Beko Ireland Reviews 

328
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers had a great experience with this company. Many customers are very happy with the products, finding them reliable, easy to use, and offering a great variety of programs. People frequently highlight the competitive and reasonable prices, often noting the good value for money and the inclusion of support for labor or parts. The efficiency of appliances like washing machines and dryers, including quick wash cycles and quiet operation, is also a significant positive point for many. However, some people were dissatisfied with customer service, describing it as poor, useless, and difficult to reach for repairs. There are also concerns about product longevity, with some appliances breaking down prematurely or experiencing issues like leaks and electrical problems.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and reliability, with many expressing satisfaction,... See more

Quality

Consumers find quality to be ambiguous, with many reporting satisfaction with their appliances, citing... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising the helpful and pleasant... See more

Price

Clients share positive opinions on price, often highlighting the reasonable and competitive pricing across... See more

Customer service

Customers consistently note negative experiences with customer service, describing it as poor, useless, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought replacement dishwasher (mine clapped out on christmas day 2024) - replacement arrived with all instructions for setup. Instructions were almost easy to follow for a "lay person" - once we got o... See more

Rated 4 out of 5 stars

Great price, happy with everything. I would have given 5stars, but the pictures in the instructions are far to small... really irritating.

Rated 4 out of 5 stars

Prompt delivery of new Beko fridge freezer & washing machine. Helpful & courteous removal of old Beko goods.

Rated 4 out of 5 stars

For know i'm satisfied. Even p5 should wash better but everything else is good! It's not noisy that's a bonus too!


Company details

  1. Wholesaler household appliances

Written by the company

With more than 30 million appliances sold in the UK, Beko's reliable, award-winning appliances are designed to save you money and make your life easier.


Contact info

3.8

Great

TrustScore 4 out of 5

328 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.8

All reviews

(328)

90 reviews in the last 12 months

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Rated 1 out of 5 stars

Warranty service is a joke

I bought a Beko dishwasher in October 2024. After just one month, it stopped working—Error 02 on the screen, which, according to Google, means no water or low water pressure.

That time, they sent an "engineer" within a few days. He showed up, looked around, and—wait for it—removed the filter from the hose. 😂 Genius-level engineering! Apparently, that tiny filter sometimes blocks the water flow.

Fine. Fast forward exactly one month later—same error, same dead dishwasher. But this time, since it was just before Christmas, I was forced to wait nearly a month for the "engineer" to come back. They initially told me "two working days", but that magically turned into a month because, after New Year, the engineer’s van broke down. 🤦

Finally, two weeks ago, he showed up, did something, the machine started working again, mumbled something about "vault" and left. Exactly one week later? Dead again. Same error.

So now, I've been without a dishwasher for a month and a half. The next step? A spare part! Which was promised to arrive today—of course, that never happened. Now, they say it’ll be here next week… or maybe not???

Thank you, Beko, I paid for the dishwasher and washing dishes myself! Never ever!

31 January 2025
Unprompted review
Rated 1 out of 5 stars

AVOID

One word AVOID at all costs. Beko Customer service for Republic of Ireland is very poor. I was left holding on phone for 20 mins and still no contact. The item is still under warranty and they still have not been in contact to have repair / inspection.

29 January 2025
Unprompted review
Rated 1 out of 5 stars

Customer service is a joke

Customer service is a joke. I waited on hold for 40 minutes in relation to a problem with my fridge. I was told to call another company to assist. The number they gave me did not work. Complete and utter waste of time.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Unexpected very good product.After many…

Unexpected very good product.After many searches I decided to purchase this coffee machine and I have to say I’m very impressed,coffee is exceptionally good as this machine is offering many options for different types of coffee,easy to use and nice design.

26 December 2024
Rated 5 out of 5 stars

Bought a replacement dishwasher

Bought a replacement dishwasher, replacing a Hisense machine which was beyond repair. This Beko machine is so much better and the (only 3 year old) Hisense one! I've had Beko before and would definitely recommend them.

25 November 2024
Rated 1 out of 5 stars

Refusing to replace fire hazard

Our Beko hob popped 3 months ago, so we had an engineer visit and rewire.
Our house at the time was 3 months old.
The wiring was melted.
The same issue happened again last week.
We had to wait 6 days for the same engineer to arrive and attempt the same work, with an attitude that he couldnt care less. He didnt understand why the electrics had melted, saying 'it happens.'

The part he needed to fix it is now another 5 days away. Everytime we try to get in touch we need to stay on hold for an hour.
We are now facing our first Christmas in our new home, with no oven and no hob.
They are refusing to replace it, despite the fire hazard.

9 December 2024
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with my…

I am extremely disappointed with my Beko washing machine and the lack of support from their customer service team. After just three years of use, the machine's drum has developed significant rust, which is causing red and brown stains on nearly all white clothes that cannot be removed.

We’ve made several efforts to resolve the issue, including:

Using color catchers,
Trying different detergents,
Running multiple cleaning cycles, and
Cleaning the water reservoir.
Unfortunately, none of these have worked, and we are now losing nearly all of our white clothes. When I reached out to Beko customer service for help, they were unhelpful and offered no solutions or assistance.

This experience has been incredibly frustrating, and I expected much better quality and customer service from a brand like Beko. I would not recommend their products to anyone.

4 December 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at all Costs

Avoid at all Costs. Washer/Dryer broke down and well within warranty. Every time I call, they put me on hold to call the engineer, and this call goes to voicemail. I was promised a call back from the escalation team and it never happened. Called again and advisor said they can't transfer me through to escalation team, but would remind them when they see them on the floor.

The washer/dryer is within warranty and there is effort to repair or replace the machine. The Beko warranty is worthless. I'll never purchase a product from this manufacturer again.

22 November 2024
Unprompted review

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