Angelica’s communications volume is 10/10 The ease I felt I was in disbelief at the beginning,(being stuffed around with other companies in the past HN) but the count down began and the day my childr... See more
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I have just had a sofa bed delivered from the Nelson store, into a tight spot upstairs, which I was concerned about However, it was expertly sited without any fuss or damage. I must applaud the... See more
Company replied
This was the easiest and best purchase ever! Brought on the Saturday at the Home Show, delivered on the Sunday from another region and the old mattress taken away as well. Price was better than othe... See more
Company replied
The bed is exactly as expected. Medium firm for back support. A local business whose customer service was excellent. My calls were answered promptly by a real person who was polite and organised de... See more
Company details
Written by the company
It's our dream to give everyone a great night’s sleep. Beds4U is totally committed to bringing you comfortable, brilliant-value beds & mattresses made in New Zealand.
Contact info
5 Gloucester Park Road, 1061, Auckland, New Zealand
- 0800233748
- info@beds4u.co.nz
- beds4u.co.nz
4.4
Excellent
641 reviews
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This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
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**DO NOT BUY FROM BEDS 4 U**
**DO NOT BUY FROM BEDS 4 U**
Within 2 months of purchase the springs in my mattress were making popping sounds and customer services told me to take pictures and video footage but because the sounds happened at random times it was impossible to capture. Customer service was antagonising asking for the impossible, they simply do not care about customer satisfaction and act like car dealers after a sale with no remorse. Now I'm stuck with a costly mattress under warranty and they won't give me a replacement because Beds 4 U are OK with ripping customers off. Disappointed with this manufacturer to say the least.
19 February 2026
Unprompted review
Reply from Beds4U New Zealand
Hi Sefrosa,
We’re really sorry to read this and to hear how frustrating your experience has been. That’s certainly not the standard of service we aim to provide at Beds4U.
We understand how difficult it can be to capture intermittent issues like unexpected sounds on video, and we apologise if the process felt antagonising in any way. That would never be our intention. Our team does request photos or videos as part of the warranty assessment process, but we appreciate that this isn’t always straightforward.
Your comfort and confidence in your purchase are important to us, and we’d genuinely like the opportunity to review this properly and work toward a resolution. Could you please email us your order details and contact information at customerservice@beds4u.co.nz
(or send us a private message with your details), so we can escalate this with our management team?
We take warranty concerns seriously and want to ensure they are handled fairly and professionally. Thank you for bringing this to our attention — we hope we can turn this experience around for you.
Regards
Beds4U Team
The bed was so comfortable to sleep on
The bed was so comfortable to sleep on, having good night sleep. It was delivered and was offered to set it up but we didn’t need to. Communication was great.
18 January 2026
Reply from Beds4U New Zealand
Hi Franida,
Thank you for sharing your experience! 😊
We’re thrilled to hear that you’re enjoying a comfortable night’s sleep on your new bed. It’s also great to know the delivery and communication went smoothly. Enjoy those restful nights! 🛏️✨
Regards
Beds4U Team
Great service and quality product.
16 January 2026
Reply from Beds4U New Zealand
Hi Calisto,
Thank you for your feedback! 😊
We’re thrilled to hear you’re happy with both the service and the quality of your product. Enjoy!
Regards
Beds4U Team
Great communication.
Great communication.
Clear delivery instruction.
Delivered in perfect conditions
No hassle.
18 January 2026
Reply from Beds4U New Zealand
Hi there,
Thank you for your feedback! 😊
We’re glad to hear everything went smoothly — from clear communication to hassle-free delivery. Enjoy your new bed! 🛏️✨
Regards
Beds4u Team
Found exactly what we wanted at a very…
Found exactly what we wanted at a very good price. Delivered as said and very comfortable.
We are very pleased with our purchase.
21 January 2026
Reply from Beds4U New Zealand
Hi Ken,
Thank you for your wonderful feedback! 😊
We’re delighted you found exactly what you were looking for and that it arrived as expected. Enjoy your comfortable new bed — we’re thrilled you’re so pleased with your purchase! 🛏️✨
Regards
Beds4u Team
I haven't had any contact or…
I haven't had any contact or confirmation about my purchase and It has been 5 weeks.
21 January 2026
Reply from Beds4U New Zealand
Hi Javan,
We’re really sorry to hear this — five weeks without contact or confirmation is absolutely not the experience we want for our customers.
There may have been a delay or a communication issue, but we’d like to look into this for you as a priority. Could you please send us a private message or email customerservice@beds4u.co.nz
with your full name, purchase date, and the store you purchased from? We’ll follow this up with the team straight away and provide you with a clear update.
Thank you for your patience — we appreciate the opportunity to sort this out for you as quickly as possible.
Regards
Beds4U Team
Reply from Beds4U New Zealand
Hi Janine,
Thanks for your feedback! 😊
We’re glad you found a great price and had an easy delivery experience. Enjoy your new purchase!
Regards
Beds4U Team
Great customer service from Jess
Great customer service from Jess. Great to be able to talk to someone to about delivery details.
19 January 2026
Reply from Beds4U New Zealand
Hi Julieann,
Thank you for your kind words! 😊
We’re so glad Jess could help and that you had a smooth experience coordinating your delivery. We’ll make sure to pass your praise on to her! 🚚✨
Regards
Beds4U Team
Excellent communication
Excellent communication, enabled me to make a change at late notice. Jenny at lower hutt branch listened and really helped me, she's great.
18 January 2026
Awesome bed at a great price
Awesome bed at a great price. Will use again in the future
12 January 2026
Bannans.
So. I guess you all are doing a Waitangi Day sale? Two of your box trucks heading North on the Sothern… 1 big box truck with Sleepyhead / and some religious sticker swerves and nearly goes off the road just before Drury then does the same thing into the right lane as cars are coming through. By the end of the 80Km/hr section- this probably unlicensed driver is tailgating traffic doing the speed limit…. I then see a smaller and also sign written truck further on and this guy is slip streaming another truck with not three seconds gap…. It literally amazes me there was not an accident. Maybe you you’ll give these clowns a good bed each so they can get a proper nights sleep. Worse than Woolworths drivers. Maybe invest in some defensive driving courses for your staff. It looks bad - could ruin someone’s lives and dont bother commenting back at me bout we will talk to them… how about they don’t get distracted by having ridiculous demands put on them… do you not care about your staff or do your staff just want to put the world to sleep?
5 February 2026
Unprompted review
Reply from Beds4U New Zealand
Hi Christo,
Thank you for taking the time to share this - road safety is something we take very seriously.
We’d first like to clarify that Beds4U at this stage does not sell or distribute Sleepyhead products, nor do we operate trucks branded with that signage. It’s possible the vehicles you saw belong to another company.
That said, we absolutely agree that the driving behaviour you’ve described is concerning. No matter the brand on the truck, tailgating, swerving, or unsafe lane changes are unacceptable and put lives at risk.
If you’re able to share more details (such as licence plate numbers, exact time, or clearer company branding), we’re happy to check internally to confirm whether the vehicles were connected to us in any way. If they are not, we would encourage reporting the incident to the appropriate company directly or to NZ Police for non-emergencies.
We appreciate you speaking up about unsafe driving — everyone deserves to feel safe on the road.
Regards
Beds4U Team
Very helpful staff
Very friendly staff. They helped me make the right choice for the mattress
26 December 2025
Unprompted review
Angelica’s communications volume is…
Angelica’s communications volume is 10/10
The ease I felt I was in disbelief at the beginning,(being stuffed around with other companies in the past HN) but the count down began and the day my children received their beds, right down to the timing was spot on. That’s customer service people!!! Angelica from Beds4U Online team is Elite!!
12 January 2026
I found Eddie to be very knowledgeable…
I found Eddie to be very knowledgeable about all products that are sold in his shops. He was able to be contacted to sort out some issues that arose that were not of his making. Lindsey was amazingly patient with me when I was stressed while moving house. She is able to problem solve and is a very personable lady. both Eddie and linsey are an asset to the company.
Thank you for your help. Pam Hedley
17 January 2026
Unprompted review
Reply from Beds4U New Zealand
Hi Pam,
Thank you so much for taking the time to share such a lovely review. We’re thrilled to hear about your experience with Eddie and Lindsey.
We’ll be sure to pass your feedback on to both Eddie and Lindsey—they are certainly a valued asset to the Beds4U team.
Wishing you all the best in your new home, and thank you again for choosing Beds4U. 😊
Regards
Beds4U Team
So happy with our purchase
So happy with our purchase. I got our bed on special with a free delivery promo. The communication and delivery of bed was super!
17 December 2025
Reply from Beds4U New Zealand
Hi Anamia,
Thank you so much for your lovely feedback! We’re thrilled to hear you’re happy with your purchase and that you were able to take advantage of our special and free delivery offer.
It’s great to know the communication and delivery experience were smooth and stress-free — we’ll be sure to pass your kind words on to the team.
Wishing you many comfortable nights ahead, and thanks again for choosing Beds4U 😊
Regards
Beds4U Team
Harry from Matamata store was amazing
Harry from Matamata store was amazing, fast response and went above and beyond. Would definitely reccommend
12 January 2026
Unprompted review
Reply from Beds4U New Zealand
Hi Karamea,
Thank you for the wonderful feedback! We’re so pleased to hear that Harry from our Matamata store provided such amazing service and went above and beyond for you.
We’ll be sure to pass your kind words on to Harry — he’ll really appreciate it. Thanks for the recommendation, and we look forward to helping you again in the future 😊
Regards
Beds4U Team
Poor mattress
We bought a mattress at Beds4u based on the comfort and support of the mattress we tested at their shop. After a couple months, the mattress no longer provided the comfort and support we had bought it for. When we told the company, they said we were a week too late for their return policy (which we weren't told about when we bought the mattress). We did eventually get a replacement, but the new mattress is still fairly similar to the original mattress. Nevertheless, the guy at the shop that got us the replacement was was really helpful and dedicated to getting us a replacement.
8 August 2025
Unprompted review
Reply from Beds4U New Zealand
Hi Michael,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the mattress has not continued to meet your expectations and that you’ve felt frustrated by the process so far. This is certainly not the experience we want for our customers.
We do our best to clearly explain our comfort exchange and warranty policies at the time of purchase, but we understand there can sometimes be misunderstandings, especially when issues arise weeks or months later. Mattress comfort can also change due to a range of factors, which is why our warranty process follows specific assessment guidelines.
We would really appreciate the opportunity to review your case again and see how we can help clarify or resolve this matter for you. Please reach out to our customer care team directly, or reply to the most recent correspondence with your details so we can assist further.
Thank you for raising this with us, and we hope we can work toward a fair outcome together.
Regards
Beds4U Team
Purchase 1 Mattress , Delivered another
I have had my issue sorted promptly after my review , January 8th.
An offer of a mattress swap asap and mattresss cover.
Thank you for followup from Henderson Branch.
30 December 2025
Unprompted review
Reply from Beds4U New Zealand
Hi Jane,
Thank you for the update and for sharing your experience. We’re really pleased to hear that the issue was resolved promptly and that a mattress swap and mattress cover were offered.
We appreciate your patience and are glad the Henderson branch was able to follow up and support you through to a solution.
Thank you again for choosing Beds4U, and we wish you many comfortable nights ahead. 😊
Regards
Beds4U Team
Reply from Beds4U New Zealand
Hi Stephanie,
Thank you for your feedback! We’re glad to hear the ordering process was easy and that your delivery was quick.
We appreciate your support and hope you’re enjoying your new bed 😊
Regards
Beds4U Team
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