted to hear that our team at Palmerston North looked after you so well.
We also appreciate your comments regarding our Spin & Win promotion. Clear communication is important to us, and we'll certainly review the wording on our website to make the details clearer for future customers.
Thank you again for your support, and we hope you enjoy your new purchase! 😊
Regards
Beds4U Team
Very happy with the bed purchased
Very happy with the bed purchased. In-store and the Delivery team, thankyou for your Awesome customer service and help!
12 April 2026
Reply from Beds4U New Zealand
Hi Sileye,
Thank you so much for your kind words! We're delighted to hear you're so happy with your new bed. It's wonderful to know both our in-store team and delivery crew provided you with awesome service and support. We truly appreciate your feedback and thank you for choosing Beds4U. Enjoy many restful nights ahead! 😊
Regards
Beds4U Team
Reply from Beds4U New Zealand
Hi Simon,
Thank you for your wonderful feedback! We're so pleased to hear you had a great experience with our team and that you're happy with your purchase. We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
The Beds4U Team
I’m extremely disappointed with my…
I’m extremely disappointed with my experience at Beds4U.
I purchased a bed and mattress on 25 January 2026 from the Lower Hutt store, clearly informing the sales team that I would be moving into my new home in the last week of March or the first week of April. Despite placing the order well in advance, as of 28 April 2026 my order is still incomplete.
While the bed base and mattress were delivered on 17 April, the delivery included the wrong bed base legs (photos attached). To date, the correct legs have not been provided. In addition, the headboard and pillow protectors listed on my invoice are still missing.
What’s most frustrating is the lack of communication—there has been no update or follow-up from the Lower Hutt store or the company.
This has been a very poor customer experience. Unfortunately, this will be my last purchase from Beds4U, and I would not recommend them based on this experience.
17 April 2026
Unprompted review
Reply from Beds4U New Zealand
Hi Sineth,
Thank you for taking the time to share this, and I’m genuinely sorry for the experience you’ve had with your order. This is not the standard we aim to deliver at Beds4U, especially around communication and order accuracy.
We will immediately:
1. Prioritise sending out the correct bed base legs to you as urgent replacement
2. Investigate and confirm the status of your headboard and pillow protectors
3. Follow up directly with the Lower Hutt store and our delivery team to understand where the breakdown occurred
4. Ensure a team member contacts you with a clear update and delivery timeline
I also want to sincerely apologise for the lack of communication you’ve experienced. That should not have happened, and we will be addressing this internally.
To speed things up, could you please send your order number and best contact details along with the provided information to customerservice@beds4u.co.nz?
We’ll treat this as urgent and make sure it’s resolved properly.
Regards
Beds4U Team
Beds great but don’t trust their deals
Beds great but don’t trust their deals. Our beds arrived without the promised delux set. We went in to store to ask why and that we didn’t want to use beds without mattress protectors. I also got rid of old pillows and the beds being 2 long singles we were meant to get sheets. The man gave us some cheaper pillows and mattress protectors that we only KS. He said when the correct ones arrived we would still get those too. A month later and we had to chase them up. One of their staff just dropped off sheets. Nothing else. When I questioned him he argued and said they were no longer in stock for others things and we already got stuff so that’s it. The sheets were from Bed bath and beyond and way cheaper than the deal we had signed for. If they are going to run out of stock they should not put them with a deal upon purchase. Then lie that the sheets have arrived but they are not even their brand but cheaper ones. Also flannette which I can’t use. If I had known they were going to make us just do with cheaper lower quality pillows and mattress protectors I would have waited until they sorted it or would they have come from another brand too 🙄 I have neck problems and need a proper supportive pillow. We also would of liked mattress protectors that fit properly . Edited to add, sheets got were from a store on sale $47. Once promised were way more. Spent thousands on a bed and that was our deal wow never again. Won’t be getting our other beds upgraded here
23 April 2026
Unprompted review
Reply from Beds4U New Zealand
Hi Shelly,
Thank you for your feedback. I'm sorry to hear that your experience did not meet expectations.
We're pleased to know that you're happy with your beds, however I understand your frustration regarding the promotional items and the communication surrounding them. The situation you described is certainly not the level of service we aim to provide.
I would like the opportunity to look into this further and review what was originally included with your purchase, as well as what has been supplied. Please could you email your invoice number and contact details to customerservice@beds4u.co.nz
? Once received, a member of our team will investigate this matter and work towards a suitable resolution.
Thank you again for bringing this to our attention.
Regards,
Beds4U Team
Mixed review
I was so excited for the sale and getting the matress . The Matress took a month to arrive , unfortunately without the lavender pillows that were part of the sale and no extra communication to my email after . And now the matress is makjng catching spring noises each time I get out of bed ,
I don’t think I would purchase again after being so excited getting a new matress after 9 years.
17 November 2025
Reply from Beds4U New Zealand
Hi Ray,
Thank you for sharing your experience. I'm sorry to hear that your excitement about your new mattress was overshadowed by these issues.
We'd like the opportunity to investigate this for you and make things right. Please email your invoice number and contact details to customerservice@beds4u.co.nz
, and our team will look into both the missing promotional items and the concerns with your mattress.
Thank you for bringing this to our attention. We appreciate the opportunity to assist.
Regards,
Beds4U Team
Easter hamper.Thank you so much for my Easter prize…
Thank you so much for my Easter prize of a gorgeous basket of Easter goodies.
The mattress I purchased is absolutely comfortable.
10 April 2026
Unprompted review
Reply from Beds4U New Zealand
Hi Kathy,
Thank you so much for your lovely review. We're delighted to hear that you're enjoying your new mattress and that it's providing you with such great comfort.
We're also so pleased that you loved your Easter hamper - it was our pleasure! We hope you enjoyed all the goodies.
Thank you again for choosing Beds4U. Wishing you many wonderful nights of sleep ahead.
Regards,
Beds4U Team
Didn't display lead tine of 4 weeks
Didn't display lead tine of 4 weeks. Had it as stock clearance which was a lie if you dont have stock. Didn't refund me money for a month. The whole process was terrible. Worst customer service I have ever worked with. Zero stars
15 March 2026
Reply from Beds4U New Zealand
Hi Greg,
Thank you for your feedback, and I’m truly sorry to hear about your experience.
We completely understand your frustration regarding the lack of communication around the lead time, the stock availability, and the delay in your refund. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and disappointment caused.
Your feedback has been taken seriously and will be shared with our team to ensure we improve both our communication and processes moving forward.
If there’s anything further we can do to assist or make this right, please don’t hesitate to reach out to us directly.
Regards
Beds4U Team
Still waiting on my order
15 March 2026
Reply from Beds4U New Zealand
Hi Amy,
Thanks for your message, and we sincerely apologise for the delay.
I’ve checked on your order and it’s currently being followed up with our team. We understand how important this is and are working to get an update for you as soon as possible.
We’ll be in touch shortly with more information. In the meantime, please feel free to reach out if you have any questions.
Thank you for your patience 😊
Beds4U Team
Good all around experience
Good all around experience. Great customer service and helpful staff.
Thank you.
12 March 2026
Reply from Beds4U New Zealand
Hi Steve,
Thank you so much for your wonderful feedback! We’re thrilled to hear you had a positive experience and that our team could help. We really appreciate your support! 😊
Regards
Beds4U Team
Reply from Beds4U New Zealand
Hi Deborah,
Thank you for your kind feedback! We’re so glad to hear you had an amazing customer service experience. We truly appreciate your support and look forward to helping you again in the future 😊
Regards
Beds4U Team
was out looking at buying a bed and…
was out looking at buying a bed and mattress and went into Beds4U in lower hutt. I was assisted by Ginny who was very helpful and knowledgeable. I felt that I got a good deal. It came with a mattress protector ,2 pillows and pillow protectors, and also a set of sheets.
Ginny has been very good with communication and so I have been well informed of delivery and anything else that I needed to know.
20 February 2026
Unprompted review
Reply from Beds4U New Zealand
Hi Rebekah,
Thank you so much for sharing your experience! We're so pleased to hear that Jenny provided such helpful and knowledgeable service during your visit to our Lower Hutt store. It’s great to know you felt confident in your purchase and enjoyed the value of the added extras.
We’re also glad Jenny kept you well informed throughout the process - we’ll be sure to pass on your kind words to her. Enjoy your new bed and all the comforts that come with it! 😊
Regards
Beds4U Team
Reply from Beds4U New Zealand
Hi April,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our communication and delivery. Enjoy your new bed, and please don’t hesitate to reach out if we can help with anything else 😊
Regards
Beds4U Team
do the staff actually see and know what thy are selling?
I contacted beds4u about a range off bedroom furniture I was looking at..
I had a couple questions/points I wanted to clarify about.
The photos of said bedroom furniture show 2 different shades of timber, causing confusion I bought this up with the staff via the ‘chat’ on the website and was told this is just lighting in the photo that affects this..
They bedroom drawers arrived and thy were the lighter colour I was not really hoping for. Not what was shown in the photos, do the staff actually see and know what thy are selling?
Secondly, in the same ‘chat’ page I also asked if there is any MDF or chipboard products in these 2 products.
I was told no, you won’t find that flimsy stuff in our drawers!
Very happy with this answer I purchased the two drawer sets. (As I’ve had drawers previously and always the first bits to let go)
They arrived, and had thin MDF in the side panels of the cabinet and in the base of the drawers.
Again, do the staff actually see and know what thy are selling?
However, the communication was excellent and fast.
Shipping was great, to my door.
Yet to fill the drawers with clothes.
Hard to rank out of 5
15 February 2026
Reply from Beds4U New Zealand
Hi Simon,
Thank you for taking the time to share your detailed feedback. We’re really sorry to hear about the confusion regarding the timber colour and the materials used in the drawers — we completely understand how this would be disappointing.
Regarding the colour difference, product photos can sometimes appear slightly different depending on lighting and screen settings, but we appreciate that the images led you to expect a darker shade. We will pass this feedback on to our design team so we can review the product photos and descriptions to make them clearer for future customers.
We also sincerely apologise for the incorrect information provided about the materials. That certainly should have been clarified more accurately during the chat conversation, and we will be following this up with our customer service team to ensure the product specifications are communicated correctly.
That said, we’re glad to hear that the communication and delivery experience were positive. If you would like to discuss this further or if there’s anything we can do to help, please feel free to reach out to our customer support team — we’d be more than happy to assist.
Thank you again for your feedback, as it helps us improve our service.
Regards
Beds4U Team
This was the easiest and best purchase…
This was the easiest and best purchase ever! Brought on the Saturday at the Home Show, delivered on the Sunday from another region and the old mattress taken away as well. Price was better than other competitors and everyone was so great to deal with. Recommend
8 March 2026
Unprompted review
Reply from Beds4U New Zealand
Hi there,
Thank you so much for your wonderful feedback! 😊
We’re so pleased to hear that you had such a smooth and positive experience with your purchase. It’s great to know the team could assist from the Home Show through to quick delivery and mattress removal — we’ll be sure to pass your kind words on to everyone involved.
Enjoy your new mattress, and thank you again for the recommendation! 🛏️
Regards
Beds4U Team
Good communication and the item arrived…
Good communication and the item arrived as expected
14 February 2026
Reply from Beds4U New Zealand
Hi Melissa,
Thank you for your feedback! 😊
We’re glad to hear the communication was clear and that your item arrived just as expected. Enjoy!
Regards
Beds4U Team
Part of bed was not delivered
Part of bed was not delivered, I then received 3 different versions of why and then had to wait another week for the missing piece.
11 February 2026
Reply from Beds4U New Zealand
Hi Marti,
Thank you for your feedback, and I’m really sorry to hear about your experience. I apologise for the confusion around the different explanations provided and the delay in receiving the missing part of your bed. That’s certainly not the level of service we aim to deliver.
We appreciate you bringing this to our attention and will pass this feedback on to our team to ensure better communication and a smoother delivery process in the future.
Thank you for your patience while the issue was resolved. If there’s anything further we can assist you with, please don’t hesitate to let us know.
Regards
Beds4U Team
**DO NOT BUY FROM BEDS 4 U**
**DO NOT BUY FROM BEDS 4 U**
Within 2 months of purchase the springs in my mattress were making popping sounds and customer services told me to take pictures and video footage but because the sounds happened at random times it was impossible to capture. Customer service was antagonising asking for the impossible, they simply do not care about customer satisfaction and act like car dealers after a sale with no remorse. Now I'm stuck with a costly mattress under warranty and they won't give me a replacement because Beds 4 U are OK with ripping customers off. Disappointed with this manufacturer to say the least.
19 February 2026
Unprompted review
Reply from Beds4U New Zealand
Hi Sefrosa,
We’re really sorry to read this and to hear how frustrating your experience has been. That’s certainly not the standard of service we aim to provide at Beds4U.
We understand how difficult it can be to capture intermittent issues like unexpected sounds on video, and we apologise if the process felt antagonising in any way. That would never be our intention. Our team does request photos or videos as part of the warranty assessment process, but we appreciate that this isn’t always straightforward.
Your comfort and confidence in your purchase are important to us, and we’d genuinely like the opportunity to review this properly and work toward a resolution. Could you please email us your order details and contact information at customerservice@beds4u.co.nz
(or send us a private message with your details), so we can escalate this with our management team?
We take warranty concerns seriously and want to ensure they are handled fairly and professionally. Thank you for bringing this to our attention — we hope we can turn this experience around for you.
Regards
Beds4U Team
The bed was so comfortable to sleep on
The bed was so comfortable to sleep on, having good night sleep. It was delivered and was offered to set it up but we didn’t need to. Communication was great.
18 January 2026
Reply from Beds4U New Zealand
Hi Franida,
Thank you for sharing your experience! 😊
We’re thrilled to hear that you’re enjoying a comfortable night’s sleep on your new bed. It’s also great to know the delivery and communication went smoothly. Enjoy those restful nights! 🛏️✨
Regards
Beds4U Team
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