Beer Ritz Reviews 

284
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent products, particularly the unique and high-quality beers, with many noting their long use-by dates. People frequently highlight the swift and efficient delivery service, often receiving their orders the next day, and appreciate the secure and well-packaged items that arrive intact. The ease of ordering through a user-friendly website and the competitive pricing are also frequently mentioned as positive aspects. However, some customers also noted occasional issues with delivery, such as a chipped glass upon arrival or delays that extended beyond the advertised timeframe, sometimes due to multiple courier transfers. A few other people also felt that delivery charges were high, especially for orders that experienced delays.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Product

Consumers find the product selection to be excellent, with a great range of beers for all tastes, including... See more

Order

Reviewers express satisfaction with the ordering process, finding it easy and convenient to place an order.... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent selection of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Both the products and service were exceptional. A much sought after glass was bought from the company at an excellent price, along with the delicious beer of the same brand, which together made up a... See more

Company replied

Rated 5 out of 5 stars

A glass arrived with a chip on it...damaged basically. After sending them an email the next morning, with photographic evidence., they replied saying "very sorry, no problem... we'll send a new o... See more

Company replied

Rated 5 out of 5 stars

First time ordering as some unique German beer I haven't seen anywhere else, pleasantly surprised that they arrived next day, also very well packaged. Definitely order from here again.

Company replied

Rated 5 out of 5 stars

Ordered on a Saturday and had my delivery first thing Tuesday morning. Swift delivery and they carry a great selection, especially beers you only usually see in mainland Europe. Very pleased!

Company replied


Company details

  1. #12 of 31 best companies in Beer shop

Written by the company

We're the longest-established online bottled beer shop in the UK. You've been able to buy beer online from us since 1998. We sell a mix of classic Belgian and continental beers, along with a great selection of UK craft beers and ciders. As well as these, we have a range of mixed beer packs in with various themes - Belgian mixed beer pack, German mixed beer pack, stouts and porters mixed beer pack, plus a huge range of glassware


Contact info

4.8

Excellent

TrustScore 5 out of 5

284 reviews

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4.8

All reviews

(284)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery and very well packaged

Fast delivery and very well packaged in environmentally friendly packaging. Will definitely order again,

23 September 2025
Beer Ritz logo

Reply from Beer Ritz

Thanks Ella, we're pleased you noticed our recycled packaging! Looking forward to hearing from you again.

Rated 4 out of 5 stars

Delivery disappointment

Excellent product shame about delivery charges especially when the order was delayed 24 hours

2 September 2025
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Reply from Beer Ritz

Hi Andy, apologies about the delay on your delivery, but thanks for leaving a positive review.

Rated 5 out of 5 stars

Damaged goods replaced

A glass arrived with a chip on it...damaged basically.
After sending them an email the next morning, with photographic evidence., they replied saying "very sorry, no problem... we'll send a new one"...

It arrived the next day.

Fantastic customer service!

13 August 2025
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Reply from Beer Ritz

Thanks so much for leaving a positive review! Things don't always go according to plan, but we do try and put things right if they go wrong.

Rated 5 out of 5 stars

Great service

Easy to use website with a great selection
Delivery was quick
Great service

9 August 2025
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Reply from Beer Ritz

Hi Jayne, we're please you enjoyed the range and service you got from us - until next time!

Rated 4 out of 5 stars

I brought these for my husband for his…

I brought these for my husband for his birthday as he visited Amsterdam and liked the beer and the glass very much so hopefully he will enjoy these at home and the glasses for future beers once he opens them up mid September.

31 July 2025
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Reply from Beer Ritz

Hi Nicole, thanks for taking the time to leave a positive review.

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery. Great beer!

14 July 2025
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Reply from Beer Ritz

Hi Caroline. Thanks for the great review. Glad you're happy with the beers :) The Beer Ritz Team

Rated 5 out of 5 stars

An excellent company

Both the products and service were exceptional. A much sought after glass was bought from the company at an excellent price, along with the delicious beer of the same brand, which together made up a highly appreciated gift. In terms of price, quality and speedy delivery, I cannot recommend this company highly enough. I’ve ordered twice to date and will be placing many more orders - perfect!

6 July 2025
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Reply from Beer Ritz

Hi Frances, we work hard to make our customers happy, and it looks like you are! Thanks very much for such a glowing review.

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly, good prices (for UK) would use again

29 May 2025
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Reply from Beer Ritz

Thanks for the positive review, and we hope to hear from you again soon!

Rated 5 out of 5 stars

Never disappointed!

I have used beerritz for about a year and I have never been disappointed.

13 May 2025
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Reply from Beer Ritz

Thanks for the review Peter! It's great to hear you're happy with the service :)

Rated 5 out of 5 stars

Quick delivery

Quick delivery, very pleased with service

11 May 2025
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Reply from Beer Ritz

Thank you for the great review. It's always uplifting for all of us, to hear you're happy :)

Rated 4 out of 5 stars

Ease of ordering and dispatched…

Ease of ordering and dispatched quickly. Only issue was the delivery company did not deliver until 5 days later saying run out of time first day and said could not gain access after the weekend although somebody was home all day.

7 May 2025
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Reply from Beer Ritz

Hi Andrew, thanks for the mainly positive feedback. We're sorry that your delivery was delayed - we're taking it up with the couriers to make sure that this doesn't happen again.

Rated 5 out of 5 stars

Fantastic beers

Fantastic beers, very quick delivery and great service, will use again & recommend to others.

23 April 2025
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Reply from Beer Ritz

Thank you for your Kind Review :) We hope you enjoy your beers!

Rated 5 out of 5 stars

Excellent quality and service

Excellent quality and service. Very helpful thanks

7 April 2025
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Reply from Beer Ritz

Hi Sarah, thanks for the positive review - hope to hear from you again soon!

Rated 5 out of 5 stars

I ordered some glasses

I ordered some glasses. They came quickly and were well packaged. Excellent.

19 March 2025
Beer Ritz logo

Reply from Beer Ritz

Thanks for the positive review, we're pleased that everything worked well for you!

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