BE FORWARD Reviews 415

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 224 reviews, most reviewers were somewhat happy with their experience overall. Many customers are consistently pleased with the quality of the vehicles and the overall service, often receiving cars that match descriptions and photos. Reviewers frequently highlight excellent communication and professional customer service, making the purchasing process smooth and stress-free. The efficiency of the service and timely shipping are also commonly praised, with many expressing satisfaction and a desire to continue doing business with the company. However, some people were dissatisfied with significant discrepancies between advertised and actual car conditions, including unreported damage, mechanical issues, and incorrect mileage information. There are also concerns regarding prolonged delivery periods and issues with customer support responsiveness when problems arise, with some feeling their concerns were not adequately addressed.

What people talk about most

Product

People report ambiguous experiences with product quality, with some customers receiving vehicles in pristine... See more

Quality

Consumers find quality to be ambiguous, with some reviewers receiving vehicles in pristine condition, looking... See more

Service

Reviewers mention ambiguous feedback about service, with many expressing significant dissatisfaction.... See more

Customer service

Users describe ambiguous interactions with customer service, with some customers praising the excellent... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many expressing frustration over significant... See more

Reviews shaping this summary

Rated 3 out of 5 stars

BeForward is the best on selling cars but one thing u have to understand is the the car sheet report Sometimes we find some problems on cars which are not stated anyway on car information Also thei... See more

Rated 3 out of 5 stars

Beforward has a smooth buying experience such that you won't have any headache. The Beforward Singapore units are very good on pictures but very very poor condition when you receive. Beforward a... See more

Rated 4 out of 5 stars

The company were able to fix the oil leakage which was stated in the company’s inspection note before undergoing the GRA inspection as required by Guyana Government. However, the person that worked o... See more

Rated 3 out of 5 stars

1. Shipment of the vehicle was prolonged by over one month. The vehicle was supposed to arrive on 30 Jan 2026. Total shipment period was from 11 December 2025 to 16 March 2026. 2. The radio for the... See more

Company replied


Company details

  1. Car dealer
  2. Auto market
  3. Used car dealer

Written by the company

BE FORWARD is a global leader in the export of quality used vehicles, auto parts, and heavy machinery. For over 21 years, we have delivered reliable, affordable vehicles to customers in more than 200 countries and regions worldwide.


Contact info

3.5

Average

TrustScore 3.5 out of 5

415 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 79% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Stay Away!!! They took my £2,774.80 ($3,481) & vanished into thin air

They took my £2,772.80 ($3,481) on 25th November 2025 for a car that I bought on their website and that was it! No car shipped to me. No replies to my many emails to them. I’ve called them severally and all I get is “the person in charge is not available we will call you back” but they never did. Please stay away from this company.

25 November 2025
Unprompted review
BE FORWARD logo

Reply from BE FORWARD

Dear El Rains,

We appreciate you taking the time to share your feedback. We regret to hear that your recent experience was not satisfactory.

To help us look into your case further and connect you with the right team, could you please provide your reference number?

Kind regards,

Customer Support Team
BE FORWARD

Rated 4 out of 5 stars

Be Forward is doing great

Be Forward is doing great, although I faced challenges having my issue resolved when I bought a car that was misrepresented in the video and pictures. otherwise, the company is just fine

18 July 2025
Unprompted review
Rated 1 out of 5 stars

Weird experience

Weird experience, found a car i like and the price but wanted to ask some questions about maintenance records and general info on the car?…..only to be getting 3 emails asking if for payment in full, and on the 3rd day i get email saying “the seller doesnt accept inquiries” meaning you cant ask any questions when buying!! Stay away!!!!

16 December 2025
Unprompted review
BE FORWARD logo

Reply from BE FORWARD

We appreciate you taking the time to share your experience. We regret to hear that your recent experience was not satisfactory.

To help us look into your case further and connect you with the right team, could you please provide your reference number?

Kind regards,

Customer Support Team
BE FORWARD

Rated 5 out of 5 stars

I bought a Maroon Nissan Juke 2015

My first jeep!

My experience was awesome, even though it was a slight delay due to hurricane Melissa. I really love my vehicle, it looks really nice and it rides great. Thank you Be forward for making my experience and amazing one. The customer service was also amazing, the communication was excellent! I will definitely be ordering again in the future.

22 July 2025
Unprompted review
Rated 3 out of 5 stars

BeForward is the best on selling cars…

BeForward is the best on selling cars but one thing u have to understand is the the car sheet report
Sometimes we find some problems on cars which are not stated anyway on car information
Also their inspection does not tell us the current performance of the car

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Befoward is simply the best all the…

Befoward is simply the best all the vehicles I received are simply neat even beyond what I saw on the photos especially the range Rover vogue. I love beforward services very real transparent and timely. Thanks very for being worth trustful

12 November 2025
Unprompted review
Rated 1 out of 5 stars

INVOICE 3483196 / Reference BY715660…

INVOICE 3483196 / Reference BY715660 MERCEDES-BENZ S-Clas

Car on arrival was not starting, I changed battery and started but oil leaking, oil filter housing was broken, I replaced oil filter housing but the car is heating while idling. Coolant leak, oil leaking into turbo. There is evidence of recent replacement of water pump. It seems the owner knew about the problem. The car needs major engine repair and its undrivable. No body is responding to my concern. I think this car was abused before. As a low km on the clock 58k can not result in ruining and wear n tear I found

31 October 2025
Unprompted review
BE FORWARD logo

Reply from BE FORWARD

Dear Sura Ngofira,

We appreciate you taking the time to share your concerns. We regret to hear that your recent experience was not satisfactory. Your concerns have been forwarded to sales team for further review.

Kind regards,

Customer Support Team
BE FORWARD

Rated 5 out of 5 stars

Vote of Appreciation

Always receive my units exactly as seen with very fast delivery.. unbeatable customer service. I will keep on challenging... beforward is the best ever.

28 November 2024
Unprompted review
Rated 5 out of 5 stars

PROSPER CARS IMPORTS

PROSPER CARS IMPORTS

we are having good experience with Beforward we have purchased more than 360 Units via Beforward all the Cars we get them in Good condition everything was perfect the cars arrived in time and our clients are happy with our service because other cars we import on behalf of our clients

28 November 2025
Unprompted review

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